Win32:Malware-gen (services.exe)

[varo6988]

Hi, first of all I say I'm spanish so i don't know if you will be able to understand be, but I try it.
Today I think when I have a ¿false? update of adobe flash player, suddenly appeared in my antivirus the next message:

BLOCKED MALWARE
Object: C:\Windows\Installer\{24170ae6-20bc-da6c-9048-2465aee7a9f}\U\80000000.@
Infection: Win32 Malware-gen
Action: move to trunk
Proccess: C:\Windows\System32\services.exe

Since then, the same message appears every 5 minutes, I dont know if it is a real message or a false message.
I have tried 1000 ways to remove the virus buto I couldn't
If anybody could help me I would be really greatful

[Pondus]

follow this guide and attach  (not copy and paste)  logs from malwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0

[varo6988]

Logs attached. I hope it is well attached
I had a problem with aswMBR because when it was scanning in: Windows\assembly\GAC_MSIL\Microsoft.VisualStudio.ToolsAplications... suddenly stopped running, a Windows problem happened and only could exit from the program, so I only could save the log a bit before.

[essexboy]

OK time to kill

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :OTL
  O2 - BHO: (CescrtHlpr Object) - {64182481-4F71-486b-A045-B233BD0DA8FC} - C:\Program Files (x86)\facemoods.com\facemoods\1.4.17.11\bh\facemoods.dll (facemoods.com BHO)
  O3 - HKLM\..\Toolbar: (facemoods Toolbar) - {DB4E9724-F518-4dfd-9C7C-78B52103CAB9} - C:\Program Files (x86)\facemoods.com\facemoods\1.4.17.11\facemoodsTlbr.dll (facemoods.com)
  [2012/06/22 15:09:46 | 000,000,000 | ---D | C] -- C:\Users\samsung\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Live Security Platinum
  
  :Files
  ipconfig /flushdns /c
  C:\Windows\Installer\{24170ae6-20bc-da6c-9048-24565aee7a9f}
  C:\Users\samsung\AppData\Local\{24170ae6-20bc-da6c-9048-24565aee7a9f}
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [CREATERESTOREPOINT]
  [Reboot]
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[varo6988]

Logs attached. I dont know if you wanted it attached or posted here cause they are so long

[essexboy]

OK we are missing a file to replace the infected services, I will see if Combofix can find a spare.  If not I will upload a copy

  1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Open notepad and copy/paste the text in the quotebox below into it:

RESTORE::
c:\windows\system32\Services.exe

Save this as CFScript.txt, in the same location as ComboFix.exe


Refering to the picture above, drag CFScript into ComboFix.exeWhen finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

[varo6988]

Log attached.
Moreover I'm having problems with Internet, I think it is caused by the virus. Internet sometimes not runs neither with Internet nor Chrome, but for example MSN yes. But with https:// it runs. I dont know if explorer.exe is damaged..

[essexboy]

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Open notepad and copy/paste the text in the quotebox below into it:

FCopy::
c:\windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe|c:\windows\system32\services.exe

Save this as CFScript.txt, in the same location as ComboFix.exe


Refering to the picture above, drag CFScript into ComboFix.exeWhen finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



THEN

Lets take a quick look at the net registry and files

run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

[varo6988]

Logs atacched

[essexboy]

Lets see if this cures the net problem

Malware now appears to be gone... Hoew is the computer behaving ?

Download Complete Internet Repair to your desktop

Unzip all the files to their own folder on the desktop
Within the folder double click CIntRep
The programme will then run
Select the items I have highlighted
Press go
Let me know if it is able to conduct the repair, there is a log at the bottom

[varo6988]

It was all ok. It seems there isn't any problem yet neither services.exe nor explorer.exe.
One question, do you know how this virus entered in my pc for can avoid it the next time??
Thank you so much for your help

[essexboy]

There are so may ways for it to get on your system that I could not say for sure

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Go to control panel
• Select folder options (Appearance > Folder options in category view)
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
 

• Go to Control Panel and select System
  
• Select System
  
• On the left select System Protection and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create
  

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
  
• Right click Disc cleanup and select run as administrator
  
• Select Your main drive and accept the warning if you get one
  
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave: