Avast WEBforum

Other => Viruses and worms => Topic started by: davidz on October 13, 2012, 10:37:48 AM

Title: wizebar - how do you remove?
Post by: davidz on October 13, 2012, 10:37:48 AM

In the last few weeks my internet speed has dropped and I keep getting a wizebar popup/underlay.

I've used avast to try and clean up my notebook but it keeps appearing.

Essexboy, please help me again...,

cheers,

DZT

Title: Re: wizebar - how do you remove?
Post by: Pondus on October 13, 2012, 11:34:49 AM

Try this

run AdwCleaner....first search, then close the log and click Delete....reboot and post log here
then run malwarebytes, update it before you run it..... remove what it find.....post the log here

you find them here. http://forum.avast.com/index.php?topic=53253.0

did it help ?

if not, see in the same guide how to get a OTL log and attach that.....then Essexboy will remove it

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 13, 2012, 01:56:39 PM

Monitoring... Once I see the logs we will go from there ;D

Title: Re: wizebar - how do you remove?
Post by: davidz on October 16, 2012, 06:59:31 PM

Hello,

Sorry for my late reply! I thought I'd get a notification on email when someone reply (which I've now ticked).

I'm +3 hours on London (in Oman) so there may be a delay when I reply.

Attached log.

Thanks a million,

DZT!

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 16, 2012, 07:10:04 PM

Are you still experiencing the problem ? If so ....

Download OTL (http://oldtimer.geekstogo.com/OTL.exe) to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

(https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif)

Select All Users
Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
/md5stop
CREATERESTOREPOINT

Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Attach both logs

Title: Re: wizebar - how do you remove?
Post by: davidz on October 16, 2012, 07:42:13 PM

Hey Essex Boy,

Thanks for reaching back to me so quickly.

The Wizebar doesn't always appear.

I've attached the logs from the OTL run.

All the best,

David

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 16, 2012, 08:14:46 PM

Let me know if this kills it

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)

Code: [Select]

:OTL
FF - prefs.js..extensions.enabledItems: engine@conduit.com:3.3.3.2
FF - prefs.js..extensions.enabledItems: ffxtlbr@babylon.com:1.1.7
FF - HKLM\Software\MozillaPlugins\@ei.TelevisionFanatic.com/Plugin: C:\Program Files\TelevisionFanaticEI\Installr\1.bin\NP64EISB.dll (TelevisionFanatic)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O3 - HKU\S-1-5-21-1833213488-2017147609-3619945393-1006\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-1833213488-2017147609-3619945393-1006\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-1833213488-2017147609-3619945393-1006\..\Toolbar\WebBrowser: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No CLSID value found.
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
[2012/10/11 22:26:52 | 000,000,017 | ---- | M] () -- C:\WINDOWS\System32\npd6.d

:Files
C:\DOCUMENTS AND SETTINGS\THOMPSON-BRISSIER\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\C12C5WDK.DEFAULT\EXTENSIONS\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}
C:\DOCUMENTS AND SETTINGS\THOMPSON-BRISSIER\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\C12C5WDK.DEFAULT\EXTENSIONS\ENGINE@CONDUIT.COM
C:\DOCUMENTS AND SETTINGS\THOMPSON-BRISSIER\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\C12C5WDK.DEFAULT\EXTENSIONS\FFXTLBR@BABYLON.COM
C:\Program Files\TelevisionFanaticEI

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Title: Re: wizebar - how do you remove?
Post by: davidz on October 17, 2012, 07:19:28 PM

Hi Essex Boy,

Ran the OTL as detailed above & attached the output file.

How does it look ?

Cheers,

DZT!

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 17, 2012, 07:33:59 PM

More to the point has the blighter gone ?

Title: Re: wizebar - how do you remove?
Post by: davidz on October 17, 2012, 07:47:58 PM

Hello Eess Boy,

Well, so far so good. I'll monitor the situation over the coming days and if it re-appears, I'll let you you.

Thank you,

DZT

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 17, 2012, 08:11:46 PM

If all is well tomorrow let me know and I will remove my bits and bobs

Title: Re: wizebar - how do you remove?
Post by: davidz on October 24, 2012, 06:03:05 PM

Hi Essex Boy,

Sorry for another slow response.

Yes, the wizebar has stopped appearing!

Let me know what I need to do next.

Cheers,

David

Title: Re: wizebar - how do you remove?
Post by: essexboy on October 24, 2012, 07:09:31 PM

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following
Quote
:Commands
[resethosts]
[emptytemp]
[CLEARALLRESTOREPOINTS]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Do not show hidden files and folders.
Click Yes to confirm.
Click OK.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Malwarebytes (http://www.malwarebytes.org/mbam-download.php).

Update and run weekly to keep your system clean

Download and install FileHippo update checker (http://www.filehippo.com/updatechecker/) and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

Microsoft Windows Update (http://windowsupdate.microsoft.com)

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ? (http://www.geekstogo.com/forum/topic/225044-preventing-malware-and-safe-computing/)Keep safe :wave: