Infected: win32:Sirefef-PL [Rtk] - Help Please

[essexboy]

So it is only the updater from within the programme ?

[Gimmick]

I'm sorry, I thought you were talking about exe fix file you had posted that I had trouble downloading. I have a folder called "Maintenance" on my desktop in which I keep all of my antimalware and cleaning tools. I just attempted updating filehippo and ccleaner and both opened their respective updates in word files similar to the previously posted image. I hope that makes sense and is a proper response to your question.

[essexboy]

It definitely looks like an association problem but I have never come across this one before

Could you uninstall Filehippo, download a fresh copy and see if that still opens in word 

[Gimmick]

Still opens in word :/. Should I maybe try to restore back to the original restore point you had me make after we finished our cleaning and see if that fixes the problem?

[essexboy]

Yes reset to that

[Gimmick]

Essexboy,

I have reset my computer to that original restore point but the problem persists. Thank you for your time, regardless of whether we were able to fix this minor problem or not.

Edit: I tried re-running the All in One fix program that you provided me with in hopes of it correcting the problem, but it actually seemed to make it worse. One more thing I noticed that may help you understand the problem is that when I click to visit the piriform website (the apple on ccleaner) it opens up the link into a word document as though it were a website. So any link offline seems to be taking me to word documents. Filehippo continues to do the same when it finds updates. However, malwarebytes, which updates itself via a server is still able to update.

[essexboy]

This is definitely an association problem of some sort... I will have a further rummage around

I wonder what happens if you uninstall word ?

[Gimmick]

I repaired my Microsoft office suite but did not do a full uninstall. My CD ROM drive is broken so I am afraid if I uninstall it that I will not be able to re-install it? The repair did not "repair" the problem.

[essexboy]

It is a word problem.. I will see if MS has a download for it. What version of word ?  Also do you still have the licence key

[Gimmick]

I have Office 2007 and yes I do still have the product key.

[essexboy]

Download from here first http://www.microsoft.com/office/downloads/  before you uninstall

[Gimmick]

I uninstalled word and then re-installed it from that link. Now, however, when I try to upgrade-such as with Ccleaner (also with Glary) it opens up a print option rather than a word document. My goodness what a mess.



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[essexboy]

Now this is something really new... Time to start digging again