Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hornster on June 10, 2012, 12:33:15 PM

Title: Web Shield won't start
Post by: hornster on June 10, 2012, 12:33:15 PM: Hello. I've just updated to Avast 7.0.1426 and the web shield won't work. It is shown as Off and when I try to turn it on, nothing happens. When I go to its tab in Avast interface, i see the message Protection status: Service stopped. from services.msc though is obvious Avast's service is running, besides, all other shields are working. My system is running WindowsXP SP3, all later updates. Any ideas?
Title: Re: Web Shield won't start
Post by: Asyn on June 10, 2012, 12:35:43 PM: Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Web Shield won't start
Post by: hornster on June 10, 2012, 05:09:46 PM: Quote from: Asyn on June 10, 2012, 12:35:43 PM
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Didn't work. Actually, as a first course of action, I reinstalled in, only forgot to mention it in my original post.
Title: Re: Web Shield won't start
Post by: CraigB on June 10, 2012, 06:07:30 PM: Any other security software installed on the system ? have you tried running vendor removal tools for old AV's to delet remnants - including avast ? many removal tools can be found here if needed http://singularlabs.com/uninstallers/security-software/
Title: Re: Web Shield won't start
Post by: hornster on June 11, 2012, 01:28:20 PM: I have Online Armor Free firewall latest version but before I updated Avast I've never have had any problems. Also tried your suggestion with the uninstaller for Avast 6, still no result - web shield is a no-go.
Title: Re: Web Shield won't start
Post by: Asyn on June 11, 2012, 01:32:48 PM: - Which avast!..?? (Free/Pro/IS)
Title: Re: Web Shield won't start
Post by: hornster on June 11, 2012, 01:41:18 PM: Quote from: Asyn on June 11, 2012, 01:32:48 PM
- Which avast!..?? (Free/Pro/IS)

Sorry, it's Avast Free (and v. 7.0.1426, as already stated).
Title: Re: Web Shield won't start
Post by: Asyn on June 11, 2012, 01:43:10 PM: Quote from: hornster on June 11, 2012, 01:41:18 PM
Sorry, it's Avast Free (and v. 7.0.1426, as already stated).

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Web Shield won't start
Post by: hornster on June 12, 2012, 09:53:04 AM: Quote from: Asyn on June 11, 2012, 01:43:10 PM

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Well... that worked for a time. The first time I did the procedure, it was fixed but i decided to wait and see since this whole thing started like that in the first place (it worked, then suddenly stopped). So today, when I turned my pc on, unfortunately Web Shield is once again deactivated with message about service stopped. Weird...
Title: Re: Web Shield won't start
Post by: Asyn on June 12, 2012, 10:05:06 AM: You can try the new beta, if you like.
http://forum.avast.com/index.php?topic=99540.0
Title: Re: Web Shield won't start
Post by: hornster on June 12, 2012, 10:59:23 AM: Quote from: Asyn on June 12, 2012, 10:05:06 AM
You can try the new beta, if you like.
http://forum.avast.com/index.php?topic=99540.0

Yeah, at this point it seems like the only thing left to try. Thanks for the persistence, Asyn.
Title: Re: Web Shield won't start
Post by: Asyn on June 12, 2012, 11:07:21 AM: Quote from: hornster on June 12, 2012, 10:59:23 AM
Quote from: Asyn on June 12, 2012, 10:05:06 AM
You can try the new beta, if you like.
http://forum.avast.com/index.php?topic=99540.0

Yeah, at this point it seems like the only thing left to try. Thanks for the persistence, Asyn.

NP, hope it helps.