I can not install .1426

[Relu]

Thanks DavidR

[DavidR]

You're welcome.

[Petr]

Hi everybody,
I received an email from avast team how to solve the problem with a clean install of AIS7. Avast gave me 2 options: a. select custom installation and uncheck to install avast gadget; b. delete file 'c:\Program Files\Windows sidebar\Shared Gadgets\aswSidebar.exe. I tried both options but neither of them worked.

Just to clarify, the advice should have been to delete a file
'c:\Program Files\Windows Sidebar\Shared Gadgets\aswSidebar.gadget', if exist. This file could remain there after trying
some early versions of Avast 6. This file can prevent Avast 7 gadged from installing correctly, resulting in installation rollback.

Anyway, there could be more reasons which break installation in a similar way. If anything like this happens,
describe the situation to Avast support and send them a setup log:

• there is a button "View setup log" in the middle of the last page of Avast install wizard (in case of setup error)
• change verbosity to "debug"
• click button "Copy to clipboard"
• paste log content to notepad and save to a file.

Examining the log helps to locate a problem; in this case missing aswRegSvr64.exe was not a real reason, it was caused
by some earlier problem.

Petr

[Relu]

Hi Petr,
I deleted the file but I could not install AIS7. I could not copy the log by clicking' copy to clipboard'. Does avast pro use aswRegSvr64.exe? If yes why I could not install AIS7. The only way is to install avast pro, insert the license and the program upgrade itself to AIS7.
Regards,
Relu

If somebody can help me how to copy the installing log to clipboard I'd appreciate

[Petr]

Looks like the reason of the problem was different from the known one. Avast PRO (obviously) skips installation of parts
contained only in AIS, one of them must be a reason of the problem. We could get more information from setup log,
there is a step by step guide how to get it in Avast Support Center, see article:

'avast! 7.x: Getting the setup log file when the installation fails'
https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=1208

Petr