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Other => General Topics => Topic started by: jhwilen on August 09, 2009, 07:16:36 AM

Title: Product Key
Post by: jhwilen on August 09, 2009, 07:16:36 AM

I am using avast pro.  I had to unistall and renistall it.  I attempted to copy and past my product key I have from when I first bought the subscription.  When I enter the product key in the correct registration box, a message saying invalid key comes up.  I do not understand why.  Can anyone help?

Title: Re: Product Key
Post by: onlysomeone on August 09, 2009, 09:14:27 AM

Hi jhwilen!

Is your system time and date correct?
Did you uninstall and reinstall the whole system or just avast!?
If it was just avast! did you use the avast! uninstall utility (http://www.avast.com/eng/avast-uninstall-utility.html)?

kind regards
onlysomeone

Title: Re: Product Key
Post by: Lisandro on August 10, 2009, 12:16:22 AM

See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html
Are you sure you do not include the 'last blank space' in the paragraph while copying & pasting?

Title: Re: Product Key
Post by: jhwilen on August 10, 2009, 07:08:19 AM

Thank you for the help.  Looking at the video.  I only have part of the license key.  I seem to have trouble locating my backed up emails with the original emails from my purchase of pro.  I have emailed avast support, tech support and sales.  They should be able to help with the license key.  Thank you again.

Title: Re: Product Key/Windows Firewall
Post by: jhwilen on August 10, 2009, 07:24:06 AM

I found the backup email with my full product key.  Thank you again for the video.  I do have one question.  I am using the windows firewall, which I won't be after 5.0 is released.  Do I check avast in the execptions list for allowed programs?  I can not remember.

Title: Re: Product Key
Post by: Lisandro on August 11, 2009, 01:16:51 AM

Quote from: jhwilen on August 10, 2009, 07:24:06 AM

Do I check avast in the execptions list for allowed programs?  I can not remember.

I don't think avast ask to be an exception. I think not. But if it asks, well, allow it.