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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Isometer on November 16, 2012, 11:07:41 PM

Title: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Isometer on November 16, 2012, 11:07:41 PM

When i write a new email and click on the send button, Outlook crashes every time.
At the same time I am running avast! IS software. After disabling the avast! Outlook add in, sending of email works fine. I am on a 64 bit Windows 7 Pro system. avast! was working fine on the same system with Outlook 2010. There seems to be an incompatibility with the avast! Outlook add in when used under Outlook 2013.  :(

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: coldair on November 19, 2012, 03:42:20 PM

I am having the

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: ajsmith9870 on November 19, 2012, 04:24:27 PM

Me too - 32 bit Windows 7 and Office 2013.  I can only send with the add-in disabled.

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: gund007 on November 19, 2012, 04:30:26 PM

I am also having this issue with Outlook 2013 and sending email. Only happens when the avast! addin for outlook is enabled.

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: petr_matrix on November 19, 2012, 05:49:37 PM

Hi,
try to disable "scan outbound messages" in mail shield and enable add-in. It could help you.

PL

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Isometer on November 19, 2012, 09:12:18 PM

Thanks!

It works with "disable scan outbound messages"

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Infratech Solutions on November 19, 2012, 09:49:05 PM

Working fine here: Windows 8 Pro (64 bits) + Office Professional Plus 2013 (64 bits) + avast! Internet Security 7.0.1474

All options in Mail Shields active, even "scan outbound messages" and Outlook plug-in working (asOutExt64.dll)

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: petr_matrix on November 20, 2012, 11:41:00 AM

Quote from: Isometer on November 19, 2012, 09:12:18 PM

Thanks!

It works with "disable scan outbound messages"

You're welcome.

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Rambaldi on November 22, 2012, 04:58:09 PM

works, but if you add an attachment to be the same in crash

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Rambaldi on November 22, 2012, 05:18:47 PM

SOLVED:
view image!

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: petr_matrix on November 22, 2012, 05:23:47 PM

Yes, this should solve it. This bug was not reproducible in outlook 2013 beta, but will be fixed in next release.

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Infratech Solutions on November 26, 2012, 11:09:39 AM

Outlook 2013 (not beta version) had disabled avast! plugin automatically.

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: CptSternn on December 07, 2012, 12:18:53 PM

Same problem here!  Disabling outbound scanning has fixed the issue though.  Cheers lads!

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: r.pauwels on February 13, 2013, 05:15:57 PM

Quote from: petr_matrix on November 19, 2012, 05:49:37 PM

Hi,
try to disable "scan outbound messages" in mail shield and enable add-in. It could help you.

PL

OK it works thx
roland

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: petr_matrix on February 13, 2013, 05:18:01 PM

This bug could be fixed in new avast! 8 beta. Can anybody confirm it?
Thx,
PL

Title: Re: Outlook 2013 crashes when sending email with Avast! Add In enabled
Post by: Infratech Solutions on February 13, 2013, 05:25:05 PM

My experince is that is still not working in Beta2: https://feedback.avast.com/responses/outlook-2013