Hi bambibear,
Text below is a recap of your post above, albeit in an easier to understand format.
Posting in larger than normal font size/colors and/or CAPS is akin to shouting, and we don't want/wish that? Members here are forum users, just like you.
1.hi. i really need help.
2.avast was highly recommended, so after my last total system
recovery, 2 days ago (for the 5th time), i bought the avast internet security 7 on line at avast. now, i have several major problems.
3.The email & IM
aren't registering or reading the emails (this is so urgent to me as this is how i was hacked before) . no bars are moving & it still shows it has read
no emails. i have both gmail & yahoo for my small business.
4.today when i tried to check the settings, it said invalid password. i can't even set the regular settings. as it still says invalid password.
5.after getting microsoft updates today, my windows 7 64 bit computer was locked. i had to go into safe mode & reset my windows password. is my windows password the avast password ?
6.can anybody help me get this working right ?i downloaded the avast thru avast; it installed as a trial as i was still getting updates for the recovered windows 7. i am not even sure i put the license key in right.
7. i tried the remote assistance & get no where. please, please help me. thank you, bambibear
8.OS: windows 7, 64 bit
no previous anti-virus installed as i had to do a system recovery.
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Follow Tech's advice
and then,Did you do a system restore? Or did you do a
factory restore? (Point # 2) The difference is crucial. Why so many times?
Other issues posted above can be addressed by reading and following this sticky here:
http://forum.avast.com/index.php?topic=53253.0Both malware experts here can address issues you now have, but first will need to see the
following logs attached: Malwarebytes, OTL, and aswMBR logs. Once these logs are attached, and the system is free of malware, then the other issues can be addressed.
To attach all logs: "Attachments and other options" link below the text box you are writing in, click that, and attach the three logs in the 'Browse' line below. Note the size limit, is 192 Kb, so you may have to run more than one post to complete all log attachments.
Nothing can really be done without the logs being attached here first.