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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ark1993 on June 04, 2010, 10:11:03 PM

Title: Avast is unsecured, can't fix
Post by: ark1993 on June 04, 2010, 10:11:03 PM
I have Avast Free edition version 5.0.545
Recently, the program has stopped working, in the summary section, it states "unsecured" and when I click the Fix Now button or the Start Program button it appears to be loading something (cursor changes) but after that nothing changes. Any help on how to fix this? Thanks.
Title: Re: Avast is unsecured, can't fix
Post by: DavidR on June 04, 2010, 10:21:28 PM
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What element is it saying is unsecured ?
Title: Re: Avast is unsecured, can't fix
Post by: randunyogo on June 04, 2010, 10:22:10 PM
it probably got fixed but the summary page may not have been refreshed. did you click another tab and go back to the summary page to check?
Title: Re: Avast is unsecured, can't fix
Post by: ark1993 on June 04, 2010, 10:31:43 PM
I've only had Avast installed as anti-virus, it's actually been working for quite awhile except recently, other anti-malware/ spy programs I have installed are: Spybot, SuperAntiSpyware, and HijackThis.

The program just says "Your system is not protected," is that what you meant by the element that's unsecured, or is there a way to get more details? Thanks.
Title: Re: Avast is unsecured, can't fix
Post by: YoKenny on June 04, 2010, 10:39:08 PM
What operating system and Service Pack level are you using?

I have not used Spybot S&D since using MalwareBytes (MBAM)
Title: Re: Avast is unsecured, can't fix
Post by: DavidR on June 05, 2010, 12:18:01 AM
Quote from: ark1993 on June 04, 2010, 10:31:43 PM
I've only had Avast installed as anti-virus, it's actually been working for quite awhile except recently, other anti-malware/ spy programs I have installed are: Spybot, SuperAntiSpyware, and HijackThis.

Since you have had avast for some time I presume that you first had avast 4.8 ?
If so it might be worth doing a clean reinstall, see ~~~ below.

Quote from: ark1993 on June 04, 2010, 10:31:43 PM
The program just says "Your system is not protected," is that what you meant by the element that's unsecured, or is there a way to get more details? Thanks.

No, that appears to be the Tool tip when you hover over the avast icon. Left click the avast icon and that opens the avastUI, Summary section, which gives more information on what area isn't working, Shields, Update process, etc.

~~~
- Download the latest version of avast, 5.0.545 http://www.avast.com/free-antivirus-download (http://www.avast.com/free-antivirus-download) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear5.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).
Title: Re: Avast is unsecured, can't fix
Post by: ark1993 on June 05, 2010, 07:20:25 PM
I completely uninstalled avast and reinstalled it and the program is working fine now, thanks!
Title: Re: Avast is unsecured, can't fix
Post by: DavidR on June 05, 2010, 07:45:20 PM
You're welcome, glad that it is working now.
Title: Re: Avast is unsecured, can't fix
Post by: YoKenny on June 05, 2010, 09:02:16 PM
Quote from: ark1993 on June 05, 2010, 07:20:25 PM
I completely uninstalled avast and reinstalled it and the program is working fine now, thanks!
DavidR the avast! Technical is great!
Title: Re: Avast is unsecured, can't fix
Post by: ark1993 on June 06, 2010, 05:00:30 PM
So, I turned the computer off and the next day I turned it back on, I left the computer for awhile and the screen-saver came on, when I moved the mouse to resume the computer it just froze, so I restarted it and now Avast is unsecured again and the Fix Now button does nothing - basically I am back were I started when I first made this thread.

I have Windows 7 Home Premium 64bit.
When I open the Avast UI it says "Urgent: avast! service stopped. The avast! antivirus program has been stopped, or is in an inconsistent state. Please re-start the program to resume protecting your system." I click the Start Program button, the cursor changes to show the loading icon, and then nothing changes.
Title: Re: Avast is unsecured, can't fix
Post by: Lisandro on June 06, 2010, 08:17:34 PM
ark1993, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
Title: Re: Avast is unsecured, can't fix
Post by: ark1993 on June 06, 2010, 10:32:49 PM
Okay, I reinstalled for the second time. It appears to be good now, but it was like this last time I reinstalled and then suddenly just stopped working again after my computer froze. I think I may be infected but I've removed some malware using anti-malware programs, I posted some logs on another forum that some people are going to review to make sure I'm still not infected. Anyways, I'll post back if I get any more problems with avast. Thanks for the replies!
Title: Re: Avast is unsecured, can't fix
Post by: wile_e on June 07, 2010, 01:53:23 AM
I just got the same problem. I have no other security resident programs except for Prevx 3.0 and Tune-Up Utilities 2010. Thirty minutes ago, I booted up, and noticed that Avast Internet Security was not enabled. Within five minutes, my system froze. So I had to do a hard reset. Now I can't get Avast to enable. It says ""Unsecured", Avast! Service Stopped. Please restart program to resume protecting your system."

I can't get Avast restarted. I don't want to reinstall Avast unless it is my last option, so don't even suggest that. It was running good for the past month or so. This is on a clean install of Windows 7 64-bit. Also when I click "Fix Now", Windows 7 UAC pops up a message to allow/deny three times. So I clicked "Allow" three times. I also went into "Services.msc" and tried to start the services myself, but they won't start.

Title: Re: Avast is unsecured, can't fix
Post by: Lisandro on June 07, 2010, 02:49:02 AM
If you disable Prevx 3.0 and Tune-Up Utilities 2010, can you repair your avast installation through the Control Panel > Programs?
Title: Re: Avast is unsecured, can't fix
Post by: SafeSurf on June 07, 2010, 08:24:58 AM
@ wile_e,

Before you repair avast, PrevX just did a new release to build 3.0.5.161, which may have been done silently when your problem developed.  Try doing a hard (cold) boot first and see if this fixes your problem first.

Also, make sure you have avast included in your PrevX Settings > Detection OverRide > Add OverRide to help avoid conflicts.

If this doesn't work, then disable PrevX and Tune-Up Utilities 2010 and see if avast works for you.  If not, then try doing an avast repair as Tech suggested.




Title: Re: Avast is unsecured, can't fix
Post by: ToM ™ on June 07, 2010, 12:03:35 PM
Hi,

we found that avast! has a collision with system restore that can lead to Unsecured stage, notice invalid license file even the license file is correct or another various issues. We will try to fix it for next public beta or release.

we are sorry for inconvenience.
Title: Re: Avast is unsecured, can't fix
Post by: gordofoo on June 07, 2010, 04:26:47 PM
OK, all of us (thousand of users) will be awaiting without antivirus, it does'nt matter.

Do not be hurry to do so, or even report the problem to users...

There are some others free programs (like AVG). They do things right.
Title: Re: Avast is unsecured, can't fix
Post by: notevnworthit on June 08, 2010, 04:42:34 PM
Wow, that is so un professional. I downloaded avast yesterday from a fresh install of vista and I get this issue. I've using avast and AVG in the past and have always recommended both. This is insane, A week this this has happened and you are not even concrened about getting it fix faster than you are.

Control Panel>Programs>uninstall Avast and hello AVG. I have used them for years(currently on two other PCs) and never had a problem like this.
Title: Re: Avast is unsecured, can't fix
Post by: p0rks0da on June 09, 2010, 04:24:56 AM
Quote from: ToM ™ on June 07, 2010, 12:03:35 PM
Hi,

we found that avast! has a collision with system restore that can lead to Unsecured stage, notice invalid license file even the license file is correct or another various issues. We will try to fix it for next public beta or release.

we are sorry for inconvenience.

Are you kidding me? I agree with the other customers, very unprofessional!! I guess it is time to move on.. ill give AVG a try. it was nice while it lasted  >:(
Title: Re: Avast is unsecured, can't fix
Post by: Lisandro on June 10, 2010, 03:16:32 AM
It's acknowledged and will be corrected.
http://forum.avast.com/index.php?topic=57808.msg511350#msg511350
Title: Re: Avast is unsecured, can't fix
Post by: TheYellowTiger on June 14, 2010, 03:48:09 PM
i have avast! internet securtiy and i have this broplem i go to change\remove i chose all but not remove and i back to avast and press fix now and now it is working with me thanks  :) :) :)