Author Topic: no se actualiza la base ni el programa  (Read 7690 times)

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baus

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no se actualiza la base ni el programa
« on: March 16, 2011, 11:56:44 AM »
Hola a todos y gracias anticipadas:
Hace unos dias que avast no tiene acceso a los servidores de actualización, desinstalé la versión 5 e instalé la 6.0.1000 he pasado la herramienta de desinstalación de avast y he vuelto a repetir el proceso con el 6 volviendolo a reinstalar. Hace unos dias que uso un nuevo modem-router wifi de ono pero creo que al principio de tenerlo si que se actualizaba. No se que hacer, alguna idea? Gracias.

Offline Lisandro

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Re: no se actualiza la base ni el programa
« Reply #1 on: March 16, 2011, 12:04:28 PM »
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.
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baus

  • Guest
Re: no se actualiza la base ni el programa
« Reply #2 on: March 16, 2011, 12:17:11 PM »
11:41:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:41:57 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 3
11:42:20 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:42:20 nrm/gen  InvalidateCurrent: invalidated server 'Download333 AVAST5 Server' from 'main'
11:42:20 nrm/gen  SelectCurrent: selected server 'Download331 AVAST5 Server' from 'main'
11:42:20 nrm/int  SYNCER: Type: use IE settings
11:42:20 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:42:20 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 4
11:42:43 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:42:43 nrm/gen  InvalidateCurrent: invalidated server 'Download331 AVAST5 Server' from 'main'
11:42:43 nrm/gen  SelectCurrent: selected server 'Download338 AVAST5 Server' from 'main'
11:42:43 nrm/int  SYNCER: Type: use IE settings
11:42:43 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:42:43 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 5
11:43:07 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:07 nrm/gen  InvalidateCurrent: invalidated server 'Download338 AVAST5 Server' from 'main'
11:43:07 nrm/gen  SelectCurrent: selected server 'Download827 AVAST5 Server' from 'main'
11:43:07 nrm/int  SYNCER: Type: use IE settings
11:43:07 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:07 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 6
11:43:30 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:30 nrm/gen  InvalidateCurrent: invalidated server 'Download827 AVAST5 Server' from 'main'
11:43:30 nrm/gen  SelectCurrent: selected server 'Download851 AVAST5 Server' from 'main'
11:43:30 nrm/int  SYNCER: Type: use IE settings
11:43:30 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:30 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 7
11:43:53 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:53 nrm/gen  InvalidateCurrent: invalidated server 'Download851 AVAST5 Server' from 'main'
11:43:53 nrm/gen  SelectCurrent: selected server 'Download832 AVAST5 Server' from 'main'
11:43:53 nrm/int  SYNCER: Type: use IE settings
11:43:53 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:53 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 8
11:44:16 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:44:16 nrm/gen  InvalidateCurrent: invalidated server 'Download832 AVAST5 Server' from 'main'
11:44:16 nrm/gen  SelectCurrent: selected server 'Download793 AVAST5 Server' from 'main'
11:44:16 nrm/int  SYNCER: Type: use IE settings
11:44:16 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:44:16 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 9
11:44:39 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:44:39 nrm/gen  InvalidateCurrent: invalidated server 'Download793 AVAST5 Server' from 'main'
11:44:39 nrm/gen  SelectCurrent: selected server 'Download858 AVAST5 Server' from 'main'
11:44:39 nrm/int  SYNCER: Type: use IE settings
11:44:39 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:44:39 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 10
11:44:41 min/int  tried 10 servers to get file 'servers.def.vpx', but failed (0x20000004)
11:44:41 min/fil  servers.def.vpx not changed, 1299350494
11:44:41 min/pkg  Download servers.def, servers.def.vpx failed with error 0x20000004.
11:45:02 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:02 nrm/gen  InvalidateCurrent: invalidated server 'Download858 AVAST5 Server' from 'main'
11:45:02 nrm/gen  SelectCurrent: selected server 'Download983 AVAST5 Server' from 'main'
11:45:02 nrm/int  SYNCER: Type: use IE settings
11:45:02 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:02 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
11:45:23 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:23 nrm/gen  InvalidateCurrent: invalidated server 'Download983 AVAST5 Server' from 'main'
11:45:23 nrm/gen  SelectCurrent: selected server 'Download310 AVAST5 Server' from 'main'
11:45:23 nrm/int  SYNCER: Type: use IE settings
11:45:23 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:23 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 2
11:45:46 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:46 nrm/gen  InvalidateCurrent: invalidated server 'Download310 AVAST5 Server' from 'main'
11:45:46 nrm/gen  SelectCurrent: selected server 'Download797 AVAST5 Server' from 'main'
11:45:46 nrm/int  SYNCER: Type: use IE settings
11:45:46 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:46 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 3
11:46:10 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:10 nrm/gen  InvalidateCurrent: invalidated server 'Download797 AVAST5 Server' from 'main'
11:46:10 nrm/gen  SelectCurrent: selected server 'Download334 AVAST5 Server' from 'main'
11:46:10 nrm/int  SYNCER: Type: use IE settings
11:46:10 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:10 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 4
11:46:33 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:33 nrm/gen  InvalidateCurrent: invalidated server 'Download334 AVAST5 Server' from 'main'
11:46:33 nrm/gen  SelectCurrent: selected server 'Download760 AVAST5 Server' from 'main'
11:46:33 nrm/int  SYNCER: Type: use IE settings
11:46:33 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:33 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 5
11:46:56 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:56 nrm/gen  InvalidateCurrent: invalidated server 'Download760 AVAST5 Server' from 'main'
11:46:56 nrm/gen  SelectCurrent: selected server 'Download853 AVAST5 Server' from 'main'
11:46:56 nrm/int  SYNCER: Type: use IE settings
11:46:56 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:56 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 6
11:47:19 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:47:19 nrm/gen  InvalidateCurrent: invalidated server 'Download853 AVAST5 Server' from 'main'
11:47:19 nrm/gen  SelectCurrent: selected server 'Download958 AVAST5 Server' from 'main'
11:47:19 nrm/int  SYNCER: Type: use IE settings
11:47:19 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:47:19 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 7
11:47:42 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:47:42 nrm/gen  InvalidateCurrent: invalidated server 'Download958 AVAST5 Server' from 'main'
11:47:42 nrm/gen  SelectCurrent: selected server 'Download312 AVAST5 Server' from 'main'
11:47:42 nrm/int  SYNCER: Type: use IE settings
11:47:42 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:47:42 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 8
11:48:05 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:48:05 nrm/gen  InvalidateCurrent: invalidated server 'Download312 AVAST5 Server' from 'main'
11:48:05 nrm/gen  SelectCurrent: selected server 'Download828 AVAST5 Server' from 'main'
11:48:05 nrm/int  SYNCER: Type: use IE settings
11:48:05 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:48:05 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 9
11:48:28 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:48:28 nrm/gen  InvalidateCurrent: invalidated server 'Download828 AVAST5 Server' from 'main'
11:48:28 nrm/gen  SelectCurrent: selected server 'Download743 AVAST5 Server' from 'main'
11:48:28 nrm/int  SYNCER: Type: use IE settings
11:48:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:48:28 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 10
11:48:30 min/int  tried 10 servers to get file 'servers.def', but failed (0x20000004)
11:48:30 min/fil  servers.def not changed, 1299350494
11:48:30 min/pkg  Tried to download servers.def but failed with error 0x20000004.
11:48:30 min/pkg  LoadAllDefs failed 0x20000004
11:48:30 min/gen  Error:Cannot connect to download828.avast.com (174.120.185.122:80).
11:48:30 nrm/pkg  Transferred: files 20, bytes 0, time 422391 ms
11:48:30 nrm/pkg  Retries: total 20, files 2, servers 21
11:48:51 vrb/int  Sending stats 'http://download743.avast.com/cgi-bin/iavs4stats.cgi': 20000004 0
11:48:51 vrb/fil  NeedReboot=false
11:48:51 min/gen  Return code: 0x20000004 [Cannot connect to download743.avast.com (208.43.71.142:80).]
11:48:51 min/gen  Stopped: 16.03.2011, 11:48:51


Thank you

Offline Lisandro

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Re: no se actualiza la base ni el programa
« Reply #3 on: March 16, 2011, 12:21:41 PM »
The infamous 0x20000004 error...
Well, can you try into avast redirection settings to set "no proxy" instead of "automatic detection" and try?
The best things in life are free.

baus

  • Guest
Re: no se actualiza la base ni el programa
« Reply #4 on: March 16, 2011, 06:31:10 PM »
I did it, no way

Offline Lisandro

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Re: no se actualiza la base ni el programa
« Reply #5 on: March 16, 2011, 06:33:00 PM »
Which firewall do you use? Any other security program that could interfere?
Cual es tu cortafuegos? Algún otro programa de seguridad que pueda interferir?
The best things in life are free.

baus

  • Guest
Re: no se actualiza la base ni el programa
« Reply #6 on: March 16, 2011, 06:37:32 PM »
I always used comodo with avast and I never had any problem

Offline Lisandro

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Re: no se actualiza la base ni el programa
« Reply #7 on: March 16, 2011, 07:25:48 PM »
Remove the avast entries on Comodo programs list.
Boot and allow avast to connect again.
The best things in life are free.

baus

  • Guest
Re: no se actualiza la base ni el programa
« Reply #8 on: March 16, 2011, 07:58:14 PM »
Ok I think comodo is the problem. When a turn off this firewall avast works correctly,but I always have both programs. Anyway thank you Tech.

baus

  • Guest
Re: no se actualiza la base ni el programa
« Reply #9 on: March 16, 2011, 08:05:16 PM »
Turning off the Defense+ in comodo all works perfectly.

Offline Lisandro

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Re: no se actualiza la base ni el programa
« Reply #10 on: March 16, 2011, 08:23:53 PM »
Set Defense+ to a manual mode and allow avast requirements.
Maybe you need to purge avast entries from Defense+ first.
The best things in life are free.