Author Topic: Sudden blue screen and computer shutdown... Help!  (Read 3543 times)

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phzombie

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Sudden blue screen and computer shutdown... Help!
« on: January 15, 2011, 09:48:29 PM »
All I did was click to close Firefox and my computer suddenly got a blue screen and told me it needed to shut down to protect data. This has never happened before, and as far as I know I don't think I have any viruses. I'm going to scan, of course, to be sure. I'm using Vista 32-bit SP2, and I have the newest version of Avast! Internet Security installed. Please help.

Offline Left123

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Re: Sudden blue screen and computer shutdown... Help!
« Reply #1 on: January 15, 2011, 10:04:13 PM »
It happens to me sometimes,it's CPU oveheat probably but it could be malware that causes the cpu overheat.Scan your computer with avast and let us know. ;D
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Browser:Mozilla Firefox +WOT - SoftWare:CCleaner - Windows 7 32 bit
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Offline Lisandro

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Re: Sudden blue screen and computer shutdown... Help!
« Reply #2 on: January 15, 2011, 10:05:54 PM »
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.avast.com/incoming/

Besides Google also you can use:
MS knowledgebase: http://support.microsoft.com/search/?adv=1
Free memory tester (Run it overnight): http://www.memtest86.com/
XP error explanations: http://www.xptuneup.com/xptuneup_stopmessages.htm
BSODs: http://www.techmetica.com/howto/descriptions-and-fixes-of-blue-screen-of-death-bsod-crash-errors/
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phzombie

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Re: Sudden blue screen and computer shutdown... Help!
« Reply #3 on: January 15, 2011, 10:49:32 PM »
I just did a boot scan and it was clean. Also, I'm not sure how to zip and upload the file you mentioned... Sorry. ):

phzombie

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Re: Sudden blue screen and computer shutdown... Help!
« Reply #4 on: January 15, 2011, 10:56:32 PM »
Actually, could this be related to the Avast sandbox? I read somewhere that it might be, and I've only just started using the sandbox.