hi asyn. i'm sooo sorry i spelt your name wrong. ok, the old removal almost had my computer crash, crum. so i ran a retore again to gain access back as when i used the aseClear i couldn't sign in. so, after retoring to Oct. 15th, o logged back in. went toadd/remove & deleted avast; restarted. then came back to avast, my forum, to find the new avast download. got it installed, reboot, updates, reboot. and now my security says i'm now secure instead of a bog ":X" telling me i have no antivirus. so, puter is all better now. thanks so much.