Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: luci5 on March 23, 2013, 04:27:21 AM
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I have had to use System Restore twice in the past week. Both times, after the pc rebooted, I got a red pop up saying that my Avast Pro hadn't been activated and the programme wouldn't update until I did.
Last week I had to uninstall then reinstall it as there was no way around it and it looks like I will have to do that again.
Last time I checked my Avast account and it correctly showed me as having the free version to start with, but it later changed to the Pro version.
Has anyone else experienced this?
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I remember previous versions would get definitions messed up, but they did not revert to Pro. I wonder if bug or a marketing trick? Maybe Avast thinks since you are doing a system restore, something is of concern, so they can hit you up for a subscription when you are messing with other PC problems.
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HI yes I did have the same thing happen to me after a system restore my avast 8 free changed to a pro version. I did solve this issue by checking my Time on the lower toolbar and when I set the right time I then restarted my computer and when it started back to the desktop avast 8 free was back no other problems.
Thanks.
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Have had exactly the same problem. My free version was changed to a Pro version after a System Restore and I then got a red pop up that the Pro version had expired.
Stupidly I paid to update the Pro version, but am still getting alternate message: one saying I have 365 days coverage and the next message saying the Pro version has expired.
Also getting messages that my anti-virus system is not updated.
It takes several attempts, using systems Restore to restart my computer after a re-start, needed to complete the installation pf Pro.
In the last couple of days everything seems to have become screwed up!
Also getting constant messages about vital windows updates, but cannot restart the computer after downloading these.
This is a cry for help from a REAL novice :(
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Thanks for the replies. I'm glad it's not just me, as the first time it happened I thought I must had done something even though I was 100% certain I hadn't.
I was having huge problems with the pc being unable to connect to anything using any browser as "the proxy sever is refusing connections" and various other messages all to do with proxy settings. I don't use a proxy and had changed anything. I had to do several system restores before I gave up and the Avast problem was an additional problem I really didn't need.
I gave up at 4am UK time and left it doing yet another system restore. I now have a connection icon and can access the internet using IE. Will reinstall Avast Free.
Should I be raising a ticket about this?
I have been using Avast for years and really like it, but I am considering trying Avira if this continues to be a problem. It shouldn't, as I can count on one hand the number of times I have used System Restore since first getting a pc in 1999, but I have had to use it twice in the past wee. This shouldn't be happening.
I chose the option to receive notification of replies to this topic, but I haven't received any so I apologise in advance if someone replies and I don't acknowledge.
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This is happening to me too after reboot. I downloaded Avast 8. Confirmed that free installed with registration for 365 days. I shut down and next day at boot I have Pro, unregistered refusing to update?
I have run the clear utility at least 3 times on all versions of avast installed or not removed and reinstalled at least three time and this keeps happening.
Win XP SP3
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I'm still having the same problems and at present have no antivirus coverage at all!!
Lots of the re-start attempts just end in a black screen
Have tried to uninstall the free version, but without success and cannot install the Pro version either, that I feel I was "conned " into buying.
Help!
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I am going back to avast 7. If that doesn't work AVG. I have been using avast and recommending to many others since V 4. Very sad. :'(
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I had the same problem few days ago and posted here. I opened a ticket too. Got almost generic reply with two links for downloads and removal/reinstallation instructions. The links were pointing to a Avast removal tool and Avast 7 installation program. It looks like, at least at this point in time, the only way to fix Avast 8 problems is to go back to Avast 7.
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I had the same problem few days ago and posted here. I opened a ticket too. Got almost generic reply with two links for downloads and removal/reinstallation instructions. The links were pointing to a Avast removal tool and Avast 7 installation program. It looks like, at least at this point in time, the only way to fix Avast 8 problems is to go back to Avast 7.
If you need to re-install avast! simply use the following instructions:
http://forum.avast.com/index.php?topic=93544.msg915130#msg915130 (http://forum.avast.com/index.php?topic=93544.msg915130#msg915130)
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Installed avast 7, registration would not work. Hello AVG
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Installed avast 7, registration would not work. Hello AVG
I guess you aren't interested in solving your problem. It also makes your post fairly unimportant. :(
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Installed avast 7, registration would not work. Hello AVG
I guess you aren't interested in solving your problem. It also makes your post fairly unimportant. :(
As already stated I have done the procedure you recommend at least three times already. It does not work.
I cannot be without a working AV any longer.
I will not comment on the "importance " of your post.
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Same problem here! I've AVAST installed on two laptops and one PC. Laptop 1 (Win XP, Celeron, 2 MB RAM) had a problem and switched to the pro version for 30 (testing-)days despite I've had a 1 year free registration. Does it switch to the free version after 30 days? - My laptop 2 (Win XP, Pentium 3, 512 MB RAM) is much slower since updating from version 7 to 8, after 30 minutes it's going a little better. Any suggestions? Thanks.
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Laptop 1 (Win XP, Celeron, 2 MB RAM) had a problem
I'm not at all surprised - even Win 3.1 needed more than 2 MB of RAM. ;D
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Sorry, Laptop 1 has 2 GB RAM, my fault...
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As already mentioned, the best suggestion is to update your Ram. :)
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I know it's always good to have enough RAM, but unfortunately this is a laptop I can't upgrade. But still my questions are not answered: Why changes free to pro version and does it change back after the testing period? Does AVAST 8 need a minimum of 2 GB RAM to run properly? Is there much more internet-traffic caused by AVAST than in previous versions?
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I know it's always good to have enough RAM, but unfortunately this is a laptop I can't upgrade. But still my questions are not answered: Why changes free to pro version and does it change back after the testing period? Does AVAST 8 need a minimum of 2 GB RAM to run properly? Is there much more internet-traffic caused by AVAST than in previous versions?
The system requirement can be found at:
http://www.avast.com/en-us/faq.php?article=AVKB3#artTitle (http://www.avast.com/en-us/faq.php?article=AVKB3#artTitle)
I would suggest that you do a clean install of avast! to avoid any problems.
You can find help at:
http://forum.avast.com/index.php?topic=93544.msg915130#msg915130 (http://forum.avast.com/index.php?topic=93544.msg915130#msg915130)
Let us know if that solves you problems
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Yes happened to me after a system crash. System restored and avast 8 turns into avast pro????.
Only cure is to use asw clear in safe mode.
Now not using avast 8 free now as from today. Gone back to version 7 for good as alot of problems on win xp with version 8
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i downloaded aswclear to uninstall avast then installed it again.i now got the free antivirus version but it needs updating and it takes forever to just initialize the updates.this is really giving me a major headache since i'm no computer expert and this is the first time smthing lyk this happened to me.can anyone tell me a faster way to update or did avast just got crazy?
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REYSAJAM,
If you are using windows xp. Go to old apps.com and you can get Avast version 7. Version 8 is giving an odd bit of trouble with window xp users. Make sure that you use aswclear again in safemode without networking.
If you have any other traces of macafee /nortons these have to be removed with thier removal tools.
This is an issue as avast free turns to pro if you do a system restore!!!!!!!!! crazy!
Now i am back to version 7. Version 8 is causing crappy trouble with my networking connections all the time to the internet and having to reboot every now and then when i was using it.
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It looks like this is still an issue. Just had to do a restore today and I got the pro expired and no longer updating messages. Re-installed 8 without using aswclear and seems to be OK for now. Any more issues and I'm going back to 7 or maybe even another service.
Thinking that avast is trying to do too much and be all things to all people - in other words, the integration of all of the functionality is getting too complex and therefore subject to bugs which cause major problems to the users. :( going on >:(
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Have had to do several Restores in the last few days and the old problems of Pro with an expired licence are showing up again. Just waiting for the cross to come over the avast symbol! Also usually get a black screen showing just the cursor after a re-start. How can I go back to Avast 7? Currently have the free version of Avast 8 installed with Windows 7.
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It's a well known fact from all the posts in here that avast! and system restore don't get along well.
I suggest you do a clean install to avoid any future problems.
http://forum.avast.com/index.php?topic=93544.msg915130#msg915130 (http://forum.avast.com/index.php?topic=93544.msg915130#msg915130)
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It's a well known fact from all the posts in here that avast! and system restore don't get along well.
So now that you've figured out that this is a real problem how about an apology for your earlier rude post, re; "unimportant"? I'm in this thread looking for answers and have better things to do than read your condescending know-it-all drivel.
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It's a well known fact from all the posts in here that avast! and system restore don't get along well.
So now that you've figured out that this is a real problem how about an apology for your earlier rude post, re; "unimportant"? I'm in this thread looking for answers and have better things to do than read your condescending know-it-all drivel.
Did you get up on the wrong side of the bed this morning ???
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Bob360....
Come with solutions not work a rounds....
That's what's asked. If you don't come with solutions stay at the side-line and let the big-wigs do the talking.
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Bob360....
Come with solutions not work a rounds....
That's what's asked. If you don't come with solutions stay at the side-line and let the big-wigs do the talking.
Sometimes, when there is no solution, you need to use a work around.
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Which is why you should not reply as the issue is already been covered that the work a round fails.
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Surely, a workaround should be a short term solution. I can accept that.
However, I'm uneasy that the problem is not really acknowledged, what it is, why it's occurring and
how / when it will be fixed.
I think the product is getting too complex, with extra features being jammed in there.
I see version 1845 is being prepared and it has a new feature called SecureLine.
I don't understand this, why destabilize the product further, for an update within the same version?
Why not wait until avast! 9 ? I think it's the wrong way to go - within the same version updates
should be used to make the product as rock solid as possible. At the moment t looks a little fragile.
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(snip)
I see version 1845 is being prepared and it has a new feature called SecureLine.
I don't understand this, why destabilize the product further, for an update within the same version?
Why not wait until avast! 9 ? I think it's the wrong way to go - within the same version updates
should be used to make the product as rock solid as possible. At the moment t looks a little fragile.
It's a paid service only available after you get your license. Has nothing to do with the stability of avast!.
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Bob, your little workaround (which isn't actually a workaround at all, but the very thing we are looking to avoid - completely reinstalling avast!) is not sufficient. When constantly working with new software like me, you need to do system restores fairly frequently, and reinstalling avast! every time is just absurd. We welcome input, but in cases like this, you need to take a stand and be firm in your request for a solid resolution to a problem.
edit: I've had to reinstall avast! 3 times this week.
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Always disable Avast self protection before running system restore and that may alleviate the problem
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Bob, your little workaround (which isn't actually a workaround at all, but the very thing we are looking to avoid - completely reinstalling avast!) is not sufficient. When constantly working with new software like me, you need to do system restores fairly frequently, and reinstalling avast! every time is just absurd. We welcome input, but in cases like this, you need to take a stand and be firm in your request for a solid resolution to a problem.
edit: I've had to reinstall avast! 3 times this week.
Sorry, but a IMHO, a virtual environment is far more desirable and much safer when playing with new software than relying on
something as unreliable as System Restore.
It's your computer so it's your choice and your possible headache.
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Problems I had 3 weeks ago are now back again and this time it isn't even possible to uninstall Avast free V8, even in the safe mode.
Want to uninstall this once and for all and install Avast V7, which has always worked without problem. How do I go about this. Have Windows 7, 64b.
Any re-boot I do results in a black screen, which isn't helped by a System Restore.
Not possible either to update Windows 7; updates download but when I re-boot just get a black screen with the cursor. >:(
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That may be related to a bad windows update http://support.microsoft.com/kb/2839011
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you people here have the same problem with me.
but i have solved it by rolling back to Avast 7...
I have submitted a ticket to..
i now simply want to know why it happened and what the response.
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I have answered your topic you created 6 minutes before this post. Please stick to the one topic it just causes duplication of effort for those trying to help, thanks.
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That may be related to a bad windows update http://support.microsoft.com/kb/2839011
Unfortuantely I don't have that particular update installed, so that can't be the cause.
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A virtual environment would require me to basically duplicate my current machine onto the virtual machine, which is basically impossible to do real time. Don't assume you have the answer, it's ok to be wrong.
Also, I'm not sure if I did something wrong, but I disabled self-protection before I did system restore and it still required a reinstall. That was pretty frustrating :\