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Author Topic: avast this phone has been lost or stolen  (Read 4248 times)

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Triniboyryan

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avast this phone has been lost or stolen
« on: March 16, 2014, 09:23:03 AM »
Hi i have a Motorola ATRIX it says "  avast this phone has been lost or stolen " Needs a " Pin"  please how to remove it i cannot access nothing in my phone or can't turn it off!! help please  cause i forgot it ......  :'( :'( :'(
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Offline Asyn

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Re: avast this phone has been lost or stolen
« Reply #1 on: March 16, 2014, 09:25:29 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Triniboyryan

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Re: avast this phone has been lost or stolen
« Reply #2 on: March 16, 2014, 09:37:36 AM »
Does not help ^^ i cannot acces nothing in the phone.,.... all that comes up is avast asking for " Pin " also with the annoying voice omg help  :-\
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Offline Asyn

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Re: avast this phone has been lost or stolen
« Reply #3 on: March 16, 2014, 09:40:25 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Triniboyryan

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Re: avast this phone has been lost or stolen
« Reply #4 on: March 16, 2014, 10:00:14 AM »
When the PIN Recovery is set and you will use it, the feature will send a SMS to the set number and this will be your new avast! PIN. ? sorry i not have the same number before.. i use different sim card/number on this phone ,other sim card lost with the pin :'( :'( :'(....
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Offline Asyn

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Re: avast this phone has been lost or stolen
« Reply #5 on: March 16, 2014, 10:07:16 AM »
Quote from the FAQ (Reply #3): You can also set your new avast! PIN through avast! Portal.
-> https://my.avast.com/
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Triniboyryan

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Re: avast this phone has been lost or stolen
« Reply #6 on: March 16, 2014, 04:09:38 PM »
i don't see no " avast! Portal " .... i just registered and made a account and it says " You have no device".....

This is very confusing..............

« Last Edit: March 16, 2014, 04:16:39 PM by Triniboyryan »
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Triniboyryan

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Re: avast this phone has been lost or stolen
« Reply #7 on: March 16, 2014, 04:59:09 PM »
This is how my phone looks now --->>>

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Tess76

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Re: avast this phone has been lost or stolen
« Reply #8 on: March 16, 2014, 07:01:04 PM »
I had exactly the same problem today (see this topic)
Booting the phone in safe mode and removing the avast app will solve it (how to safe boot depends on your phone, e.g. here)
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Triniboyryan

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Re: avast this phone has been lost or stolen
« Reply #9 on: March 16, 2014, 11:27:32 PM »
Problem solved had to do a factory reset on my phone everything is good now ;D ;D Thanks for the help tho Asyn & Tess76
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CMinSC

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Re: avast this phone has been lost or stolen
« Reply #10 on: May 18, 2014, 03:44:45 AM »
THANKS much!!! Solved my problem. Actually I ended up doing a factory reset. 
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