Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vahik on April 16, 2010, 12:00:46 PM

Title: avast & vpn
Post by: vahik on April 16, 2010, 12:00:46 PM

 
 avast 507 doesn't let me connect to vpn

Title: Re: avast & vpn
Post by: sweetie on July 02, 2010, 05:29:28 PM

I am having the same problem. Any ideas - I am running the free version, so I do not have the Avast firewall to contend with.

Title: Re: avast & vpn
Post by: GloobyGoob on July 02, 2010, 08:54:05 PM

Are you using the latest version? (5.0.594)
And @ vahik, if you are using Avast Internet Security, does this (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=487&nav=0,1) help?

Title: Re: avast & vpn
Post by: vahik on July 03, 2010, 08:24:21 AM

 
 hi

 thank you for  your help ----GloobyGoob

Title: Re: avast & vpn
Post by: DJBone on July 03, 2010, 08:36:47 AM

Quote from: sweetie on July 02, 2010, 05:29:28 PM

I am having the same problem. Any ideas - I am running the free version, so I do not have the Avast firewall to contend with.

Do you have any other firewall? If yes, then check if the settings are right. Avast services must have permission to access the internet.

greetz
DJBone

Title: Re: avast & vpn
Post by: SafeSurf on July 03, 2010, 10:22:15 AM

Quote from: vahik on April 16, 2010, 12:00:46 PM

avast 507 doesn't let me connect to vpn

@ sweetie as well:

I suggest an uninstall of Avast and CLEAN install[/b] to fix your problems.

1. Save a copy of newest version of Avast (5.0.594) for the version you need and save it to your HDD:
Free – http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
Pro  –  http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS  –  http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)

2. Download the Avast Uninstall Utility, aswClear5.exe http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Uninstall Avast through "Add/Remove Programs". 
5. Boot into Safe Mode (http://Safe Mode) and run the Avast Uninstall Tool.
6. Reboot twice.
7. Clean your computer up (clean up cache, etc.).
8. Install the newest version of Avast and reboot twice.
9. Get Internet access and update Avast definitions.
10. Register your copy or add the license key for Free, Pro or AIS.
11. Reset your settings, if needed.

Also, as mentioned above, make sure your FW is not preventing Avast from accessing the Internet.  Also please post any security software you have on your machine in your next post.  Thank you.

Please post your results.

Title: Re: avast & vpn
Post by: vahik on July 03, 2010, 03:21:48 PM

 hi

 my avast iss lets me to connect to( PPTP vpn)

 but doesn't allow to ( L2TP vpn)

 avast----5.0.594

Title: Re: avast & vpn
Post by: SafeSurf on July 04, 2010, 07:24:09 AM

Quote from: vahik on July 03, 2010, 03:21:48 PM

my avast iss lets me to connect to( PPTP vpn)
but doesn't allow to ( L2TP vpn)

I'm sorry, but I am not familiar with these connections.  Perhaps someone else will come forward to offer help.