Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mrsakos on March 30, 2012, 06:56:27 AM

Title: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on March 30, 2012, 06:56:27 AM

I purchased Avast Internet Security ( 3 user )
Managed to insert ( manually key in the code ) into my notebook BUT failed to insert the code to 2nd PC. It should be the same code also right?
Help needed!!!

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on March 30, 2012, 06:58:08 AM

Quote from: mrsakos on March 30, 2012, 06:56:27 AM

1. It should be the same code also right?
2. Help needed!!!

1. Yes.
2. https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1095

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on March 30, 2012, 07:10:04 AM

I bought Cash and Carry, no email registration required so where can I get the license file then?

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on March 30, 2012, 07:11:21 AM

Quote from: mrsakos on March 30, 2012, 07:10:04 AM

I bought Cash and Carry, no email registration required so where can I get the license file then?

Where did you buy it..?? From a reseller..??

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on March 31, 2012, 07:31:09 AM

I bought from Computer Shop

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on March 31, 2012, 07:49:23 AM

Quote from: mrsakos on March 31, 2012, 07:31:09 AM

I bought from Computer Shop

Well, you've to ask there then.
Hope, it's a legit reseller. ;)
http://www.avast.com/locate-dealer

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on April 02, 2012, 03:40:15 AM

Aiyo why so complicated? By right the Activation Code ( 3 user ) that located at the back of the can be key in 3 times right? Now have to call customer service ishh

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on April 02, 2012, 04:43:49 AM

Quote from: mrsakos on April 02, 2012, 03:40:15 AM

Aiyo why so complicated? By right the Activation Code ( 3 user ) that located at the back of the can be key in 3 times right?

If this is a legit license (for 3 machines), it should work.
Else it wont.

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on April 02, 2012, 06:15:31 AM

It is a legit license. According Avast Support team they said make sure I key in the same email address together with activation code in all the PC. I did that it didnt work so I get them to email me the avastlic file. Still waiting for their email

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on April 02, 2012, 06:28:48 AM

Quote from: mrsakos on April 02, 2012, 06:15:31 AM

It is a legit license. According Avast Support team they said make sure I key in the same email address together with activation code in all the PC. I did that it didnt work so I get them to email me the avastlic file. Still waiting for their email

If you wouldn't have posted Reply #2, I would've sent you here: http://www.avast.com/resend-license-paid.php ;)

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on April 02, 2012, 06:55:30 AM

So can I still use http://www.avast.com/resend-license-paid.php or just wait for their email?

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on April 02, 2012, 07:20:55 AM

Quote from: mrsakos on April 02, 2012, 06:55:30 AM

So can I still use http://www.avast.com/resend-license-paid.php or just wait for their email?

Yes, you can use it, but be aware of this fact:

Quote

This page allows you to re-request your avast! license. Only valid licenses may be resent, and a license will only be sent to the e-mail address provided when it was purchased.

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: mrsakos on April 02, 2012, 07:30:23 AM

Its ok they already send me the license via email address. Will try....

Thanks for the input guys!!!

Title: Re: Unable to upgrade. Invalid Activation Code
Post by: Asyn on April 02, 2012, 07:31:26 AM

Quote from: mrsakos on April 02, 2012, 07:30:23 AM

Thanks for the input guys!!!

You're welcome.