Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: petfam on May 21, 2008, 10:57:19 PM
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Hi,
I've been using avast over a year. Past 2 days my email cannot send and receive. I think it was after an update (I'd heard the update voice from another room but didn't think anything of it). Don't think it's avast, but not sure. Called my ISP (Commspeed) and they said line looked ok (I still can connect to the internet and get my email from webmail, that's how I was able to click link to sign up for forum). ISP felt incoming message was too long or anti-virus program was causing the problem. Don't be offended, they have never blamed anti-virus in the past. ;-) Yesterday I finally just rebooted and then all worked fine. Now, this morn it was fine. Log on again this afternoon and I have the same email problem. Before I restart again thought I'd ask forum. I paused internet mail and stopped internet mail from the avast icon with no luck. Also, the avast mail scanner icon on the taskbar is always on. I think that used to disappear after my email was done downloading. I have Win XP Sp 2 and use Outlook Express still. No other antivirus on my computer.
A side note: A month or so ago Outlook Express started giving me an error when I would click on an email link in emails. It said: Could not perform this operation because the default mail client is not properly installed. I'm still working on that also.
Any thoughts?
Thanks, Dan
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Booted into Windows the other day and noticed the same problem (unable to send/receive email with avast! running), so it may be a problem with avast!
I haven't seen any other reports of the same problem so it may only affect certain users with specific configurations.
???
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Thanks for the info. I restarted my computer after I posted and now email coming and going fine. Weird!
But I'm starting to think it's gonna happen again.
Dan
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You noted that the problem occurred even with the avast Internet Mail provider terminated. In that circumstance avast is not involved in any way with the receiving or sending of your emails.
If the problem does occur again can you note the error messages from OE and let us know.
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Hi,
thanks for your input. So, if I click on the avast icon on the taskbar and pause internet mail then that means avast is completely out of the picture?
Sounds good, but I want to make sure. Also, even when I paused the internet mail I still had another avast icon on the taskbar near the main icon that comes on when I send and receive email. That icon just stayed on. Usually it shows only when I send or receive and goes away after the task is done.
The only messages I get are after 60 seconds of OE trying to send/rec it brings up a window that says it has been trying to send/rec for 60 seconds and asks if I want to continue. I did once but it pretty much just does nothing and then the 60 second window pops up again. I don't get any error messages.
I'll let you know if I get any more info.
Thanks again, Dan
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No,
avast is only out of the picture if you terminate the Internet Mail provider.
The avast icon remaining indicates that you still have an active mail connection.
Are any of your accounts IMAP?
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Ok,
that's why that icon is still there. So to terminate the internet mail provider what do I have to do? Hate to let my ignorance show, but I'm not familiar with IMAP. If you're talking about email accounts I did not see any with IMAP.
Thanks again, Dan
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Most email accounts with your email client are still likely to be POP/SMTP accounts.
In Outlook Express if you look at the "Properties" of a mail account and click on the "Advanced" tab it will tell you the incoming mail server is typically POP3 and the port number will usually be 110. That then is a POP account.
If the account is an IMAP account (for example free AIM.com accounts are IMAP) then in the "Advanced" tab in the OE properties it will tell the server is an IMAP server and the port number will usually be 143.
POP/SMTP connections are set up, the mail is received or sent and then the connections are taken down. You only get the icon in the system tray when the connections is busy receiving or sending and then the icon disappears.
For folks who have IMAP accounts the connection is kept up all the time and the accounts syncs with the server frequently. In this case the avast icon will stay in the tray all the time OE is open.
There are other reasons the icon can remain in the systray, most of them are not so good.
1) fairly harmless ... if you use a P2P program and the peer has told you to connect to them at their port 25, 110, 143 this can fool the avast Internet Mail provider into thinking this is a mail connection and showing the icon.
2) if your accounts are experiencing delays or problems in receiving mail or sending it and retrying then the icon will appear for longer than usual
3) of greater concern is the case where the icon continues to appear in the systray even when Outlook Express has been shutdown and explanation (1) above does not apply. This usually indicates that your system has been infected by a spambot which is using your system to generate large numbers of spam emails. This problem can usually be detected by avast (which will alert you) by setting the sensitivity slider in the Internet Mail provider to the "High" setting.
To completely shutdown the Internet Mail provider: Right click on the avast icon in the tray > Stop Provider > Internet Mail. When you do this (to see if it resolves your sending/receiving email issues) avast will ask if you want to "Persist the change". I suggest you answer "No" so that avast will restart the Internet Mail provider on your next restart in case you forget to restart it. Only if you do want to keep the Internet Mail provider off permanently you would answer "Yes".
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Great information. Thanks much! I am POP3, 110. I have just set the avast slider to high. I run spyware a couple times a month but will run them now (spybot and adaware). And if I continue to have problems I can try your other suggestions. Thanks again, Dan
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this is something to do w/Avast not outlook express as mine is doing this after the most recent update.. no error msgs just the email incoming server is timing out after 1 min & only given option from OE to wait/stop. I have to totally stop the email scanning from Avast in order to get my emails.. Avast please advise fix for this asap!!! thx
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I beg to differ, if OE was working previously before an update, then it should be working after and update.
Was it working prior to the update ?
What version of avast are you using ?
What is your OS ?
I have been using OE6 for as long as I have had avast a little over 4 years, and I have never had a problem after an update with OE and the Internet Mail provider and not being able to send email that wasn't down to my firewall blocking ashMaiSv.exe (even when it said it had permission) not avast blocking email.
You don't say what that update was as a VPS update would have no impact at all only a program update would update the Internet Mail provider and the most common issue after a program update is a firewall blocking.
What is your firewall ?
Does it allow ashMaiSv.exe internet access ?
- If it does delete the entry for it, reconnect to the internet and try to collect your email, this will force the firewall to ask permission again.
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OS is XP home, not using any firewall other than the firewall the Linksys wireless SRX200 router has. Im also using cat-5 my connection not wireless at this time.
Whatever the latest ver of Avast is, believe its 4.8 is what im using, have Avast set to auto update virus def/prog updates. not sure bout that VPS that u mention as in past ive never had a problem receiving/sending emails so unless the most recent avast update changed something to do w/the VPS then not sure where problem lies..Ive used OE for years myself as well.
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AS I said changes in the VPS (virus signatures) wouldn't have this effect.
The last program update was 4.8.1201 on 16/5/2008 now you should have received notification of that program update availability between the 16-23rd May as they are spread over 7 days to balance server load.
Does that coincide with the start of this problem ?
Does your router's firewall provide outbound protection ?
If so you would need to check that.
- Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
If that doesn't work try, uninstall, reboot, install, reboot.
It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
If not you should really consider a firewall that does provide outbound protection.
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storkman,
does this problem occur every time you try to get your emails now?
how are you "stopping scanning" and when you do is the mail then always received successfully?
Have you made any changes at all to your email settings recently?
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This has nothing to do with OE. I am having the same exact problem with Thunderbird since applying the 4.8.1201 Program update. Once, I was able to stop and restart the Internet Mail provider and get it to work. Today I have been unable to restart the provider. I, too, also had the Internet Mail icon in the taskbar stay even after I had canceled retrieving mail and even exited Thunderbird. I tried to stop all of the providers (Stop On-Access Protection), and instead of all of them stopping it attempted to stop Internet Mail once, then gave up (all other providers were still running). Trying again to stop all On-Access Protection finally did result in all of them stopping (after an abnormal delay, at which time the Internet Mail icon finally went away), but now the Internet Mail Provider will not restart. Attempting Termination seems to work, but upon starting it never gets past a status of "The provider is waiting for a subsystem to start." Mail retrieval times out and fails.
I would be surprised if I had a spambot on my system, since I scan regularly (weekly on average) with Ad Aware, Spybot, and even Windows Defender (which I mainly use for real-time protection since I have had problems with Spybot's Tea Timer). I also have not noticed any unusual system behavior or excessive utilization of my Internet connection.
I never had a problem before the 4.8.1201 update, and now this has happened to me twice. I have moved the sensitivity to High, just to be sure, and will monitor outbound connections on my system. But this smells like a fairly nasty little bug in Avast to me.
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Unfortunately the smell cannot be detected by me or the folks I support. All of us are using the current production versions of avast and Thunderbird.
Does the problem with the Internet Mail provider (waiting for a subsystem to start) continue after a system restart?
If so then a "Repair" function of avast would probably be a good idea.
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I restarted my system and it took about 3x longer than normal for it to logout and shut down. It restarted normally (quickly), the Avast providers all started (6 out of 7 because I do not have Outlook installed), and I was immediately able to retireve all of my mail. I can also Terminate and Restart the Internet Mail provider, and it restarts quickly and functions normally. Sensitivity is still set to high, and so far I have not seen any warnings (nor is the Internet Mail icon present). I will certainly post an update if that changes. Do you still think a Repair is in order? Anything else I can try to get to the bottom of this..?
Ok, sorry for the assumption. :) If not a bug, then a fairly nasty interaction, that was not present before I installed Build 4.8.1201 of Avast. Before the first time this happened, I had not recently made any other changes to my system aside from the Build 1201 update. However, the problem was not as bad the first time as it was today. The first time this happened, I was able to restart the provider and it functioned normally. Since then I have installed SP3 for Windows XP. Not sure if that could have made the symptoms worse, but if so it would be the first problem I have run into since installing SP3.
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I'm also running with SP3. I installed that prior to the update to 4.8.1201.
Given that you have experienced these problems I think the repair function is worthwhile, but you may just want to wait and see. If this problem occurs again then I would suggest the repair would be a first step.
I will leave to the avast team any thoughts on what the Internet Mail provider could have been waiting on.
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I should also add that, with regard to the first time this happened, "I was able to restart the provider and it functioned normally" actually means that I still had to stop it twice. (Stop means "Stop [all] On-Access Protection.") Just like today, the IMP did not stop on the first try, nor did any other provider. But it did stop the second time I tried, and after that it restarted and functioned normally. The only other difference between the two occurrences was that after it hung up the first time, I just left it that way and walked away for about 10 minutes, to see if it would eventually work or time out. When I came back, Thunderbird had timed out and was displaying an error, but the IMP icon was still in the taskbar and repeated attempts to retrieve mail in Thunderbird just timed out. This was when I first tried to stop the provider.
Thanks for your help! Hopefully someone on the Avast team will come up with something..
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As to the avast icon - are you using any IMAP accounts or are all your accounts POP?
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All POP. Edited to add: I have 4 accounts defined, but only 3 are set to check for mail. All of them are set to check for mail when Thunderbird starts. At startup is when the problem occurs. The most active one is set to check again every 5 minutes. The others are set to every 10, and 15.
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Have you looked in the system event logs to see if any events are recorded from the incident with the avast providers (or at shutdown)?
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Actually, that was the first place I checked. :) There has been nothing in any of the Windows event logs (other than normal events) either time this has happened. That includes Antivirus, Application, and System (I haven't yet had a need to do any Security auditing, and the IE log is always empty).
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Ok, this happened again to me this morning. Last night, after I rebooted, the IMP continued to work fine. This morning, it froze up again when I started Thunderbird. Once again, the IMP icon remained in the taskbar even after Thunderbird had timed out and I closed it (also checked Task Manager to ensure Thunderbird was not still running in the background). This time, instead of trying to stop all on-access protection (OAP), I opened the OAP Control and first tried to Pause the IMP. It paused. I un-paused it, and it went back to running. Then I tried to Terminate it. The OAP Control Panel locked up completely. See the attached screen capture. The white box is where the confirmation box was that asks if you want to Persist the setting. The Control Panel never refreshed after the expose event. I left it that way for about 2 hours and it never changed. I took the screen capture just before shutting down. Note the indicated run time of 15:18, yet it had been running for over 2 hours. Also before shutting down, I went into the Services applet and found the avast! Mail Scanner service in a Stopping state. I traced this service to ashMaiSv.exe and tried to issue an End Process Tree on it from task Manager but of course it said Access Denied, as expected.
So tonight I did a Repair and so far it seems to be working. But this is just one boot and the problem has been intermittent. If it happens yet again I will download the Uninstaller and uninstall, reboot, install, reboot, and see how it goes.
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Oops! I forgot to add that I did finally click on the X to close the OAP Control Panel, and got the "Not Responding" popup. I told it to go ahead and "End Now", and got the following two events in the Application event log:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/30/2008
Time: 6:46:20 AM
User: N/A
Computer: NYSSA
Description:
Hanging application ashDisp.exe, version 4.8.1201.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 61 73 68 44 69 73 ashDis
0018: 70 2e 65 78 65 20 34 2e p.exe 4.
0020: 38 2e 31 32 30 31 2e 30 8.1201.0
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 5/30/2008
Time: 6:46:25 AM
User: N/A
Computer: NYSSA
Description:
Fault bucket 763316844.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 37 36 33 33 31 36 38 34 76331684
0010: 34 0d 0a 4..
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I have this problem since this morning (after the avast update).
I can't receive my mail, Outlook (2007) don't respond, I have no other choices than close Outlook, then stop the Avast Outlook / Exchange service, and open Outlook again, then it work fine.
Also, Avast is slower and it's very long when i try to stop the resident protection.
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Make sure the avast plug-in/add-in is not disabled in MS Outlook:
Outlook 2007 > Tools > Trust center > Add-ins > Manage Disabled items.
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I've made no changes in the Outlook config since the installation.
Whatever i've check the add-ins panel and it's empty in Disabled Items (screen : http://www.xbox-360.fr/screens/divers/dream/addins.JPG)
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Which was your antivirus before installing avast? How did you uninstall it?
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Hi,
thought I'd touch bases as I've been watching the forum. I had written on 5-21 about the email problem. After the original two times that Outlook Express froze I tried a few tips that were given me (Check for spyware, set to high setting) and it worked until today. All was well this morning, then this afternoon I powered up and started OE and I could not send/rec and the Avast icon was stuck on the task bar. I read more forum and tried to repair and that did not work. Then I put a stop on internet mail and within a few seconds the avast send/rec icon disappeared from the task bar and I was able to send and receive. I'll need to restart now, but thought I'd drop some info before that. For me it has been intermittent also. Next time I'll try the uninstall, reboot, install, reboot. I have Win XP SP2, Media edition, OE6 with Avast 4.8.1201.
Ok, thanks to all for your help and concern.
Dan
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I also wanted to add that I downloaded a copy of SUPERAntiSpyware Home (Free) Edition, updated it, then did a complete (not quick) system scan with Windows in Safe Mode. Except for tracking cookies, the scan came up clean.
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Hello !
I saw that problem yesterday by one of my friends
(sorry not to be very precise, I cannot reproduce it here...)
she used ThunderBird, and at one point in time (???) an error message told us about "Avast max connection exceed"
hope this can help...
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me again... sorry I forgot to tell she has 3 POP accounts, no IMAP.
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avast max connection exceeded usually indicates that there is another antivirus, not fully removed, still getting involved and fighting with avast.
Is this a recent installation of avast? If so, what was the previous antivirus product and how was it removed?
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not a new installation:
avast was running for monthes,
thunderbird only for a few weeks without any problem
and it suddenly failed yesterday, from first boot in rhe morning
browser OK but no POP neither SMTP, same for OE and thunerbird:
first connection takes a long time then time-out;
after that one, next immediately reply an error without message
no other antivirus installed
I stopped avast (first time, stop was inoperant, I had to do it twice)
then restarted, it was OK
I then tried to reboot, to stop Avast again, but cannot reproduce
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frey,
I understand that you are reporting second hand the events of your friend's system and that makes for some uncertainty.
However, can you please advise us as best you can ...
the operating system (Win 98, Win XP Vista etc)
the current version of avast being used
where there any recent changes (like an avast program version update)
thanks
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not a new installation:
avast was running for monthes,
thunderbird only for a few weeks without any problem
and it suddenly failed yesterday, from first boot in rhe morning
browser OK but no POP neither SMTP, same for OE and thunerbird:
first connection takes a long time then time-out;
after that one, next immediately reply an error without message
no other antivirus installed
I stopped avast (first time, stop was inoperant, I had to do it twice)
then restarted, it was OK
I then tried to reboot, to stop Avast again, but cannot reproduce
This sounds exactly like the first time it happened to me. In my case, I have been running Avast for 2-3 years (Thunderbird even longer) without a problem. Prior to Avast, I used CA's EZAntivirus. I have never used a Norton or McAfee A/V product on this PC. I do not have a software firewall enabled, although I do have a Cisco VPN client installed. The VPN client was never in use when the problem occurred. I also have Norton Ghost 14.0, along with lots of other software. If this is an interaction of some sort, it could take me a long time to find it. :P
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yes you perfectly understood it is second hand info
(and no chance to go there today...)
Windows XP (don't know which rev.)
Avast 4.8.1201 (I had a look to the forum, and saw it was the one mentioned hereabove)
no information about updates
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MarylandGuy_42,
while not playing down the problem you experienced to use the old saying "one swallow does not a summer make". Yes, you are using Thunderbird and avast ... but you have not reported "max connections exceeded".
The VPN client revelation from you does raise a flag for me.
The VPN client was never in use when the problem occurred
So you may think. However, such products (like avast itself) are generally loaded with the operating system and are "supposedly" inactive even though parts of the product are running entwined in the entrails of the operating system even when not "actively" being used and these may well have possible interactions with avast. Such interactions may even be harmless or harmful depending on the throw of the dice when they get started by the operating system (which can change from one restart to the next).
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frey,
thanks for the update.
I have to ask now ... is it likely your friend is using any other software that might affect communications?
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MarylandGuy_42,
while not playing down the problem you experienced to use the old saying "one swallow does not a summer make". Yes, you are using Thunderbird and avast ... but you have not reported "max connections exceeded".
The VPN client revelation from you does raise a flag for me.
The VPN client was never in use when the problem occurred
So you may think. However, such products (like avast itself) are generally loaded with the operating system and are "supposedly" inactive even though parts of the product are running entwined in the entrails of the operating system even when not "actively" being used and these may well have possible interactions with avast. Such interactions may even be harmless or harmful depending on the throw of the dice when they get started by the operating system (which can change from one restart to the next).
You are absolutely correct, and that is why I thought I should mention it. I think Ghost hooks in at a fairly low level too. You are also correct in that I have not received the "max connections exeeded" error.
I guess we will see. I do need to use the VPN client, and it's also been on there for a year and a half without any recent upgrades and nary a problem until the 4.8.1201 update.
So far I have rebooted twice since doing the repair, and no further problems. I still may try the add/remove, reboot, latest uninstaller, reboot, install latest avast!, reboot, just to be sure I have a solid install.
Paul
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I don't know, but don't think so
she uses her computer for communications. More often email;
in the past, she had skype, msn, ... I don't know all in details, but she had a problem a few monthes ago :
the machine was re-installed from scratch and she did not re-installed all this stuff.
The guy who installed for her always makes it with avast and spybot; nothing more AFAIK
I'll tell her to keep more precisely the errors if it comes again !
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MarylandGuy_42
You can believe it or not ... but I just came back into the forum to post to you:
Let me take a guess ... you have been using the VPN software for some time with avast without any apparent problems. Is there any chance that you can afford to run without the VPN software and completely uninstall it for a while?
Only to find that you had already responded:
I guess we will see. I do need to use the VPN client, and it's also been on there for a year and a half without any recent upgrades and nary a problem until the 4.8.1201 update.
I can understand that.
I'll ponder on possible alternative ways of troubleshooting ... unless the avast team want to offer to work with you directly.
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I have now gone through the add/remove, reboot into safe mode, run aswclear.exe, ensure avast program folder is deleted and recycle bin emptied, reboot, install latest avast!, reboot. System seems noticeably faster now and more responsive, although that could just be psychological. :) Avast is updated and shows to be active (blue).
I should have a solid install of avast now. No news is good news.......
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Fingers crossed
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I installed Avast! 4.8.1201 yesterday, since my old AVG antivirus was outdated.
XP sp2, Thunderbird, and Superantispyware , and an router firewall.
After removing the AVG, and installing Avast! and rebooted ( several times ) , I started up with an update, to be sure to have the latest datafiles, and programfiles. Including another reboot ( Avast! insisted ;-) )
Then after booting up again, I started thunderbird to access my email.
I have several email accounts - since I'm a forum admin on 3 different forums in Norway.
Some with standard pop3 accounts ( port 110 )
and a few GMAIL accounts, (port 995) .
After a while I got the "famous" "Avast max connection exceed"
The mail collected trough port 995 came trough, but those with port 110 did not !
And I did NOT get the mail from the port 110 accounts...
Until I disabled the scanning of incoming mail service... Then they arrived without problems.
Today I tried again, first without enabling the incoming scan, , and later I tried again with scanning of incoming. ( after reading trough this topic here )
Now it worked without problem...
I did NOT have any troubles like this with AVG...
Hope this helps to find the problem...
regards Asbjorn.
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Which was your antivirus before installing avast? How did you uninstall it?
No other antivirus than Avast since i use my computer.
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After a while I got the "famous" "Avast max connection exceed"
You can increase that limit, see
http://forum.avast.com/index.php?topic=11788.0#msg100032
But it will be good to know what is causing it...
The mail collected trough port 995 came trough, but those with port 110 did not !
Gmail is not scanned by avast.
First of all, it's not possible because Gmail uses SSL (Secure Socket Layer) connections. Avast mail scanner doesn't support SSL (Secure Socket Layer) connections. But take a look here: http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email with avast!.
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<snip>
Then after booting up again, I started thunderbird to access my email.
I have several email accounts - since I'm a forum admin on 3 different forums in Norway.
Some with standard pop3 accounts ( port 110 )
and a few GMAIL accounts, (port 995) .
After a while I got the "famous" "Avast max connection exceed"
<snip>
When getting the 'famous' (as you say) avast max connections exceeded, does it not inform you of what processes are using the connections. From my recollections of these max connection issues there is usually and indication of what is using the connections.
So you should be looking out for what is causing the problem than treat a symptom by increasing max connections, by doing this whatever is eating up the connections will probably increase its connections up to the newly set limit.
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Those who have problems described in this thread please create a dump of the ashMaiSv.exe process (when the problem is simulated, i.e. the connection times out) and upload it to our ftp site ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) .
To create the dump, download and run http://public.avast.com/~vlk/hangrep.exe (http://public.avast.com/~vlk/hangrep.exe) . In the list of processes select ashMaiSv.exe and use the Save button. This generates a file which you can upload to the ftp site.
Thanks
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tried to make a dump, failed error code 13 and the file is empty :(
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Well, I don't know why the error 13. Try using Userdump (http://public.avast.com/~vlk/userdump.exe (http://public.avast.com/~vlk/userdump.exe)) instead of Hangrep. It's a command-line utility. The syntax is
userdump.exe ashMaiSv.exe c:\ashMaiSv.dmp
(producing dump file in the root of C:\ drive)
Thank you.
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After several weeks of hang-free service I just had ashMaiSv.exe hang on me again. I tried both dump utilities. hangrep.exe failed with error code 13, and userdump.exe failed as follows:
D:\Kits\avast>userdump.exe ashMaiSv.exe d:\ashMaiSv.dmp
User Mode Process Dumper (Version 1.0)
Copyright (c) 1999 Microsoft Corp. All rights reserved.
Dumping process 3728 (ashMaiSv.exe) to
d:\ashMaiSv.dmp...
The process could not be dumped.
Access is denied.
D:\Kits\avast>
What to do next?
Paul
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I'm sorry I didn't mention that the Self Defense must be off when creating the dump. It can be disabled at the Troubleshooting page in avast settings.
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I'm sorry I didn't mention that the Self Defense must be off when creating the dump. It can be disabled at the Troubleshooting page in avast settings.
That helped. hangrep still gave me the Error 13, but userdump successfully dumped the process. I uploaded it to ftp://ftp.avast.com/incoming/ (http://ftp://ftp.avast.com/incoming/) as 'MarylandGuy-ashMaiSv.dmp'.
Paul
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Thank you for the dump. The fix will be available in the next update. Until it is released, you will need to restart the Internet Mail provider when this problem occurs.
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Excellent! ..and no problem.
Thanks!
Paul