Author Topic: having trouble removing services.exe from Windows\system32  (Read 6675 times)

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veena

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having trouble removing services.exe from Windows\system32
« on: August 24, 2012, 05:18:53 PM »
I've been lurking the form for a few days now but still haven't been able to remove this virus. Any help/advice?
Please...

veena

  • Guest
Re: having trouble removing services.exe from Windows\system32
« Reply #1 on: August 24, 2012, 05:20:21 PM »
Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.24.02

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
User :: USER-PC [administrator]

24/08/2012 2:54:41 AM
mbam-log-2012-08-24 (02-54-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 231594
Time elapsed: 29 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}\INPROCSERVER32 (Trojan.Zaccess) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\SOFTWARE\CLASSES\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32| (Trojan.Zaccess) -> Data: C:\Users\User\AppData\Local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\n. -> Quarantined and deleted successfully.

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
c:\users\user\appdata\roaming\xsecva\xsecva.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\$recycle.bin\s-1-5-21-825096518-3833654013-2516407325-1000\$rqcbngq\00000004.@ (Rootkit.Zaccess) -> Quarantined and deleted successfully.
c:\$recycle.bin\s-1-5-21-825096518-3833654013-2516407325-1000\$rqcbngq\00000008.@ (Trojan.Dropper.BCMiner) -> Quarantined and deleted successfully.
c:\$recycle.bin\s-1-5-21-825096518-3833654013-2516407325-1000\$rqcbngq\000000cb.@ (Rootkit.0Access) -> Quarantined and deleted successfully.
c:\$recycle.bin\s-1-5-21-825096518-3833654013-2516407325-1000\$rqcbngq\80000000.@ (Rootkit.0Access) -> Quarantined and deleted successfully.
C:\$RECYCLE.BIN\S-1-5-21-825096518-3833654013-2516407325-1000\$RQCBNGQ\80000032.@ (Rootkit.0Access) -> Quarantined and deleted successfully.

(end)

Offline magna86

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Re: having trouble removing services.exe from Windows\system32
« Reply #2 on: August 24, 2012, 05:42:19 PM »
Monitoring

Offline magna86

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Re: having trouble removing services.exe from Windows\system32
« Reply #3 on: August 24, 2012, 05:44:44 PM »
>>
Download TDSSKiller  and save it to your desktop

    Execute TDSSKiller.exe by doubleclicking on it.

  •     Press Start Scan

     
  •   If Suspicious object is detected, the default action will be Skip, click on Continue.
     
  •   If Malicious objects are found, select Cure.
Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt


>> Please attach the contents of that log in your next reply.


*********************



> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.

How to disable avast:

  • Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  • In the window that opens on the top right corner, click Settings.
  • In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.

  • Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  • In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.

ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.

If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you get error like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

veena

  • Guest
Re: having trouble removing services.exe from Windows\system32
« Reply #4 on: August 24, 2012, 10:43:47 PM »
I think that did it...
I got the "Illegal operation attempted on a registry key that has been marked for deletion" error and restarted as instructed, everything seems to be working now.
Thanks soo much magna86!!

Offline magna86

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Re: having trouble removing services.exe from Windows\system32
« Reply #5 on: August 24, 2012, 11:04:18 PM »


>> Open notepad and copy/paste the text present inside the code box below:


Code: [Select]

Folder::
c:\users\User\AppData\Local\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}
c:\users\User\AppData\Roaming\xsecva

SkipFix::

Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

RegLock::
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000



Save this as CFScript.txt


>> >> Disable AVG for longer as you cant.




>> Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )


veena

  • Guest
Re: having trouble removing services.exe from Windows\system32
« Reply #6 on: August 25, 2012, 01:39:37 AM »
As requested, the log is attached.

I was confused when the first log said I was running AVG, I've been runing TrendMicro and disabled it during the scan...

Anyway, what do you think?

Offline magna86

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Re: having trouble removing services.exe from Windows\system32
« Reply #7 on: August 25, 2012, 10:04:08 AM »

It is necessary to uninstall the ComboFix :
  • Click Start (or ) then Run.


    On Windows7 or Vista you may use Start Search field if Run is not available.

  • In the line of text type in (Copy) the following:
Code: [Select]
ComboFix /Uninstall
    Note that there is a space between " ComboFix " and " /Uninstall " .

    • then click OK (or press Enter ).
    Wait for the uninstall process is complete.



    > How is your computer running now?

    veena

    • Guest
    Re: having trouble removing services.exe from Windows\system32
    « Reply #8 on: August 26, 2012, 01:58:25 AM »
    yea! Everything looks good.
    Thanks sooo much!

    Offline magna86

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    Re: having trouble removing services.exe from Windows\system32
    « Reply #9 on: August 26, 2012, 03:31:00 PM »
    yea! Everything looks good.
    Thanks sooo much!

    Nice.

    > Re-run OTL and click on CleanUp! button.

    You will be asked to reboot the machine to finish the cleanup process, choose Yes.
    After the reboot all the tools we used should be gone.
    Note: Some more recently created tools may not yet be removed by OTL. Feel free to manually delete any tools it leaves behind.


    veena

    • Guest
    Re: having trouble removing services.exe from Windows\system32
    « Reply #10 on: August 28, 2012, 07:39:09 PM »
    Thanks again magna86!