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Other => Viruses and worms => Topic started by: mcbain on August 29, 2013, 04:32:17 AM

Title: aswRvrt.sys hangs in safe mode
Post by: mcbain on August 29, 2013, 04:32:17 AM
Hello,

I seem to have the same problem as others with aswrvrt.sys. Can't enter safe mode, BSOD, etc. It happened last night after a windows update.I have followed the directions poster here:

http://forum.avast.com/index.php?topic=120531.0

And attached is the FRST document. Just out of curiosity, what magic do you do? Pull it off the whitelist? I don't have the knowledge to mess around with it myself, but I am genuinely curious.

Thanks for your help!
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 29, 2013, 03:24:07 PM
Nope, I just disable all the registry keys for the Avast services so a re-install will be required
I thought MS had pulled that KB

Download the attached fixlist.txt to the same USB as FRST
Run Frst as before and press fix
On completion try a normal reboot
Title: Re: aswRvrt.sys hangs in safe mode
Post by: mcbain on August 29, 2013, 08:56:19 PM
That did the trick. I have uninstalled AVAST, made sure the system was updated, and then reinstalled AVAST. A couple of trial boots and she still works.

You are indeed a miracle worker.

Thanks again!
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 29, 2013, 09:05:27 PM
My pleasure, keep safe
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 29, 2013, 09:35:36 PM
I have similar issue (can't access safe modes or system recovery and hangs on aswRvrt.sys) and wanted to already come prepared with first log and all... except that I can't even make the first log. When I run the booting USB, it hangs on "Searching for Windows installations". I'm about to cry lol  :(
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 29, 2013, 10:00:58 PM
Searching for windows installations does not sound good, what version of windows is this
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 29, 2013, 10:06:40 PM
Searching for windows installations does not sound good, what version of windows is this
Windows 7 64. I can get to "Select input language" screen, then in next screen see that it shows Windows 7 (yet 0 MB) and then it starts "Searching for Windows installation". :/
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 29, 2013, 10:19:27 PM
There may be a problem with the boot config or MFT

Download Peazip (http://peazip.googlecode.com/files/peazip-4.7.3.WINDOWS.exe) to the desktop 
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly 
 
(https://dl.dropbox.com/u/73555776/peazip.jpg)
 
Download the following files to the desktop .. Right click the links and select save as...then select desktop 
 
Rufus (http://rufus.akeo.ie/downloads/rufus_v1.3.2.exe)
 
OTLPE_standard (http://oldtimer.geekstogo.com/OTLPEStd.exe)
 
Right click OTLPE on your desktop and select  ..Open as archive 
 
(https://dl.dropbox.com/u/73555776/Unzup%20archive.png)
 
 
Select OTLPE standard 
 
(https://dl.dropbox.com/u/73555776/select%20archive.PNG)
 
Click Extract, ensure that desktop is selected 
 
(https://dl.dropbox.com/u/73555776/extract%20archive.PNG)
 
Insert the USB stick Then run Rufus
 (https://dl.dropbox.com/u/73555776/rufus.JPG)
Select the ISO file on the desktop via the ISO icon.

Press Start Burn
(https://dl.dropbox.com/u/73555776/RufusISO.JPG)

Once the USB has burnt then

(http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FRST2.gif)
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 29, 2013, 11:18:19 PM
Followed the instructions very closely, the USB got created without any problems but it just doesn't seem to load what's on it. I definitely set up booting in Bios correctly since I already booted from USB today (in attempt to make log like I said earlier), but doesn't work on this newly created USB :( It tries to load windows even though USB with Reatogo is on Priority to load :(

Managed to get Reatogo to run after I just burnt a good old CD instead of USB. However, got blue error screen during loading Reatogo (after XP screen) that said there there's been a problem detected, to check for viruses and harddrive etc + error: STOP: 0x0000007B (0xF78DA528, 0xC0000034, 0x0000000, 0x00000000)

Got through error screen after changing SATA mode to IDE in Bios. Tried running FRST but it says "FRST.exe is not a valid win32 application". One problem after another :( Tried opening up OTLPE but when it asks me to select Windows folder, the Local Disc icon expands to nothing, as if there wasn't anything on Local Disc :/

EDIT#2873632: (sorry for being annoying :( ) I also tried just wiping everything clean and restoring to factory settings however my ACER eRecovery was getting stuck at very first "Please wait" screen and goodle fu said "your HDD is dead". Which made sense with the empty Local Disc when trying to open OTLPE. But then I tried eRecovery again but with IDE mode for SATA instead, and it atually went through to another screen (in eRecovery). So my HDD is not dead? Really scared to do anything :(
Title: Re: aswRvrt.sys hangs in safe mode
Post by: mchain on August 30, 2013, 03:33:53 AM
hi PetW,

essexboy will get back to you as soon as he can, so please be patient.  At least you seem to have a working hard drive for now.
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 30, 2013, 04:39:48 AM
hi PetW,

essexboy will get back to you as soon as he can, so please be patient.  At least you seem to have a working hard drive for now.
Ahh sorry, didn't wanna rush anyone, was more of brainstorming to myself lol. Since I was able to get the laptop at least somehow functional, I'm attatching FRST log (as following in steps in post #4 here (http://forum.avast.com/index.php?topic=120531.0))

Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 30, 2013, 02:03:17 PM
OK we will try this first

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
On completion reboot to normal windows

Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 30, 2013, 02:47:32 PM
OK we will try this first

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
On completion reboot to normal windows
Did as instructed but got the same BSOD when trying to get to normal Windows. Should I try Safe Modes?
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 30, 2013, 03:08:18 PM
Yes try safe mode.  What did you do prior to the non booting ?  Windows updates ?
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 30, 2013, 03:37:41 PM
Yes try safe mode.  What did you do prior to the non booting ?  Windows updates ?
Safe modes didn't work (though they get stuck at classpnp.sys now). I don't think I had any Windows Updates since I specifically turned off auto updates few weeks ago. Was sitting on internet, youtube, streaming tv shows. Turned off normally, after getting back from work the next day the laptop wan't starting. Could just do reset to factory settings since I can access it now, have my files backed
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on August 30, 2013, 04:42:35 PM
Using OTLPE to back up the files and then resetting the system would probably be the best bet now
Title: Re: aswRvrt.sys hangs in safe mode
Post by: PetW on August 30, 2013, 04:44:47 PM
Using OTLPE to back up the files and then resetting the system would probably be the best bet now
Doing it now. Thank you so much for all help and patience with me. Gonna try to get the hard drive check anyway, maybe it really has some defects and just temorprarily got revived :/
Title: Re: aswRvrt.sys hangs in safe mode
Post by: vavandeja on February 25, 2014, 02:29:12 PM
hello essexboy,

I have the same problem as the other people in this thread.
could you help me out? (i know it has been a long time since this thread has started but you would realy help me out here!)
the FRST document is attached, i'm running windows 7 x86

thanks in advance!
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on February 25, 2014, 03:32:14 PM
Lets try the easy way first

Download the attached fixlist.txt to the same location as FRST
Run FRST and press FIX
On completion try a normal boot
Title: Re: aswRvrt.sys hangs in safe mode
Post by: vavandeja on February 25, 2014, 05:01:38 PM
thanks for the quick update, but I chose to just re-install the whole thing, there wasn't that much data to begin with,

sorry for the work you did...
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on February 25, 2014, 05:25:58 PM
Not a problem :)
Title: Re: aswRvrt.sys hangs in safe mode
Post by: zafeiros on May 05, 2014, 09:03:16 AM
I have the same problem since this morning. My PC worked fine a couple of days ago. This morning I opened it, or should I say "tried to open it" and it hangs with every attempt I tried to make!!! In safe mode, it hangs in aswRVRT.sys file. Any tips for me? I am in the proccess of running the FRST to creat the log file and post it here. I will as soon as I make one! Oh, Avast is installed on my PC if that rings any bells!!
PS! I have a M3A Asus M/B with an active RAID array (2X250GB) on it, sadly, and it doesn't seem to work as intended! The minute after I inserted a win7 CD, the RAID array mailfunctioned...cant seem to make it work anymore...
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on May 05, 2014, 11:54:16 AM
That sounds like a raid driver error or a hard drive problem
Title: Re: aswRvrt.sys hangs in safe mode
Post by: zafeiros on May 07, 2014, 12:53:56 PM
Maybe so, but in safe mode it stops in that specific file (aswRvrt.sys) every time! Anyway, I have to say that I reseted the bios (hardware reset, battery off and back on again) and it seems that for now it is ok, but just to be sure, I uninstalled the avast from this computer! Will post if any other incident happens within the next few days!
Title: Re: aswRvrt.sys hangs in safe mode
Post by: essexboy on May 07, 2014, 03:04:22 PM
Bear in mind that the system freezes on the file after the one displayed on the screen