Windows Not Genuine Virus

[essexboy]

If you attach the logs then as soon as I have downloaded them you may remove them from your post.  Although the data in the logs is just your computer name and I am sure that there are a lot of people with similar names 

[dwgesq]

Sorry -- I have been distracted by some other issues.  I will attach the files tomorrow approximately 8-10 pm UK time.  Thanks!

[essexboy]

No probs 

[dwgesq]

Essexboy -- so sorry for the delay.  I meant to do this a few days ago.  I'm still interested in your thoughts on this, but I do note the initial issue has not reoccurred.  I've gone ahead and attached the logs.  Let me know when you've looked at them and I will delete them.  Thanks!

[essexboy]

Nothing apparent on the logs at all - looks quite clean

I have done some rummaging around and this can sometimes happen for no apparent reason and then promptly fix itself.

Any other problems ?

[dwgesq]

No, nothing else seems to be wrong.  Like I said, this problem isn't even showing up anymore -- it did it once and went away.  I appreciate your looking at this, and your patience with my delays.  Thank you very much!

[essexboy]

No problem - I was glad to assist

[REDACTED]

I am having the same issue and try to install Microsoft Office and will not let me - I am trying to run the Avast scan but keeps stopping at the users\Debi\appdata\local\google\chrome\user data\default.odli\extension - stops and goes no further

[REDACTED]

sorry forgot to include my anti-malware scan
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/2/2014
Scan Time: 1:43:00 PM
Logfile: anti-malware scan.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.10.02.07
Rootkit Database: v2014.09.19.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Debi

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363493
Time Elapsed: 31 min, 13 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[Pondus]

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