redirect/browser hijack

[monkeybones]

hello, all. 

i would appreciate some help getting rid of a particularly nasty bug.  i'm trying to avoid a wipe.  please let me know what you would like me to install and which reports you'd like to get the ball rolling. 

thank you in advance

[Gargamel360]

Follow this guide>>http://forum.avast.com/index.php?topic=53253.msg451454#msg451454 , then post the resulting logs in this topic as attachments.

[monkeybones]

malwarebytes logs attached

[monkeybones]

the captcha is no longer showing up when i try to reply from the infected computer which means i cannot post a reply.  when it's resolved i will post the otl logs.

[monkeybones]

trying to post from another computer.  please let me know if it works for you.

[monkeybones]

the little bugger that sent me in search of help is MBR:\\.\PHYSICALDRIVE0

i'm hoping i can find a work around that won't require a wipe. 
the problem is on my sister's computer.
she is using vista.
we do not have boot discs

[monkeybones]

last log

[essexboy]

Here you go this should fix it

Re-Run aswMBR

Click Scan

On completion of the scanClick the   Fix  Button




Save the log as before and post in your next reply

[monkeybones]

this crashed the computer.  it will not stay on now, even in safemode.  windows starts the repair process but it shuts off the middle and the whole things starts over again. 

[essexboy]

OK lets retrace our steps and try again

From the safe mode menu select a restore point when you reboot run aswMBR please for a scan

[monkeybones]

i can't.  the computer won't start, even in safemode. 

it tried running the system disc check but failed.

session details
______________________

system disk = \device\harddisk0
windows directory = C:\windows
autochk run = 0
number of root causes = 1

every test completed succesfully error code 0x0

root cause found:
____________

unspecified changes to system configuration might have caused the problem. 






that is the last thing i got from the computer.  when it tries to restart, it blue screens.  if it makes i past blue screen, it will turn off a few seconds after booting, even in safe mode.  most times it will not make it to the safe mode screen at all.

[monkeybones]

test

[essexboy]

Are you back in now ?

Do you have the windows CD so the we can access the deeper repairs

If you are in could you run a fresh OTL scan for me please

[monkeybones]

she doesn't have a cd, no.


i can get in for a moment at a time.  i set things up bit by bit so i could scan, then save, then email the scan to myself on successive tries.  i may be able to keep it open longer- it's being finicky.  i am responding from my personal computer atm. 

i will attempt the otl scan as soon as i get home from work this evening. 
thanks for responding.

[essexboy]

As soon as i can get to my computer I will post a link for you to burn a recovery console disc