Author Topic: Avast Home will not install in Vista (Read 6883 times)

dahopkins · « **on:** October 01, 2009, 04:32:05 AM »

When I attempt to do a new install of Avast Home on my girlfriend's laptop, I get the following error log:
_________________________________________________________________________________________________
30.09.2009 21:10:28 general: Started: 30.09.2009, 21:10:28
30.09.2009 21:10:28 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
30.09.2009 21:10:28 system: Memory: 38% load. Phys:1901328/2097151K free, Page:4194303/4194303K free, Virt:2037412/2097024K free
30.09.2009 21:10:28 system: Computer WinName: DANITA-PC
30.09.2009 21:10:28 system: Windows Net User: Danita-PC\Danita
30.09.2009 21:10:28 general: Old version: ffffffff (-1)
30.09.2009 21:10:28 system: Using temp: C:\Users\Danita\AppData\Local\Temp\_av_inet.tm~a04920 (57573M free)
30.09.2009 21:10:28 internet: SYNCER: Type: use IE settings
30.09.2009 21:10:28 internet: SYNCER: Auth: another authentication, use WinInet
30.09.2009 21:10:28 general: Install check: Program folder does NOT exist in registry
30.09.2009 21:10:28 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
30.09.2009 21:10:30 general: progress thread start
30.09.2009 21:10:31 general: Destination: C:\Users\Danita\AppData\Local\Temp\_av_inet.tm~a04920
30.09.2009 21:10:31 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
30.09.2009 21:10:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.09.2009 21:10:31 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
30.09.2009 21:10:31 general: Stats www.avast.com, server response: 536870916
30.09.2009 21:10:31 general: POST result: 0x20000004, server response:
______________________________________________________________________________________________
What do I need to get this to install?

Tarq57 · « **Reply #1 on:** October 01, 2009, 05:22:57 AM »

I don't know why, but as a workaround you could try downloading the full installer file (Look for the second download button below "free registration"-36.99Mb) from here and then see how it goes.

Was there another AV active on the system?
Any symptoms of malware? Some malware is capable of blocking access to the server.

Vladimyr · « **Reply #2 on:** October 01, 2009, 05:32:18 AM »

Too quick Tarq57

Are you trying to install/run from the CNET link/website?

Download installer from here first, then run from completed download.

dahopkins · « **Reply #3 on:** October 01, 2009, 08:40:25 PM »

Well, it installed, but now will not update. Error log as follows (Part 1):
_____________________________________________________________________________________________
01.10.2009 13:19:33 general: Started: 01.10.2009, 13:19:33
01.10.2009 13:19:33 general: Running setup_av_pro-54c (1356)
01.10.2009 13:19:33 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
01.10.2009 13:19:33 system: Memory: 36% load. Phys:1963396/2097151K free, Page:4194303/4194303K free, Virt:2025720/2097024K free
01.10.2009 13:19:33 system: Computer WinName: DANITA-PC
01.10.2009 13:19:33 system: Windows Net User: Danita-PC\Danita
01.10.2009 13:19:33 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
01.10.2009 13:19:33 general: DldSrc set to inet
01.10.2009 13:19:33 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.10.2009 13:19:33 general: Old version: 54c (1356)
01.10.2009 13:19:33 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
01.10.2009 13:19:33 system: Using temp: C:\Users\Danita\AppData\Local\Temp\_av_proI.tm~a04340 (55161M free)
01.10.2009 13:19:33 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.10.2009 13:19:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1356;p)
01.10.2009 13:19:33 system: Computer DnsName: Danita-PC
01.10.2009 13:19:33 system: Computer Ip Addr: 166.214.94.236
01.10.2009 13:19:33 system: Installed in: C:\Program Files\Alwil Software\Avast4 (55161M free)
01.10.2009 13:19:33 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:33 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:34 package: Part prg_av_pro-54c is installed
01.10.2009 13:19:34 package: Part vps-9092400 is installed
01.10.2009 13:19:34 package: Part news-51 is installed
01.10.2009 13:19:34 package: Part setup_av_pro-54c is installed
01.10.2009 13:19:34 package: Part jrog-1a1 is installed
01.10.2009 13:19:34 general: Old version: 54c (1356)
01.10.2009 13:19:34 general: GUID: 503ec462-54bd-4a93-8fe7-b481ade17cfa
01.10.2009 13:19:34 general: Server definition(s) loaded for 'main': 271 (maintenance:0)
01.10.2009 13:19:34 general: SelectCurrent: selected server 'Download630 AVAST Server' from 'main'
01.10.2009 13:19:34 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:34 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:34 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: progress thread start
01.10.2009 13:19:34 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1356;f)
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:36 general: InvalidateCurrent: invalidated server 'Download630 AVAST Server' from 'main'
01.10.2009 13:19:36 general: SelectCurrent: selected server 'Download668 AVAST Server' from 'main'
01.10.2009 13:19:36 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:36 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:36 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:37 general: InvalidateCurrent: invalidated server 'Download668 AVAST Server' from 'main'
01.10.2009 13:19:37 general: SelectCurrent: selected server 'Download746 AVAST Server' from 'main'
01.10.2009 13:19:37 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:37 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:37 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 2
01.10.2009 13:19:40 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:40 general: InvalidateCurrent: invalidated server 'Download746 AVAST Server' from 'main'
01.10.2009 13:19:40 general: SelectCurrent: selected server 'Download678 AVAST Server' from 'main'
01.10.2009 13:19:40 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:40 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:40 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 3
01.10.2009 13:19:43 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:43 general: InvalidateCurrent: invalidated server 'Download678 AVAST Server' from 'main'
01.10.2009 13:19:43 general: SelectCurrent: selected server 'Download749 AVAST Server' from 'main'
01.10.2009 13:19:43 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:43 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:43 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 4
01.10.2009 13:19:45 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:45 general: InvalidateCurrent: invalidated server 'Download749 AVAST Server' from 'main'
01.10.2009 13:19:45 general: SelectCurrent: selected server 'Download798 AVAST Server' from 'main'
01.10.2009 13:19:45 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:45 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:45 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 5
01.10.2009 13:19:48 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:48 general: InvalidateCurrent: invalidated server 'Download798 AVAST Server' from 'main'
01.10.2009 13:19:48 general: SelectCurrent: selected server 'Download636 AVAST Server' from 'main'
01.10.2009 13:19:48 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:48 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:48 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 6
01.10.2009 13:19:52 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:52 general: InvalidateCurrent: invalidated server 'Download636 AVAST Server' from 'main'
01.10.2009 13:19:52 general: SelectCurrent: selected server 'Download653 AVAST Server' from 'main'
01.10.2009 13:19:52 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:52 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:52 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 7
01.10.2009 13:19:54 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD

dahopkins · « **Reply #4 on:** October 01, 2009, 08:41:33 PM »

Part 2:
________________________________________________________________________________________
01.10.2009 13:19:54 general: InvalidateCurrent: invalidated server 'Download653 AVAST Server' from 'main'
01.10.2009 13:19:54 general: SelectCurrent: selected server 'Download778 AVAST Server' from 'main'
01.10.2009 13:19:54 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:54 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:54 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 8
01.10.2009 13:19:57 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:57 general: InvalidateCurrent: invalidated server 'Download778 AVAST Server' from 'main'
01.10.2009 13:19:57 general: SelectCurrent: selected server 'Download706 AVAST Server' from 'main'
01.10.2009 13:19:57 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:57 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:57 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 9
01.10.2009 13:20:01 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:01 general: InvalidateCurrent: invalidated server 'Download706 AVAST Server' from 'main'
01.10.2009 13:20:01 general: SelectCurrent: selected server 'Download656 AVAST Server' from 'main'
01.10.2009 13:20:01 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:01 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:01 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 10
01.10.2009 13:20:03 internet: tried 10 servers to get file 'servers.def.vpu', but failed (0x20000004)
01.10.2009 13:20:03 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\Danita\AppData\Local\Temp\_av_proI.tm~a04340\onefile, servers.def.vpu, error: 0x20000004
01.10.2009 13:20:03 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 general: InvalidateCurrent: invalidated server 'Download656 AVAST Server' from 'main'
01.10.2009 13:20:05 general: SelectCurrent: selected server 'Download707 AVAST Server' from 'main'
01.10.2009 13:20:05 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:05 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:05 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 general: InvalidateCurrent: invalidated server 'Download707 AVAST Server' from 'main'
01.10.2009 13:20:05 general: SelectCurrent: selected server 'Download717 AVAST Server' from 'main'
01.10.2009 13:20:05 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:05 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:05 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
01.10.2009 13:20:07 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:07 general: InvalidateCurrent: invalidated server 'Download717 AVAST Server' from 'main'
01.10.2009 13:20:07 general: SelectCurrent: selected server 'Download644 AVAST Server' from 'main'
01.10.2009 13:20:07 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:07 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:07 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
01.10.2009 13:20:11 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:11 general: InvalidateCurrent: invalidated server 'Download644 AVAST Server' from 'main'
01.10.2009 13:20:11 general: SelectCurrent: selected server 'Download923 AVAST Server' from 'main'
01.10.2009 13:20:11 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:11 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:11 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
01.10.2009 13:20:13 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:13 general: InvalidateCurrent: invalidated server 'Download923 AVAST Server' from 'main'
01.10.2009 13:20:13 general: SelectCurrent: selected server 'Download515 AVAST Server' from 'main'
01.10.2009 13:20:13 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:13 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:13 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
01.10.2009 13:20:16 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:16 general: InvalidateCurrent: invalidated server 'Download515 AVAST Server' from 'main'
01.10.2009 13:20:16 general: SelectCurrent: selected server 'Download519 AVAST Server' from 'main'
01.10.2009 13:20:16 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:16 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:16 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
01.10.2009 13:20:20 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:20 general: InvalidateCurrent: invalidated server 'Download519 AVAST Server' from 'main'
01.10.2009 13:20:20 general: SelectCurrent: selected server 'Download969 AVAST Server' from 'main'
01.10.2009 13:20:20 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:20 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:20 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
01.10.2009 13:20:22 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:22 general: InvalidateCurrent: invalidated server 'Download969 AVAST Server' from 'main'
01.10.2009 13:20:22 general: SelectCurrent: selected server 'Download617 AVAST Server' from 'main'
01.10.2009 13:20:22 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:22 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:22 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
01.10.2009 13:20:24 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:24 general: InvalidateCurrent: invalidated server 'Download617 AVAST Server' from 'main'
01.10.2009 13:20:24 general: SelectCurrent: selected server 'Download711 AVAST Server' from 'main'
01.10.2009 13:20:24 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:24 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:24 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
01.10.2009 13:20:26 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:26 general: InvalidateCurrent: invalidated server 'Download711 AVAST Server' from 'main'
01.10.2009 13:20:26 general: SelectCurrent: selected server 'Download635 AVAST Server' from 'main'
01.10.2009 13:20:26 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:26 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:26 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
01.10.2009 13:20:28 internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
01.10.2009 13:20:28 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\Danita\AppData\Local\Temp\_av_proI.tm~a04340\onefile, servers.def, error: 0x20000004
01.10.2009 13:20:28 package: Tried to download servers.def but failed with error 0x20000004.
01.10.2009 13:20:28 package: LoadAllDefs failed 0x20000004
01.10.2009 13:20:29 general: Err:Cannot connect to a711sl.avast.com (67.228.112.199:80)

scythe944 · « **Reply #5 on:** October 01, 2009, 08:50:03 PM »

Do you have a firewall installed?

dahopkins · « **Reply #6 on:** October 01, 2009, 11:50:48 PM »

The computer had Symantec AV installed, which I uninstalled, and is running Vista firewall. Some additional information: after installing Avast, I cannot access the internet with Web Shield running, but when that service is shut down (not paused) I can access the internet. The computer is running IE8. Even with the Web Shield service shut down Avast is not able to connect to the server for updates.

Hermite15 · « **Reply #7 on:** October 01, 2009, 11:52:57 PM »

may be a good idea next time would be to attach the log instead of pasting it directly in your post

YoKenny · « **Reply #8 on:** October 01, 2009, 11:55:20 PM »

You need to select the correct Norton removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Getting rid of Norton is like removing a very stubborn virus.

Ignore Logos.

Author Topic: Avast Home will not install in Vista (Read 6883 times)

dahopkins

Avast Home will not install in Vista

Tarq57

Re: Avast Home will not install in Vista

Vladimyr

Re: Avast Home will not install in Vista

dahopkins

Re: Avast Home will not install in Vista

dahopkins

Re: Avast Home will not install in Vista

scythe944

Re: Avast Home will not install in Vista

dahopkins

Re: Avast Home will not install in Vista

Hermite15

Re: Avast Home will not install in Vista

YoKenny

Re: Avast Home will not install in Vista