Avast WEBforum

Other => Viruses and worms => Topic started by: coldblade101j on September 09, 2012, 10:50:43 PM

Title: rootkit: unknown file -
Post by: coldblade101j on September 09, 2012, 10:50:43 PM

i scanned my laptop with my free avg scanner and it said it was a rootkit. i dont know how to delete it i tried looking for it but i couldnt find it. in the computer scan results it said

 ;"<unknown>";"Service function NtAlpcConnectPort hook -> 0x88527138";"Object is hidden"

can someone plz help me

Title: Re: rootkit: unknown file -
Post by: schmidthouse on September 09, 2012, 10:54:25 PM

Hi:

Let’s ask Essexboy, our Malware Expert to have a look inside.   ;)

See the guide here  http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)   
Please follow this guide and attach (not copy and paste ) the requested logs :)

AdwCleaner
Malwarebytes
OTL
aswMBR

Title: Re: rootkit: unknown file -
Post by: coldblade101j on September 10, 2012, 03:37:37 AM

here are the logs for otl mbam and asw

Title: Re: rootkit: unknown file -
Post by: schmidthouse on September 10, 2012, 03:47:34 AM

I have notified our Malware Expert.
Due to Time Zone differences, he may not respond now until tomorrow. ;) :)

Title: Re: rootkit: unknown file -
Post by: essexboy on September 10, 2012, 12:23:49 PM

AVG is probably detecting Norton which is also running on your system

Uninstall Norton from the control panel and then run the Norton removal tool   https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&product=home&pvid=f-home&version=1&lg=en&ct=us

Title: Re: rootkit: unknown file -
Post by: coldblade101j on September 10, 2012, 11:32:54 PM

thank you so much i am very grateful to you for helping me. i thought this was something serious and i paniced. thank you sooooooooo much, ur awesome  man

Title: Re: rootkit: unknown file -
Post by: essexboy on September 10, 2012, 11:56:59 PM

Is all well now ?