Author Topic: After update, cannot start 32-bit programs...  (Read 3099 times)

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jdgonko

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After update, cannot start 32-bit programs...
« on: November 04, 2012, 09:50:56 AM »
On around 10/30/2012, I noticed a new program version was available so I let Avast do what it needed to do as it always did great.  On reboot, Avast would crash and no 32-bit programs would start-up.  I am running XP64 and noticed this 32-bit "problem" because I was able to run the 64-bit version of IE just fine (and I downloaded the full installer file).  The IE 32-bit version could be seen as a process but it wouldn't appear on the desktop.  Nor would anything else like MS Word, Outlook, WinTV, etc.  Also, I could not remove Avast via Add/Remove Programs.  I had to boot into safe mode, remove Avast, and then reboot into regular mode.  Without Avast on the system, everything worked just fine.  So, I reinstalled using the full installer file hoping that my first program update/install was just corrupted somehow but on restart, the same problems.  If Avast no longer supports XP64, I can understand that.  But, with others saying they are having problems too, I'm suspicious.  Thanks in advance for any suggestions (other than move to Vista64, Win7-64, etc).

Offline Asyn

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Re: After update, cannot start 32-bit programs...
« Reply #1 on: November 04, 2012, 09:53:32 AM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

jdgonko

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Re: After update, cannot start 32-bit programs...
« Reply #2 on: November 04, 2012, 11:50:52 AM »
Install package was 7.0.1473.755.  Free version.  OS is WinXP64 with ALL latest patches and SP's.  No other security related software installed.  I did see that a version 7.0.1474.765 is available but I want to know that it will work before I spend time fixing problems if it does not work.  Thanks.

Offline Asyn

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Re: After update, cannot start 32-bit programs...
« Reply #3 on: November 04, 2012, 11:52:49 AM »
I did see that a version 7.0.1474.765 is available but I want to know that it will work before I spend time fixing problems if it does not work.  Thanks.

Yes, version 7.0.1474 will fix your problem.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

jdgonko

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Re: After update, cannot start 32-bit programs...
« Reply #4 on: November 06, 2012, 10:22:46 AM »
Yep!  That did it.  Thanks!  I had never before had Avast konk on me.  The update is working on XP32, XP64, and Vista32 systems.  So far so good.  Thanks and thanks to the Avast team!

Offline Asyn

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Re: After update, cannot start 32-bit programs...
« Reply #5 on: November 06, 2012, 10:24:21 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0