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Author Topic: HELP!... after installing new version, Web Shield won't turn on  (Read 3911 times)

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lee88

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HELP!... after installing new version, Web Shield won't turn on
« on: August 23, 2012, 04:07:09 PM »
After installing the free 7.0.1466 I get alert that Web Shield is turned off and to either click "Fix Now" or "turn on" but NEITHER of these does anything. I went to Web Shields and it says service stopped and "please run the avast service first to activate this shield."    What do I do??
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Andyonline

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Re: HELP!... after installing new version, Web Shield won't turn on
« Reply #1 on: August 23, 2012, 04:31:05 PM »
Looks like the Shield have gone a bit weird at the moment.

Have you tried to repair the install througgh add/remove programs in control panel, or tried a re-install ?
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Offline Lisandro

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Re: HELP!... after installing new version, Web Shield won't turn on
« Reply #2 on: August 23, 2012, 04:46:39 PM »
Any other security program that could be interfering?
Maybe an installation from scratch will help.
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Offline lukas.hasik

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Re: HELP!... after installing new version, Web Shield won't turn on
« Reply #3 on: August 29, 2012, 11:24:08 PM »
@lee88 - could you check if there is a .mdmp file in avast log directory? ProgramData (win7) or Documents and Settings/All Users (winXP)
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