Author Topic: Error Message 0  (Read 2983 times)

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Linzy

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Error Message 0
« on: March 26, 2012, 12:57:56 AM »
Hi. I had to do a restore point on my comp and ever since then it will not work. I did an even further restore point hoping that would helo and it did not. So, I tried uninstalling Avast altogether and re-installing but I keep getting the same error message.

The error message reads: Error reading product data from "C:/Program Files\Alwil Software\Avast5\setup\part-setup_ais-557.vpx" Setup cannot continue.

I press ok in the above message box and another error message pops up: An error 0 (00000000) has occurred. Last performed operation was: spawning

I am using a Toshiba laptop with Windows Vista and I am using the Avast free edition.

Please help.

Linzy
« Last Edit: March 26, 2012, 12:59:41 AM by Linzy »

Offline Pondus

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  • Posts: 37507
  • Not a avast user
Re: Error Message 0
« Reply #1 on: March 26, 2012, 01:11:21 AM »
avast does not like restoring....so it usually end up with removal and reinstall

follow instructions on website, from dropp down menu find your version and run  http://www.avast.com/uninstall-utility

then reboot.....install avast again and reboot


OBS: your toshiba probably came with a preinstalled AV...this must be uninstalled before installing avast
it is also recomended ot run a removal tool to clear any leftover files that may conflict

run and reboot - Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/


Linzy

  • Guest
Re: Error Message 0
« Reply #2 on: March 26, 2012, 01:43:16 AM »
Thank you so much Pondus!!!
It worked great! I really appreciate your help. :)

Linzy