firewall

[shawnm]

on the status screen of avast it says all shields active but when I go to the active protection tab it says firewall is off and when I try to start it it says unable to start in the control panel of my computer it says avast firewall is running what do I do

[DavidR]

Try a simple reboot.

If that doesn't resolve it - try an avast repair:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

[shawnm]

thanks I had to take the battery out because it froze right up at the 95% mark of a full system scan and now it says active ive been having a few other things happen though. 2 times this week I start the computer and put in the password but I dosent load the desktop it just sits at the password screen I had to take out the battery and start in safe mode and use system restore

[DavidR]

System restore can have unforeseen circumstances as it isn't a full backup but a selective one. In the past a system restore has messed with the avast installation, causing problems.

If after a system restore and you are having avast problems, a repair should be the first step, but that frequently fails to resolve system restore issues with avast. If that is the case you should do a clean reinstall of avast.

[shawnm]

ok ill do the repair now sorry im not great with computers

[shawnm]

i did the repair and as soon as it was done a window popped up in the bottom corner saying to find a anti virus program online that it coudnt find one on the computer and the firewall went back to off I rebooted and it back to normal then a few mins later the action center came up with a message asking if I want to turn avast on I clicked yes 3 different times and it says its still off but the avast tab says its on and all shields and the firewall is on but the action centre says its off?

[essexboy]

Disable all shield and then turn them back on

[shawnm]

PRESTO it says it is on in the control panel now thanks a lot. one last question when I do a boot scan it come up with some kinda travel log error about internet explorer and after its done in the scan report it says some files couldn't be scanned I click on it and it says the file is windows mediaplayer core and in the status it says error: data erroe (cyclic redundancy check) (23) what is it talking about