Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: Graphics on August 21, 2008, 05:51:23 PM

Title: Setup Selfextract error
Post by: Graphics on August 21, 2008, 05:51:23 PM: I downloaded the Bart_full.exe file to my computer, but when I attempt to run it I receive the following error.

"An error 1006 (000003EE) has occured.
Last performed operation was:
Opening the self-extract archive

Try to downlad setup file again.
If you use Internet Explorer, clear it's cache before downlaoding:"

I cleared the cache, downloaded again, same thing.
Three downloads with the same result.

I am running Windows XP, SP3. ???
Title: Re: Setup Selfextract error
Post by: Lisandro on August 21, 2008, 07:40:36 PM: Are you saving the file to disk?
Do you use any other antivirus besides avast?
Is your computer clean?
Title: Re: Setup Selfextract error
Post by: Graphics on August 21, 2008, 07:53:03 PM: > Are you saving the file to disk?

Yes

> Do you use any other antivirus besides avast?

Yes. This computer is running Sophos, as are all networked computers in the building.

> Is your computer clean?

Yes.
Title: Re: Setup Selfextract error
Post by: Lisandro on August 21, 2008, 08:05:59 PM: Strange...
Please, post the last 200-250 lines of avast log (Setup.log) in the setup folder.
Title: Re: Setup Selfextract error
Post by: Graphics on August 21, 2008, 08:28:43 PM: Quote from: Tech on August 21, 2008, 08:05:59 PM
Strange...
Please, post the last 200-250 lines of avast log (Setup.log) in the setup folder.

???

There is no setup folder. The search function did not find a file named Setup.log.

Curiously, I had another engineer here download the file and he claims it installed without a problem on his computer. I will have to check into that.
Title: Re: Setup Selfextract error
Post by: Graphics on August 21, 2008, 08:48:37 PM: Wonder of wonders, now it works. Rather than saving it to my hard drive, I simply ran it from the download. :P

No way of knowing what was going on. Thanks for your prompt attention to this! :D
Title: Re: Setup Selfextract error
Post by: Lisandro on August 21, 2008, 09:06:02 PM: <BART>\Setup folder should exist in a correct installation...

Quote from: Graphics on August 21, 2008, 08:48:37 PM
Wonder of wonders, now it works. Rather than saving it to my hard drive, I simply ran it from the download. :P

No way of knowing what was going on. Thanks for your prompt attention to this! :D
Strange again... Where were you saving the file at the first time?
Title: Re: Setup Selfextract error
Post by: Graphics on August 28, 2008, 03:45:18 PM: Quote from: Tech on August 21, 2008, 09:06:02 PM

Strange again... Where were you saving the file at the first time?

On the desktop. I usually download any sort of setup file there so I can quickly either delete it or move it to the folder it created.
Title: Re: Setup Selfextract error
Post by: Lisandro on August 28, 2008, 07:41:11 PM: Quote from: Graphics on August 28, 2008, 03:45:18 PM
On the desktop.
Weird... but think that now you could have finally have it working, haven't you?
Title: Re: Setup Selfextract error
Post by: Graphics on November 20, 2008, 02:50:37 PM: Quote from: Tech on August 28, 2008, 07:41:11 PM
Quote from: Graphics on August 28, 2008, 03:45:18 PM
On the desktop.
Weird... but think that now you could have finally have it working, haven't you?

Sorry for the delayed response. Yes, it works fine now. Weird, but often weird is the norm in this business.