@bemore
Hello and wellcome to avast
- I will be working on your Malware issues this may or may not solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine.
- If you don't know or understand something, please don't hesitate to ask.
- Please refrain from making any further changes to your computer (Install/Uninstall programs, delete files, edit the registry, etc...)
- Please DO NOT run any other tools or scans whilst I am helping you.
- It is important that you reply to this thread. Do not start a new topic.
- Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
- Absence of symptoms does not mean that everything is clear.
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Step#1 > Temporarily disable your
AntiVirus program.
If you are unsure how to do this please read this or this Instruction.How to disable avast:- Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
- In the window that opens on the top right corner, click Settings.
- In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
- Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
- In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note:
Do not forget to turn on this option after the cleaning.---------------------------------------
- Please download BlitzBlank by emsisoft and save it to your desktop.
- Open Blitzblank.exe by double click on it.
- Click OK at the warning (and take note of it, this is a VERY powerful tool!).
- Click the Script tab and copy/paste the following text there:
DeleteFile:
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
DeleteFolder:
C:\Windows\Installer\{bdc005d0-f555-d1b7-013d-2b7a80f45ca2}
C:\Users\Bobby\AppData\Local\{bdc005d0-f555-d1b7-013d-2b7a80f45ca2}
CopyFile:
C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6000.16386_none_294799ef88bb616c\services.exe C:\Windows\SysNative\services.exe
- Click Execute Now. Your computer will need to reboot in order to replace the files.
- When done, post me the report created by Blitzblank. you can find it at the root of the drive C:\
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Step#2 > Download
ComboFix from here and save it to your
Desktop.
If you are unsure how ComboFix works please read this guide carefully.note: ComboFix must be downloaded to your Desktop.> As before, temporarily disable your
AntiVirus program.
> Run
ComboFix. Click on
I Agree!ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.
> When the tool is finished, it will produce a log report for you. (typical location: C:\
ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.
