Author Topic: BLUE SCREEN OF DEATH  (Read 7472 times)

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noracharles

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BLUE SCREEN OF DEATH
« on: April 03, 2011, 08:41:00 PM »
Ever since we loaded Avast 6 on both a Windows Vista and Windows XP, we have been getting a Blue Screen of Death.

Frequently, but not always, the 'dump' file on XP points to an Avast driver.

Are we the only ones with this problem/

brenda556

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Re: BLUE SCREEN OF DEATH
« Reply #1 on: April 03, 2011, 08:43:43 PM »
try to check disk.   
« Last Edit: April 03, 2011, 08:50:28 PM by brenda556 »

Offline Lisandro

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Re: BLUE SCREEN OF DEATH
« Reply #2 on: April 03, 2011, 08:45:20 PM »
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip), rename it with an unique name, them and add some information about the BSOD and the link for this thread.  ;)
Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/
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Hermite15

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Re: BLUE SCREEN OF DEATH
« Reply #3 on: April 03, 2011, 08:46:08 PM »
upload your dump file to ftp://ftp.avast.com/incoming/, that's all I can suggest. Compress and password it before uploading. Send the password a link to this thread + the name of your archive to an Avast admin, Vlk for instance, you'll find his email address on his profile page or under his avatar.

noracharles

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Re: BLUE SCREEN OF DEATH
« Reply #4 on: April 03, 2011, 10:27:27 PM »
Files uploaded.  Computer crashed during the first upload so I uploaded the 2nd dmp file as well. That one didn't seem to relate to Avast but I'm not a computer jock so I don't know for sure.

No password.

Please ask someone at Avast to access these files and get back to this board of they diagnose a problem, either with Avast or with my computer.

Thank you. 

NC

Offline Lisandro

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Re: BLUE SCREEN OF DEATH
« Reply #5 on: April 03, 2011, 10:50:53 PM »
Files uploaded.
Which were the file names?, please.
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noracharles

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Re: BLUE SCREEN OF DEATH
« Reply #6 on: April 03, 2011, 11:13:38 PM »
BSDpost1.dmp; BSDpost2.dmp.

Not creative but unique!

NC

Offline hectic-mmv

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Re: BLUE SCREEN OF DEATH
« Reply #7 on: April 04, 2011, 02:10:31 PM »
Hi,

please what avast! 6 version are you using - 6.0.1000 or 6.0.1044?


noracharles

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Re: BLUE SCREEN OF DEATH
« Reply #8 on: April 04, 2011, 02:18:22 PM »
6.0.1044.  But we had the same problem with the 6.0 version which is why we tried the beta upgrade.  The *.dmp files I sent were 1044.  The computer no longer has the earlier files.  Note that this is windows xp but the same problem exists on a vista machine at another location.

Offline Asyn

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Re: BLUE SCREEN OF DEATH
« Reply #9 on: April 04, 2011, 02:19:24 PM »
Other security related programs..??
« Last Edit: April 04, 2011, 02:21:22 PM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

InMyLife

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Re: BLUE SCREEN OF DEATH
« Reply #10 on: April 04, 2011, 02:52:44 PM »
Check my topic about this problem, maybe it helps: http://forum.avast.com/index.php?topic=75435.0

Offline Asyn

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Re: BLUE SCREEN OF DEATH
« Reply #11 on: April 04, 2011, 02:58:31 PM »
Check my topic about this problem, maybe it helps: http://forum.avast.com/index.php?topic=75435.0

See: Reply #2
Thanks,
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

InMyLife

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Re: BLUE SCREEN OF DEATH
« Reply #12 on: April 04, 2011, 03:02:36 PM »
Check my topic about this problem, maybe it helps: http://forum.avast.com/index.php?topic=75435.0

See: Reply #2
Thanks,
asyn


What do you mean by this? As explained in the topic linked my problem is solved.
« Last Edit: April 04, 2011, 03:04:07 PM by InMyLife »

Offline Asyn

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Re: BLUE SCREEN OF DEATH
« Reply #13 on: April 04, 2011, 03:07:55 PM »
What do you mean by this? As explained in the topic linked my problem is solved.

Well, this was just in case you would really like to solve your problem. :P
Good luck with your new AV.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

InMyLife

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Re: BLUE SCREEN OF DEATH
« Reply #14 on: April 04, 2011, 03:35:57 PM »
What do you mean by this? As explained in the topic linked my problem is solved.

Well, this was just in case you would really like to solve your problem. :P
Good luck with your new AV.


What problem? Try to read the thread before you talk about it, because the thread clearly explaines how it is solved!
What you are saying is just plain stupid, there won't be any interesting in that file because I reinstalled windows 7.
The only way something usefull would come out is by having me reinstall avast and make it BSOD again which I won't do ;).
« Last Edit: April 04, 2011, 03:39:09 PM by InMyLife »