FAQ for avast! Mobile Security

[SafeSurf]

It's possible you still have remnants of Mc Affee in there.  Did you use their uninstaller tool or something else to remove it?

[bluephoenix]

Can't remember. I think I pressed uninstall from manage applications. How do I find out if I have mc affee remains?

btw these captcha are very annoying... they are illegible!

[DavidR]

The captchas are an anti-spam measure for new members, they are short lived and I believe you have got past that hurdle. Unfortunately captchas are meant to be hard enough to combat spambots.

[SafeSurf]

To check for remnants, try the following:

https://community.mcafee.com/thread/11685?tstart=0 - Mc Affee Mobile Forum – how to uninstall

http://www.androidzoom.com/android_applications/productivity/mcafee-mobile-security-trial_bbbwi.html - tells you that you require a PIN to uninstall
https://play.google.com/store/apps/details?id=com.wsandroid.suite&hl=en - tells you that you require a PIN to uninstall

What is my username and PIN?
If you use Mc Afee Mobile Security on your mobile phone, your user name is your phone number. Remember to include your country code.

If you use Mc Afee Mobile Security on your tablet, your user name is your email address. Your PIN for the McAfee Mobile Security application and for the Mc Afee Mobile Security website is the 6-digit number you entered when you first activated Mc Afee Mobile Security.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101143 - What to do if you encounter problems uninstalling

It sounds like you've already done: Settings > Applications >Manage Applications or Running Services to see if it's still there, but you may want to double check.  If you do find it there, go through the uninstall and then reboot (pull the battery out for a minute as well, then reinsert and boot up).

If you still are having a problem, let me know and I will ask an Avast Moderator to assist.  Thank you.

[Filip Havlicek]

Hi,

you can download the app from other 3rd party markets like http://apps.opera.com/en_us/avast_mobile_security.html .

Filip

[Filip Havlicek]

Hi,

I get an .apk file download when I click on the link you posted.

Filip

[Asyn]

Hi,

I get an .apk file download when I click on the link you posted.

Filip

Me too.

[DavidR]

Hi,

I get an .apk file download when I click on the link you posted.

Filip

Me too.

Same here, using firefox 12.0, opens my download window and downloads correctly.

[renanrbm]

I downloaded and installed avast mobile security and I have one stupid question:

If my mobile phone get stolen how and where I can active remotely the Theft system of Avast ? I didnt do any kind of registering and the login of the forum is different of the mobile login so how I can activate the features of Avast?

Thanks in Advance.

[Filip Havlicek]

Hi,

you don't activate it remotely, you have to activate it on the device (set up Anti-Theft through the app dashboard). After setting up you can control the app via SMS. Internet control is coming, but you will have to activate it on the device anyway.

Filip

[broker90]

hello,I have down load avast mobile total security antivirus which provide security to our mobile phone.
Thanks.

[Lisandro]

hello,I have down load avast mobile total security antivirus which provide security to our mobile phone.

Thank you

[sm1ly]

guys, help please.
avast mobile security blocks himself.

[Lisandro]

I wish I could help... But I do not read a word there

[Filip Havlicek]

Hi,

there is something wrong with your AMS installations. Try clearing AMS data in your device Settings and run AMS again.

Filip

By the way, I don't get why people always say "avast! blocks itself" when the message says "Invalid context during scan" or some other error and the result is yellow. It clearly doesn't say it found malware in itself.