Author Topic: HELP ME PLEASE  (Read 1647 times)

0 Members and 1 Guest are viewing this topic.

CarlaC

  • Guest
HELP ME PLEASE
« on: July 04, 2013, 09:38:13 PM »
 :-[
Hi

I need some help a while back my computer did some funny things and i ended up having to do a system restore and since then my avast didnt work again. I did try to ensert my license file again and I got this message "Unable to insert the license file. The system cannot find the file specified" I then had the licens resend to me from avast and tried it but I got the same message.
I also tried tech support but when i try to submit a ticket i get a error screen as if i lost signal or connection.  Please help me as I dont know what to do.  Thank you C

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: HELP ME PLEASE
« Reply #1 on: July 04, 2013, 10:25:49 PM »
System Restore can have an adverse impact on avast, you need to disable the avast self-defence module before using system restore. It looks like you now have a corrupt installation.

Since you have done it the best option is to do clean reinstall of avast:
Download the latest version of avast, 8.0.1489 (see below as you don't say which version you are using) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for all versions).
  • 1. Now uninstall avast! - using add remove programs, if you can't do that (as appears to be the case) start from the next step, reboot.
  • 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for 7.x if previously installed and then for 8.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.


Direct download locations:
Free AV: - http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
Pro AV:  - http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
AIS:     - http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Premier: - http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security