Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kade46 on September 06, 2010, 06:50:22 PM

Title: Avast Internet Security Suite - License File
Post by: kade46 on September 06, 2010, 06:50:22 PM

Computer restarted before I could download the license file. I have requested that the license key be sent to me via email several times, but I'm not getting any emails. And yes, I checked the junk mail folder. How can I get that license file/key?

Title: Re: Avast Internet Security Suite - License File
Post by: DavidR on September 06, 2010, 07:29:34 PM

Presumably you purchased via the avast web site and Digital River (Element5) payment processing ?

If so try -  License enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html? (https://secure.element5.com/esales/impressum.html?).

You say you have requested the licence be resent, where did you do this ?

Title: Re: Avast Internet Security Suite - License File
Post by: kade46 on September 06, 2010, 10:12:50 PM

I requested the license key directly from Avast's website.  Yes, the software was purchased through Avast's site, and the credit card transaction shows DRI. Wouldn't the license key come from Avast, not DRI?

Title: Re: Avast Internet Security Suite - License File
Post by: kade46 on September 06, 2010, 10:47:11 PM

Fixed. I went through DRI's website and was able to get the key.  Thanks.

Title: Re: Avast Internet Security Suite - License File
Post by: DavidR on September 06, 2010, 11:43:48 PM

No problem, glad I could help.

Welcome to the forums.