Author Topic: A program not working after Avast software update  (Read 3159 times)

0 Members and 1 Guest are viewing this topic.

FM2RC

  • Guest
A program not working after Avast software update
« on: November 06, 2013, 12:35:50 PM »
On Monday night i did the latest Avast update, scanned my computer. The next day i was at work and found that a program that i need for work now wont open. the start up logo for this program will come up then disappear a few seconds later. i ended up doing a system restore, my program worked again. after i reactivated Avast tonight as it lost the subscription details in the restore, the program now doesn't work again. i am a TAFE teacher and the program i need to work is called LOCO it's a assessment writing tool that allows me to simply write assessments to upload to a moodle site.

i don't know how to start investigating a resolution to this problem. any advice please


Paul

FM2RC

  • Guest
Re: A program not working after Avast software update
« Reply #1 on: November 06, 2013, 11:33:49 PM »
Just to add i just had another play with the computer and tried to install the LOCO program stand alone didn't help.

as well now internet explorer wont open either (needed for some DET website apps).

frustrating.

can anyone help please

Paul

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48524
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: A program not working after Avast software update
« Reply #2 on: November 07, 2013, 12:26:03 AM »
Which version of avast! are you using ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

FM2RC

  • Guest
Re: A program not working after Avast software update
« Reply #3 on: November 08, 2013, 11:27:06 AM »
I think its Avast Internet Security.

Paul

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48524
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: A program not working after Avast software update
« Reply #4 on: November 08, 2013, 01:11:34 PM »
I think its Avast Internet Security.

Paul
Right click on the tray icon and select about:
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

FM2RC

  • Guest
Re: A program not working after Avast software update
« Reply #5 on: November 11, 2013, 03:33:05 AM »
Sorry bob3160

Program version:               2014.9.0.2007
Virus definitions version:   131108-1
Number of definitions:       2,619,841

Paul

FM2RC

  • Guest
Re: A program not working after Avast software update
« Reply #6 on: November 12, 2013, 01:30:42 AM »
I just did an experiment,

I turned the Avast Shields off one by one and found that the program i need will operate when the Web Shield is off.
now i need to figure out how to make an exception for that program. There is a box for URL exceptions and MIME exclusions and there is also one for processes but i have know idea what text I need to put in and where.

Any ideas?

Paul

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48524
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: A program not working after Avast software update
« Reply #7 on: November 12, 2013, 02:28:18 AM »
The full path of the program that you want to exclude.
Example: C:\Users\Bob\Downloads\SUPERAntiSpyware.exe
Hope that helps.

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet