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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jollywolf on October 30, 2013, 10:29:05 PM

Title: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on October 30, 2013, 10:29:05 PM
My free trial of the previous avast ran out.  I uninstalled it, and downloaded the latest 2014 version.  Install seems to be fine and says complete.

Then the main screen loads as "You are unprotected!" The avast service is off...self defense is off.  I click Resolve All, Start or Turn On endlessly, and it does absolutely nothing.

I tried uninstalling, and reinstalling... I tried uninstalling and reinstalling Avast 7... Also unsecure after setup completes, will not resolve.

I tried running avastclear in Safe Mode, and then doing a clean install with Avast 2014.. Same problem.

Only one error returns, and thats when I try to UNINSTALL through add/remove programs.

"There was an error during product installation" <--- (Weird, cause I'm doing an un-install)

"
21:25:32Infoinstcont[6012,1252]--
21:25:32Infoinstcont[6012,1252]2013/10/30 21:25:32 START: Avast installer/updater
21:25:32Infoinstup[6012,1252]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel'
21:25:32Infoinstup[6012,1252]CPU: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz,4
21:25:32Infoinstup[6012,1252]OS: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
21:25:32Infoinstup[6012,1252]Memory: 39% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2002640/2097024K free
21:25:32Infoinstup[6012,1252]Running module version: '9.0.2006.159'
21:25:32Infoinstup[6012,1252]Loading Proxy settings
21:25:32Infoinstup[6012,1252]Proxy-Type: 'no proxy'
21:25:32Infoinstup[6012,1252]Proxy-Authorization: 'no authentication'
21:25:32Infoinstup[6012,1252]Proxy-Port: '8080'
21:25:32Infoinstup[6012,1252]Proxy-Name: ''
21:25:32Infoinstup[6012,1252]Proxy-User: ''
21:25:32Infoinstup[6012,1252]Proxy-Pass: '???'
21:25:32Infosimutex[6012,1252]Checking for the mutex ownership.
21:25:32Infoguiwizard[6012,1252]Setup gui was successfully started.
21:25:49Infoinstupcore[6012,1252]Product uninstallation has started."
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Staticguy on October 31, 2013, 12:04:07 AM
After uninstalling your free trial via add/remove did you use the avast uninstall utility?
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Para-Noid on October 31, 2013, 12:12:33 AM
1) Download and save http://files.avast.com/iavs9x/avastclear.exe
2) Download and save your preference...
    http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
3) Run uninstaller from step 1 (you will be prompted to reboot into safe mode...do so)
4) Reboot
5) Install selection from step 2 and reboot
6) Register
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on October 31, 2013, 02:02:20 AM
After uninstalling your free trial via add/remove did you use the avast uninstall utility?

I always use the uninstall utility in add/remove programs.  It worked fine when I installed the previous version that expired.  After I installed this one, it gives me the error that there is an installation problem and doesn't allow me to continue.

I guess I'll do the clean install again like suggested, but I doubt it's going to matter.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on October 31, 2013, 02:18:14 AM
1) Download and save http://files.avast.com/iavs9x/avastclear.exe
2) Download and save your preference...
    http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
3) Run uninstaller from step 1 (you will be prompted to reboot into safe mode...do so)
4) Reboot
5) Install selection from step 2 and reboot
6) Register

Followed every step...still no luck.  Also, went to settings and entered in my registered avast account to connect My Devices.  "We could not connect your device to Avast account! Please try again later..."
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on October 31, 2013, 03:54:31 PM
What do I do??
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: essexboy on October 31, 2013, 04:45:58 PM
I HAVE THE SAME PROBLEM.  HAD MANY VIRUSES & TROJANS..NEEDED MY COMPUTER CLEANED.  I HAVE THE PAID VERSION.  NOT HAPPY WITH AVAST! >:(
I can't call as I am put on hold for over 1/2 hr.  I have sent emails to Avast...no replies. 
Avast is NOT good protection at all.
If you are infected then it may be stopping Avast from working

See this thread http://forum.avast.com/index.php?topic=53253.0 then create a topic in the virus and worms forum
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on October 31, 2013, 07:45:13 PM
I have run MBAM, and have no malware infected....  What now.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Vytasb on November 01, 2013, 06:51:03 AM
Same issue.  Win 7 x64.  Install was fine, but says "you are unprotected".  hitting start or resolve all does NOTHING.  Have to go back to AVG until they can fix this...  can't rely on a poorly designed update to keep me protected
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Vytasb on November 01, 2013, 06:52:13 AM
Same thing.  says "you are unprotected", resolve all and start do NOTHING.  have to go back to AVG until they can fix this poorly designed update.  Gotta keep viruses out somehow.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Vytasb on November 01, 2013, 07:49:53 AM
I was having the same issue, and then found another forum that said to use the avastclean.exe program, which will make you go to safe mode.  run it, then reboot into safe mode again and do a clean install of the new Avast from safe mode.  I tried it, and it worked for me.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: bobo1 on November 01, 2013, 08:02:37 AM
JOLLYWOLF. Have you tried adwcleaner from explode! to check for malware?. IF YOU HAVE USED AVG OR ANY OTHER ANTIVIRUS THEN YOU WILL NEED TO RUN THIER UNINSTAL PROGRAM BEFORE USING AVAST
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on November 01, 2013, 05:54:17 PM
I was having the same issue, and then found another forum that said to use the avastclean.exe program, which will make you go to safe mode.  run it, then reboot into safe mode again and do a clean install of the new Avast from safe mode.  I tried it, and it worked for me.

THANNKKKKKKKKKKKKKKKKKKKK YOUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!!!!!!!!!!!!!!!!!!!

Really appreciate you replying with what worked for you.  Avast, I hope you read this.  Not exactly an easy install to have to install in safe mode for it to work.  I also use Windows 7 64-bit Home Premium.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: ca_randy on November 04, 2013, 06:54:04 PM
I had the exact same problem.   This is right after a clean install of windows 64 and service pack 1.

Nothing else installed except malwarebytes first, then Avast so I would be surprised if the system was already infected.

I will try the install from safe mode and will report back if that does not work.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Jon Doe on November 04, 2013, 08:03:23 PM
Yep. I have posted here with similar issue. Sounds like Avast really broke something.

Quite frankly I have given up with it.

If I read here that the issue has been resolved, I might try again. Until then they have lost a potential customer.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: ca_randy on November 04, 2013, 08:26:23 PM
OK, Here is the latest.

I can Install but something is definitely wrong.   I am rebuilding two computers one 32 bit and one 64 bit.

After installing the service packs, the first step is to install MBAM and Avast.  BOTH CLEAN COMPUTERS will install but not start services.

After running the clean uninstall program from safe mode,  the only way to get to INSTALL IS FROM SAFE MODE.   

msconfig / BOOT / Select Safe Mode.  (OR F8 if you are quick enough)

Hope they fix this soon!




Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Lisandro on November 04, 2013, 11:14:45 PM
avast! is not intended to be installed in Safe Mode.
Guidelines for an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/uninstall-utility) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast! from Control Panel (if possible) and reboot.
5. Run the avast! Uninstall Utility saved on 1 in and follow the instructions. Reboot in Normal mode after that.
6. Install avast! using the setup saved on 2. Register your free copy or add the license key for the paid versions. Boot.
7. Check and post the results.

Please, be patient, boot when it's said to boot...
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: AlienBB on November 07, 2013, 09:58:17 PM
I was having the same issue with Avast! Service and Self Protection not starting. After following the instructions twice, it would still not work. Avast! uninstall through Programs and Features also would not work.

I've found the reason, though I'm not certain which one actually caused this.

I rebooted into safe mode again and used Aswclear to uninstall Avast! I rebooted and shut off both Windows defender and MalwareBytes file protection and unchecked start on boot. Rebooted again and installed Avast! successfully.

I suspect it's MalwareBytes Pro version that was causing the conflict, but someone will have to confirm that.

Windows 7 64 bit.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: dprout69 on November 07, 2013, 10:07:30 PM
I was having the same issue with Avast! Service and Self Protection not starting. After following the instructions twice, it would still not work. Avast! uninstall through Programs and Features also would not work.

I've found the reason, though I'm not certain which one actually caused this.

I rebooted into safe mode again and used Aswclear to uninstall Avast! I rebooted and shut off both Windows defender and MalwareBytes file protection and unchecked start on boot. Rebooted again and installed Avast! successfully.

I suspect it's MalwareBytes Pro version that was causing the conflict, but someone will have to confirm that.

Windows 7 64 bit.

I have win 7 64 with malwarebytes pro and have no issues.  You shouldnt be running Windows Defender with Avast though anyway as they are both same level protection.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Telegraph_Sam on November 07, 2013, 10:45:54 PM
My apologies for starting a new thread today on exactly the same topic.  With the same point being made by so many independent users you would think that the Avast people would come up with a patch that would eliminate the need to uninstall and reinstall (and re-register?) from safe mode.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Alikhan on November 07, 2013, 10:48:07 PM
I had the exact same problem.   This is right after a clean install of windows 64 and service pack 1.

Nothing else installed except malwarebytes first, then Avast so I would be surprised if the system was already infected.

I will try the install from safe mode and will report back if that does not work.

Avast isn't meant to be installed from Safe Mode... you'd rather wait for a fix and get it installed in normal mode.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: AlienBB on November 08, 2013, 05:18:08 AM
I have win 7 64 with malwarebytes pro and have no issues.  You shouldnt be running Windows Defender with Avast though anyway as they are both same level protection.

I've installed Avast on numerous computers with Windows Defender running. I've never seen any warnings from Avast about shutting Defender off first. I've not had this problem until this version of Avast.

Windows Defender is automatically running on Windows machines for a number of years now. If this is the issue, then Avast needs to figure out how to deal with it.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: ken.everett.sa on November 08, 2013, 02:13:12 PM
Hi all

Had the same problem installing AVAST 2014 under Windows 8 (x64) on a new Toshiba Satellite i3 notebook.
Jumped through the usual hoops (ran Malwarebytes, deleted Page and Hibernate files, but as Windows 8 does not have a 'safe mode' needed another solution.

1. Ran ASWCLEAR to remove 'failed' installation of AVAST 2014
2. Rebooted
3. Installed PREVIOUS version of AVAST (124 Mb) successfully!
4. Updated to 2014 via MAINTENANCE function.
All OK!

I suspect the actual cause is one of the plethora of proggies and services that gets loaded with these propriety products.

Hope this works for you.
KenE
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Hardwarenutz on November 11, 2013, 06:11:39 AM
I also have had trouble installing AVAST 2014. I did have Malwarebytes Pro (Trial) installed and in task bar. The only way I could install was in SAFE Mode.

Why can't Avast be installed in safe mode?

I will try to disable Malwarebytes then install Avast 2014 in normal mode.

Avast will have to be uninstalled in safe mode using Avast uninstall utility. It does not uninstall normally.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: Telegraph_Sam on November 11, 2013, 12:08:31 PM
If it's of any comfort I uninstalled my previous version using the uninstaller exe file which on the forum's advice I had downloaded (not by using Control Panel A+RP's).  It defaulted to safe mode for the uninstall but reverted to normal for installation of the latest version.  So far this seems to have cured the "remain unprotected until you click Resolve All or upgrade" issue.

I use Malwarebytes but only the free version which may or may not leave a footprint.

This coincided with a feature in the latest Computer Active mag in which they rank Avast 2014 "as the most effective free security product in its most recent tests (www.snipca.com/10401)".  Perseverance pays???

Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: ky331 on November 11, 2013, 04:14:05 PM
Confirming I likewise experienced the identical situation as was reported in the first post of this thread by jollywolf:  An unsuccessful install ["You are unprotected! The avast service is off...self defense is off."] , along with a corrupted (unusable) uninstaller.

Two such installation attempts were made in Normal Mode, one with 2014 build 2006, another with build 2007 [each preceded by running AvastClear in Safe Mode].

I then "gave up", and reinstalled version 8 build 1497, with absolutely no problems at all.

For what it's worth, this was on a Win7x64 PRO SP1 system, and yes, I have MBAM PRO running in real-time, should that turn out to be a factor [MBAM did not report/log any issues].   Additional security as per my signature.

Additional Notes:   I had successfully installed/tested 2014b2006 on a different Win7x32 PRO SP1 system without MBAM; as well as on an XPx32 PRO SP3 system which I'm still using.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: undead_assault on November 11, 2013, 04:31:29 PM
avast! is not intended to be installed in Safe Mode.
Guidelines for an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/uninstall-utility) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast! from Control Panel (if possible) and reboot.
5. Run the avast! Uninstall Utility saved on 1 in and follow the instructions. Reboot in Normal mode after that.
6. Install avast! using the setup saved on 2. Register your free copy or add the license key for the paid versions. Boot.
7. Check and post the results.

Please, be patient, boot when it's said to boot...

It happened to me too. And when I tried to start the service manually using Component Services, I got Error 1053
http://i.imgur.com/i7snl34.png

I have Avast! Free 2014.9.0.227
Windows 7 Ultimate 64 Bit Service Pack 1
Smadav 2013 Rev 9.4
Avast! Free Version 8

Previously I tried to clear uninstall Avast with the tool I've got from http://files.avast.com/iavs9x/avastclear.exe
And then after reboot, I installed Avast again. It worked for some times. But after a several days of use and several PC reboots, it happened again.
Sometimes after reboot, Avast worked again normally, and then after another reboot, it wont work.
I noticed if I reboot, Avast icon is late to show up on the notification bar compared to other programs (ex: cFosSpeed, Dropbox, XFastUSB, IPMSg, etc)

How can I get Avast to work again? Thanks for the help
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: GMC2901 on November 14, 2013, 06:29:04 PM
I was having the same issue, and then found another forum that said to use the avastclean.exe program, which will make you go to safe mode.  run it, then reboot into safe mode again and do a clean install of the new Avast from safe mode.  I tried it, and it worked for me.
[/quote
THANKS A LOT !
It's really a pleasure to find people who think and try before coming with untested solutions, or worse with ruin answers like the AVAST support service who after taking control of my computer just explained that all the problem was coming from my registry which was a mess (brand new W8 installation...) and should be manually fixed by engineers they could recommend for a modest €89/h fee.
Thanks again for using your brain and share your conclusions (I loved the very cautious "it worked for me", it worked for me too).
Btw ken.everett.sa, there is a safe mode in W8, not obvious to find, but definitively exists.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: backcountrybum on January 05, 2014, 02:49:12 AM
I had the same problem several weeks ago, and reverted back to Avast 8. Today I decided to try again (since Avast 9 has now gone through a few revisions since I last tried). I'm running Windows XP Home SP3 with no other antivirus programs.

I still have the same problem. I used avastclear in safemode. Then I installed avast using the online exe, which downloads/installs the latest files.

Still same problem...remains unprotected.

I give up. I uninstalled the latest avast and went back to avast 8, which works just fine.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on March 09, 2014, 08:51:18 AM
Back again...

After several months of using the safe mode work around, I attempted to install avast the normal way with the same result.  After reading some replies, I got curious as to whether MBAM was the program causing the conflict with installation.

I went into safe mode.  Used avastclear to remove the Avast.  Then, I disabled MBAM from starting in the services tab of msconfig.  Restarted the computer into normal mode and attempted to install avast.  Guess what... No Problems this time.  I was not even prompted to reboot the computer after the installation completed like all previous attempts had required.  Avast loaded up, and started a scan as expected.  Clean install.

MBAM is in fact the program causing conflict with Avast installation of the newer versions.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: AdrianH on March 09, 2014, 10:02:07 AM
Well, it is good you finally got your install, but, MBAM has never interfered in any way on the installs I have done.

IF MBAM blocked anything, it would be logged/quarantined.
Title: Re: Avast 2014.. Install seems OK, but remains Unprotected.
Post by: jollywolf on March 09, 2014, 03:39:28 PM
Well, it is good you finally got your install, but, MBAM has never interfered in any way on the installs I have done.

IF MBAM blocked anything, it would be logged/quarantined.

It's good it never was a problem for you, but there is no question MBAM is the reason the installed failed.  Perhaps you're only looking at it from the angle of MBAM looking at Avast as a virus.  Could simply be something in MBAM that stops programs from installing a key to the registry, the operating system, or something to that effect.  But, I haven't a clue because MBAM never appeared to be in the way until I disabled it on start-up.