Yeah I also called Avast, and basically they told me it was a windows problem and that I should have my computer serviced every 2-3 months, but for the low one time fee of $179.00 they would fix my problem. I said I would like to get a second opinion before spending that much, then he pretty much yelled at me and asked me why I would want to give my credit card info to some technician over the phone. When I pointed out that was what he was asking me to do, he asked if I had any other question, "No, but I...". That's as far as I got he hung up on me! Will be finding another anti virus software program!