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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Aborreem85 on May 20, 2012, 02:43:46 AM

Title: update problem with Avast! Free Antivirus 7.0.1426
Post by: Aborreem85 on May 20, 2012, 02:43:46 AM
I installed Avast! Free Antivirus 7.0.1426 On Windows 7 (64-Bit) And I can't update the virus database, the update hangs on "Initializing" ... Is there some kind of fix I can use?
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Lisandro on May 20, 2012, 03:07:24 AM
Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Aborreem85 on May 20, 2012, 03:16:37 AM
I hope those lines are enough... the file was too big

BTW ... while I was reading your reply... the program updated automaticly (I got the pop up message) .... but I think the problem is still there... because I tried avast free before... even when it was up to date, it shouldn't hang when I try to manually update..
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Lisandro on May 20, 2012, 03:35:30 AM
Try to set your proxy to "No proxy" instead of "Automatic detect" on the update tab of settings.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Aborreem85 on May 20, 2012, 03:51:58 AM
well.... I think it worked... but still the time is too high... and I'm getting (failed to connect to server, retrying) during update... I'll attach 2 screenshots and another setup log... plz tell me if what's going on is normal or not..
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Lisandro on May 20, 2012, 03:56:37 AM
plz tell me if what's going on is normal or not..
Well, it could be a temporary glitch on connection from your side to the update servers.
But the update process is working ok in your computer now.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Aborreem85 on May 20, 2012, 04:01:25 AM
thnx for your time man, really I appreciate it
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Lisandro on May 20, 2012, 04:06:31 AM
thnx for your time man, really I appreciate it
You're always welcome :)
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: iroc9555 on June 05, 2012, 01:57:48 AM
This might  be the trouble. Please read.

http://forum.avast.com/index.php?topic=98853.msg789135#msg789135
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: edwinyapweitian on June 06, 2012, 11:15:07 AM
I had been using Avast! Free Antivirus 7.0.1426 On Windows Vista and I can't update the virus database and program, the update hangs on "Initializing" or showed the error.

AvastUI
Unspecified error

I am not good with computers so do not understand the avast log.

"Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it"

I tried to uninstall or re-install the avast 7 but unable to do so.
 
Is there something I can do?
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Asyn on June 06, 2012, 11:47:11 AM
I tried to uninstall or re-install the avast 7 but unable to do so.
Is there something I can do?

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: edwinyapweitian on June 06, 2012, 04:53:50 PM
To: Asyn

Thanks for your help.

I will try and see how it goes.

Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: iroc9555 on June 07, 2012, 12:50:58 AM
Dear iroc9555

Thanks, you were right!

I change my proxy using V.P.N. and updated my prog.

Thank you again!

You are welcome.

There are a thousand ways to skin a cat  ;) I got nothing against cats though  ;D
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Asyn on June 07, 2012, 06:54:45 AM
To: Asyn

Thanks for your help.

You're welcome.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: edwinyapweitian on June 12, 2012, 09:14:17 AM
To: Asyn

I had tried your method and it works.

Thanks for your help and greatly appreciated.
Title: Re: update problem with Avast! Free Antivirus 7.0.1426
Post by: Asyn on June 12, 2012, 09:21:40 AM
To: Asyn

I had tried your method and it works.

Thanks for your help and greatly appreciated.

You're welcome.
Thanks for your feedback.