Author Topic: update problem with Avast! Free Antivirus 7.0.1426  (Read 13046 times)

0 Members and 1 Guest are viewing this topic.

Aborreem85

  • Guest
update problem with Avast! Free Antivirus 7.0.1426
« on: May 20, 2012, 02:43:46 AM »
I installed Avast! Free Antivirus 7.0.1426 On Windows 7 (64-Bit) And I can't update the virus database, the update hangs on "Initializing" ... Is there some kind of fix I can use?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #1 on: May 20, 2012, 03:07:24 AM »
Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
The best things in life are free.

Aborreem85

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #2 on: May 20, 2012, 03:16:37 AM »
I hope those lines are enough... the file was too big

BTW ... while I was reading your reply... the program updated automaticly (I got the pop up message) .... but I think the problem is still there... because I tried avast free before... even when it was up to date, it shouldn't hang when I try to manually update..

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #3 on: May 20, 2012, 03:35:30 AM »
Try to set your proxy to "No proxy" instead of "Automatic detect" on the update tab of settings.
The best things in life are free.

Aborreem85

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #4 on: May 20, 2012, 03:51:58 AM »
well.... I think it worked... but still the time is too high... and I'm getting (failed to connect to server, retrying) during update... I'll attach 2 screenshots and another setup log... plz tell me if what's going on is normal or not..

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #5 on: May 20, 2012, 03:56:37 AM »
plz tell me if what's going on is normal or not..
Well, it could be a temporary glitch on connection from your side to the update servers.
But the update process is working ok in your computer now.
The best things in life are free.

Aborreem85

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #6 on: May 20, 2012, 04:01:25 AM »
thnx for your time man, really I appreciate it

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #7 on: May 20, 2012, 04:06:31 AM »
thnx for your time man, really I appreciate it
You're always welcome :)
The best things in life are free.

iroc9555

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #8 on: June 05, 2012, 01:57:48 AM »

edwinyapweitian

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #9 on: June 06, 2012, 11:15:07 AM »
I had been using Avast! Free Antivirus 7.0.1426 On Windows Vista and I can't update the virus database and program, the update hangs on "Initializing" or showed the error.

AvastUI
Unspecified error

I am not good with computers so do not understand the avast log.

"Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it"

I tried to uninstall or re-install the avast 7 but unable to do so.
 
Is there something I can do?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #10 on: June 06, 2012, 11:47:11 AM »
I tried to uninstall or re-install the avast 7 but unable to do so.
Is there something I can do?

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

edwinyapweitian

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #11 on: June 06, 2012, 04:53:50 PM »
To: Asyn

Thanks for your help.

I will try and see how it goes.


iroc9555

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #12 on: June 07, 2012, 12:50:58 AM »
Dear iroc9555

Thanks, you were right!

I change my proxy using V.P.N. and updated my prog.

Thank you again!

You are welcome.

There are a thousand ways to skin a cat  ;) I got nothing against cats though  ;D

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #13 on: June 07, 2012, 06:54:45 AM »
To: Asyn

Thanks for your help.

You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

edwinyapweitian

  • Guest
Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #14 on: June 12, 2012, 09:14:17 AM »
To: Asyn

I had tried your method and it works.

Thanks for your help and greatly appreciated.