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Author Topic: cannot start computer after AVAST update  (Read 2464 times)

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manchiu

  • Guest
cannot start computer after AVAST update
« on: September 16, 2012, 06:27:33 PM »
after I click update button on the AVAST window, my PC went to a dead mode.
 I shut down and restart it but cannot go to the boot menu, all is black. Suspect the BIOS is damaged, what to do?
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Offline mikaelrask

  • Avast Evangelist
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  • Posts: 1556
Re: cannot start computer after AVAST update
« Reply #1 on: September 16, 2012, 08:36:38 PM »
hey and welcome to the forum. are you able to boot into windows? if so try a clean installation of avast and see if that could help.

run the uninstall tool for avast and reboot your system. install a fresh copy of the latest version of avast

http://www.avast.com/uninstall-utility - uninstall tool

http://www.avast.com/free-antivirus-download latest avast build.

good luck and lets us know on the process's or if you need further support
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Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

fatparrot

  • Guest
Re: cannot start computer after AVAST update
« Reply #2 on: April 06, 2013, 07:45:20 PM »
Have the same problem but cannot even get into boot mode. Keyboard does not react either....please someone help
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Offline EtienneAvast

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  • Posts: 10
Re: cannot start computer after AVAST update
« Reply #3 on: April 06, 2013, 08:01:20 PM »
same problem here .... :-(

think I will reinstall ... can't wait so long :-(
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