Avast WEBforum

Non-English Zone => Português => Topic started by: edubausasef on April 21, 2012, 02:26:27 PM

Title: Mensagem de arquivo corrompido ao atualizar o Avast
Post by: edubausasef on April 21, 2012, 02:26:27 PM

Prezados, bom dia!

O sistema automático de atualização não consegue atualizar o Avast. Ao tentar manualmente aparece a mensagem de arquivo corrompido. O que devo fazer? Agradeço a atenção...

Eduardo Bausas

Title: Re: Mensagem de arquivo corrompido ao atualizar o Avast
Post by: Lisandro on April 21, 2012, 09:29:52 PM

Se o processo de atualização entrar em looping, o melhor é uma instalação limpa:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.