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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MrRAlan on July 22, 2011, 10:46:44 PM

Title: Prevent Pop-up Ads in free version?
Post by: MrRAlan on July 22, 2011, 10:46:44 PM
Is there a way to prevent pop-up ads in the free version?  I just received a pop-up ad about upgrading to the paid version.  I never saw these before.  It looked just like a virus definition update but it was an ad for the paid version.
Title: Re: Prevent Pop-up Ads in free version?
Post by: user_1000 on July 22, 2011, 10:57:33 PM
I also noticed this just moment ago.

See screenshot.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 22, 2011, 11:06:39 PM
I don't believe there is I just got it today also, but it was also an offer (Summertime Savings) as well a general ad.

Personally I don't feel it is that much hassle, but the Orange grabs your attention when used in the same pop-up style as updates and alerts and automatically I though an update had failed, etc.

I see the £ has reached parity with the Euro, so not as good an offer as first suggested then and certainly not the lowest price ever ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: user_1000 on July 22, 2011, 11:10:44 PM
I see the £ has reached parity with the Euro, so not as good an offer as first suggested then and certainly not the lowest price ever ;D

Indeed.  ;D  ;D  ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 22, 2011, 11:25:15 PM
I also noticed this just moment ago.
+1 >:(
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 22, 2011, 11:27:42 PM
I also noticed this just moment ago.
+1 >:(
I see your +1 >:( and raise +2  >:( >:(

I can deal with it.....but I don't like it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 22, 2011, 11:30:38 PM
.....but I don't like it.
@Gargamel360

+2 ;D ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: timcan on July 23, 2011, 12:19:45 AM
Hi, I've yet to see this pop up. I do block avastui.exe with my firewall though.
Not sure if this is the reason or not.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 23, 2011, 12:43:32 AM
That is probably why, but I really don't want to do that, which is why I didn't mention it as an option.
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 23, 2011, 12:54:35 AM
I saw this pop up a couple of hours ago.

About the price, it is only a concern to Avast Software and for the users really interested in the offer, and the offer can change from time to time. For this topic, that is OT.

The really important thing (in the context of this specific forum's topic) is if this type of "warning" is going to be "too frequent", or "annoying".

After years of using Avast, this is the first time I've ever seen such a "warning", so it doesn't bother me. I think it is a legitimate way of offering discounts to potential buyers. As I said, it depends on the frequency.

Although I don't think there is a GUI method to avoid it, I guess that a complete silent mode would block it. I personally don't use silent mode, and I won't use it for the only purpose of blocking this notification.

In addition, as with other pop ups, it is still possible to change the time it is going to be displayed. I personally won't change the displayed time, unless it turns to be "too frequent". I think that, during the years, Avast has been both respectful and useful to the user, so I don't believe it is going to be "too frequent".
Title: Re: Prevent Pop-up Ads in free version?
Post by: cliffa.onsite on July 23, 2011, 01:38:56 AM
This is going to be something of a problem for me.  Not me personally but for my business.

Before any one jumps on me for violating the licensing agreement for the free version:  I run a computer repair business.  I don't use the free version myself (except on my home computers).  I *do* often suggest it to my clients.  I also install it for them if they request I do so and I charge for the labor.  As far as I know this is well within the "for personal use only" requirements of the Avast! free license.  I also read the license (though I'll admit it's been a while) and found nothing that would lead me to believe suggesting it to my clients or even charging to installing it for them is a violation.

So... with the disclaimer out of the way...

My problem with this whole thing is that this makes me wonder if I should still suggest Avast! free edition to my clients. Many of my clients would view this as an intrusion into their privacy. Those that do will likely end up calling me to "fix it" so that doesn't pop up, and when I tell them I can't... well... the end result in many cases will be installing another product at no labor charge to appease the client.

I love Avast. And, as odd as this might sound coming from some one who makes a living removing virus', of the things I love most is how effectively it protects my clients from virus' without much interaction on their part or interfering with their work.  It stays out of their way, minds its own business, and does its job. This is exactly what an antivirus should be.

Before I would tell my clients Avast! was not just the best, it was the only reasonable choice.  Free and as good or better than any paid AV? Can you say no brainer? But now, at best, I have to throw in a caveat when I suggest it.

Obviously I'll deal with it. I'll still suggest Avast! first and foremost... I'm just going to feel a lot less confident about it and I'll have to tag a "the only bad thing about it" to my "sales pitch." I'm also going to have to find another product I feel as confident about as a backup suggestion for the clients that outright baulk.
Title: Re: Prevent Pop-up Ads in free version?
Post by: avoidz on July 23, 2011, 04:14:13 AM
I had my first avast! ad pop up this morning -- I do not like this development either. There are already ads in the main program box; surely that's enough if it's really necessary. Popping up in the same place as update notifications is a bad idea.

I also don't want to be nagged about a paid version I'm already aware of. And as someone else mentioned, some users might think their free version is only trialware or something.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Ashish Singh on July 23, 2011, 06:08:43 AM
Either remove it from GUI or from the pop up....
Title: Re: Prevent Pop-up Ads in free version?
Post by: BRANDONN2008 on July 23, 2011, 06:14:58 AM
I was a little startled by this too, but I'd much rather have that pop-up than an Ask toolbar or registry cleaner pushed on me cough*Avira*cough.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 23, 2011, 06:24:07 AM
I got it for the first time today as well and it startled me at first, then it annoyed me when I saw what it was. I know all about the Pro version. I hope they only do this for special offers or discounts, then it won't be so bad.
Title: Re: Prevent Pop-up Ads in free version?
Post by: kaniki on July 23, 2011, 07:09:56 AM
I dont see what the bid deal is. They very rarely have a screen for specials and when they do, you simply just click to close. Its not like those annoying companies that have a pop up every time you start the PC. for the PC tech, considering it is free, if they have to close 1 or 2 or even 4 pop ups a year, then why are they complaining.. especially considering they are not paying anything for it. Just explain to them that there may occasionally may be a special that may pop up and just simply click close if you dont want it. If they dont like it, then tell them to pay for a paid one but you can not recommend any. this way, you keep yourself clean from any pop ups that any company has. If you do have a customer that complains about a pop up every few months, then they are way to picky.. especially considering that they are getting free software because (most of the time) they are too cheap to pay for it.. and if they are not too cheap, then they would purchase the other versions that are paid for (pro, IS, etc). Like they say, you can please all of the people some of the time or some of the people all of the time, but you cant please all of the people all of the time...
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 23, 2011, 09:04:20 AM
I do block avastui.exe with my firewall though.
Not sure if this is the reason or not.

Blocked here, too. Doesn't prevent the pop-up.
Title: Re: Prevent Pop-up Ads in free version?
Post by: avoidz on July 23, 2011, 10:15:51 AM
I dont see what the bid deal is. They very rarely have a screen for specials and when they do, you simply just click to close. Its not like those annoying companies that have a pop up every time you start the PC. for the PC tech, considering it is free, if they have to close 1 or 2 or even 4 pop ups a year, then why are they complaining.. especially considering they are not paying anything for it. Just explain to them that there may occasionally may be a special that may pop up and just simply click close if you dont want it. If they dont like it, then tell them to pay for a paid one but you can not recommend any. this way, you keep yourself clean from any pop ups that any company has. If you do have a customer that complains about a pop up every few months, then they are way to picky.. especially considering that they are getting free software because (most of the time) they are too cheap to pay for it.. and if they are not too cheap, then they would purchase the other versions that are paid for (pro, IS, etc). Like they say, you can please all of the people some of the time or some of the people all of the time, but you cant please all of the people all of the time...

It's where these sorts of things can end up: pop ups visible all the time, software pushed to you, possibly installed unwittingly. Ends up as annoyance for regular, experienced users; confusion for others.

Not saying this will happen to avast!, but the red flags go up at these sort of things.
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 23, 2011, 11:35:36 AM
I hope they only do this for special offers or discounts, then it won't be so bad.
That would be ok!
We don't need a second Avira and I really think, that we won't get one!
Title: Re: Prevent Pop-up Ads in free version?
Post by: ky331 on July 23, 2011, 01:36:13 PM
avast definitely needs to reconsider this "warning" form of "advertising".
If you read product reviews/comparisons at various websites, it seems to me that one of the main objections they have against avira is its "nagging update screen advertising its paid version".   Granted, avira nags with EVERY update, and for avast, this is a one-time thing (at least so far for me).   Bit its gonna generate "bad will" and objections "on principle"... so I think it has to be stopped... especially in the form of what appears to be a "warning".

My suggestion:  IF avast wants to offer me an occasional special deal, it should do so by e-mail.   That would not cause any sense of "alarm" (like a warning does)... avast can make its solicitation... and I can calmly react to it (read it or dump it) as I see fit.
Title: Re: Prevent Pop-up Ads in free version?
Post by: 12-es_csaj on July 23, 2011, 01:44:54 PM
MSE has Windows 7 Firewall integration. If the pop-up is shown again, I'll switch to MSE.
I've never tought that avast! will advertise itself... I trusted it.
 >:(   >:(    >:(
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tgell on July 23, 2011, 01:47:04 PM
I had my first avast! ad pop up this morning -- I do not like this development either. There are already ads in the main program box;...

+1 :(

Edit as a side note. Being in the U.S. it was $9.99 for me so that works out to about 6 British Pounds. Did not seem like that bad of a deal but the free version suits my needs.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Hermite15 on July 23, 2011, 02:02:16 PM
... don't have it obviously as I'm on AIS but well... I'd hate to see that happen... and when I say hate I mean really hate. If I was running the free version and saw that popup it'd be a good reason to switch to another AV. Avast: just don't do these things ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 23, 2011, 02:48:21 PM
My suggestion:  IF avast wants to offer me an occasional special deal, it should do so by e-mail.   That would not cause any sense of "alarm" (like a warning does)... avast can make its solicitation... and I can calmly react to it (read it or dump it) as I see fit.
I DISagree with the "emails" idea. Absolutely, completely 100% NOT.

The discount notification is not a "nag". It does not appear every time you update your database or for every boot. It is a "summer" discount. If Avast wants to publish a discount (which might mean a potential gain for the users too) 4 times a year, in a form of a 20 (configurable) seconds tray harmless notification, I would think that it is far better suited than an email.

Non requested emails will have far more negative impact in PR, and it will eventually be automatically stopped by antispam methods.

If you might be interested in the details, you don't need an email. Clicking the notification will give you more details and time to think about it.

About the "I already know about Avast's paid versions/releases/options", (almost) all frequent users of this forum already know about them. So what? Millions of potential clients might be interested in a discount so to use a paid version of Avast.

People, it is still a business. Four (or say, eighth) times a year, for 20 (configurable) seconds, for a discount offer (not only pure advertising) is not close to "nagging" every day/week/boot/update.

If 4 times a year a user (customer) is "too bothered", maybe we should get rid of businesses at all. Everything free (not necessary "libre"). No advertising, no marketing, no money, no gain. For everyone. For ever.

For those technicians and alike recommending and installing Avast, a very simple explanation that, once in awhile (not every day/boot/update, but 4 times a year) the customer may receive a tray notification offering a discount to get a more complete security option of Avast, should be enough.

If that customer doesn't want "any" offers, the notification goes by itself after 20 (configurable) seconds. Or, better yet, offer the customer to install a paid version of Avast, so not only the technician earns some money, but Avast too.

"Proportion" and balance are important. That goes for users, and for Avast. Four times a year is not nagging. Let's keep *that* proportion.

Having say that, I indeed recognize that some users might (over)react and immediately uninstall Avast for some other (competitor's) tool. This is something Avast should think through.

MSE has Windows 7 Firewall integration. If the pop-up is shown again, I'll switch to MSE. I've never tought that avast! will advertise itself... I trusted it.

Avast is still trustworthy. Users might think, as already mentioned in this topic, "let's use MSE" (or other competitor). No one could stop them, of course. It's their choice. The (wrong IMHO) conclusion could be, "let's use ALL software from MS, only from MS". That would be a mistake IMO, and that's out of the control of Avast. Some other competitors are even more "aggressive" in the "nagging" field. And "all-MS" software is also a form of advertising (with far more unwanted consequences).

So, even if *I* personally think it is "balanced", even four-times-a-year discount tray notifications might be something Avast should think through (test feedback from non-forum users).
Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 23, 2011, 03:16:09 PM
May I know how often will this pop up? Not only is avast not solving the numerous BSOD, but avast have the time to pop up ad to their users. I hate anything which pop up unless i tell it to. I think an Ad in the main Window is enough. I don't need a pop up asking me to buy avast. But at least no toolbar or registry cleaner yet now. Bad move on the pop up.  >:(

Haven't install avast yet. But will try and install and see whether I will get the pop up or not. If it pop up only once, I can still live with it.

It seems that a lot of us here aren't happy with the pop up. avast team had better take note of that.  ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: 12-es_csaj on July 23, 2011, 03:20:10 PM
May I know how often will this pop up? Not only is avast not solving the numerous BSOD, but avast have the time to pop up ad to their users. I hate anything which pop up unless i tell it to. I think an Ad in the main Window is enough. I don't need a pop up asking me to buy avast.

I totally agree.
Title: Re: Prevent Pop-up Ads in free version?
Post by: street_lethal on July 23, 2011, 03:48:35 PM
I just got the "Summertime" pop-up this morning and I thought it was hokey. Hopefully they end this idea quickly because it is annoying, the ad in the UI is enough.
Title: Re: Prevent Pop-up Ads in free version?
Post by: avoidz on July 23, 2011, 04:31:39 PM
IF avast wants to offer me an occasional special deal, it should do so by e-mail.   That would not cause any sense of "alarm" (like a warning does)... avast can make its solicitation... and I can calmly react to it (read it or dump it) as I see fit.

I agree. I would be satisfied with email offers sent to me rather than clutter the UI with these sort of ad annoyances.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 23, 2011, 04:51:52 PM
I'm a little confused and bewildered by all the complaints.
You get top notch protection and it's free. You get zero garbage
shoved down the throat when you install it
and you're complaining about
an infrequent sales pitch about getting the Pro or Internet Suit at a reduced price ???
Maybe it's time we all realized that you can't get something for nothing.
It's a fact we should all be aware of.  :)

Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 23, 2011, 05:03:56 PM
@bob3160,

The thing is I am sure many of us dont mind if avast were to advertise their products in the main window like how they always do. Is just that pop up is I am afraid a big no no with the users.

So this is what I think the users want. Advertise in the Window but no pop up.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 23, 2011, 05:06:15 PM
@bob3160,

The thing is I am sure many of us dont mind if avast were to advertise their products in the main window like how they always do. Is just that pop up is I am afraid a big no no with the users.

So this is what I think the users want. Advertise in the Window but no pop up.
I hardly ever see the UI so therefore would not and do not see that ad.
Probably why the pop up is being used.
Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 23, 2011, 05:10:06 PM
@bob3160,

True. But I see the GUI every week when I does my full scan. I can live with the pop up. But please don't make it a daily affair. If it become a daily affiar, I might need to look for alternatives. Say once a month?
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 23, 2011, 05:18:27 PM
I'm a little confused and bewildered by all the complaints.
With all due respect, Bob, I'm surprised that you are surprised.  You are no strangers to computers and software, pop-up ads always generate bad feedback from a minority of people.  But they get used in a calculated way because, as I said, its a minority that does not like these things.  
You get top notch protection and it's free. You get zero garbage shoved down the throat when you install it
QFT.  But I would also prefer zero garbage after I install it as well.  And that is what I consider pop-up ads like this to be, garbage.
and you're complaining about an infrequent sales pitch about getting the Pro or Internet Suit at a reduced price ???
Yes, I know, my temerity knows no bounds, but I want such a thing optional, always.
Maybe it's time we all realized that you can't get something for nothing.   It's a fact we should all be aware of.  :)
Sorry, but I do not think I am looking a gift horse in the mouth by wanting something like this less obtrusive.  I and everyone else who has anything bad to say about this should realize we are a minority and our opinion could easily get brushed aside here,  and if it does, I'm not off running to another solution....I just don't like it and would like a way to opt out of pop-up offers if possible, and don't want to see this start a trend.

This all said....I have only seen it once (anyone seen it more than that yet?) and if it was a one time thing, we are all kind of getting our panties in a bunch over nothing.

 
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 23, 2011, 05:44:01 PM
Quote
I just don't like it and would like a way to opt out of pop-up offers if possible
It's very easy, simply buy either the pro or IS version and no more pop ups.  ;D
An occasion pop up is still better than a forced Ask Toolbar.
Title: Re: Prevent Pop-up Ads in free version?
Post by: street_lethal on July 23, 2011, 05:53:23 PM
I'm a little confused and bewildered by all the complaints.
You get top notch protection and it's free. You get zero garbage
shoved down the throat when you install it
and you're complaining about
an infrequent sales pitch about getting the Pro or Internet Suit at a reduced price ???
Maybe it's time we all realized that you can't get something for nothing.
It's a fact we should all be aware of.  :)

Are you using the free version? If so, then you're getting something for nothing, with or without a popup :). If Avast doesn't like providing something for nothing, don't provide a free version of Avast. I'm sure part of the reason for providing a free version is so people will try it, like it and upgrade to the paid version. I'm sure they also benefit from having a huge install base when it comes to improving their detection rates and improving the program in general.  Frankly, I use Avast free because it's detection rates are close to paid versions of other AV software and when it's that close it doesn't make sense to buy the other program and pay a yearly subscription. If Avast's detection rates sucked I wouldn't use it at all, free or not. As far as the pop-up it comes across as hokey like I said. I think most people who use Avast know about the paid version, the website has enough information about it when you download the free version. Plus there's an ad in the UI as is.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 23, 2011, 06:16:48 PM
An occasion pop up is still better than a forced Ask Toolbar.
Yes, it is better.  Better than any mandatory toolbar, let alone Ask.  It could be much worse.  And if all users do is look at the silver lining to dark clouds, they will accept nearly anything. 

I still stand by not liking this and hoping it does not become common, and if it does, I would really appreciate an opt-out in a future program update.

Also, I'm not so naive to think Avast! makes no profit off of its Free users, so while they are giving something great at no real cost to me, I know they are not fleecing themselves over it either.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 23, 2011, 06:39:21 PM
Quote
Are you using the free version?

(http://my.jetscreenshot.com/2701/m_20110723-ibmv-21kb.jpg) (http://my.jetscreenshot.com/2701/20110723-ibmv-21kb)

Hope that answers your question. :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 23, 2011, 07:10:06 PM
There is no forced toolbar in the other product. If you deselect it during the install, you don't get it. That's not forced.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 23, 2011, 07:13:11 PM
There is no forced toolbar in the other product. If you deselect it during the install, you don't get it. That's not forced.

???
Title: Re: Prevent Pop-up Ads in free version?
Post by: mantra on July 23, 2011, 07:25:55 PM
I also noticed this just moment ago.
+1 >:(

what 's the meaning of the orange pop up?

by the way cool avatar
Title: Re: Prevent Pop-up Ads in free version?
Post by: yowanvista on July 23, 2011, 07:48:25 PM
Seems Avast is becoming the new AVG adopting its mindset of Ads, thats just marketing. Its the way to go if Avast wants to use users.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tetsuo on July 23, 2011, 08:19:45 PM
Its the way to go if Avast wants to use users.


or "lose" users (and then positive feedbacks...)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 23, 2011, 08:24:26 PM
Guys, if anyone sees it more then once, let me/us know.
Else, don't overact. ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: MikeBCda on July 23, 2011, 09:23:03 PM
I don't mind putting up with some advertising, even popup, from avast -- but I do strongly agree with the others who have objected to its format and location, right where serious avast warnings (and update notifications) normally go.  For heaven's sake, AVAST, please at the very least move them to a totally different screen location ... and changing their size and/or shape so they don't resemble normal avast notices would be appreciated too.
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 23, 2011, 09:40:03 PM
I don't mind putting up with some advertising, even popup, from avast -- but I do strongly agree with the others who have objected to its format and location, right where serious avast warnings (and update notifications) normally go.  For heaven's sake, AVAST, please at the very least move them to a totally different screen location ... and changing their size and/or shape so they don't resemble normal avast notices would be appreciated too.
How they could be confused? We are talking about a few notifications per year, with a (completely) different color, different text and so on. If you haven't seen the last tray notification clearly, you can right click over Avast icon and "Show last pop up message".

All Avast tray notifications (pop ups) are in the same area: the tray area. Making them to pop up in a different place may be worst, in the sense that it may bother even more (specially for those already complaining, even when nobody said that this is going to pop up every single hour/day/update/boot). In addition, making the different notifications to pop up in different areas might add to the programmers more problems than solutions, while we are talking about some infrequent "extra" non-core technical function.

People, this is 1 pop up, of a different color, with 20 (configurable) seconds. It may be better to have the possibility to skip them altogether, fine. But let's not turn this into a dramatic "life-or-death" situation.

We are already repeating the suggestions, complaints and what not. I sincerely think that we were clear enough: proportion, balance. If it turns to be really a complete "nagging" (which I believe it is NOT going to happen), then we can come back to the issue.

In the meantime, lets not open our umbrellas before it rains.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 23, 2011, 09:47:35 PM
I don't mind putting up with some advertising, even popup, from avast -- but I do strongly agree with the others who have objected to its format and location, right where serious avast warnings (and update notifications) normally go.  For heaven's sake, AVAST, please at the very least move them to a totally different screen location ... and changing their size and/or shape so they don't resemble normal avast notices would be appreciated too.
How they could be confused? We are talking about a few notifications per year, with a (completely) different color, different text and so on. If you haven't seen the last tray notification clearly, you can right click over Avast icon and "Show last pop up message".

All Avast tray notifications (pop ups) are in the same area: the tray area. Making them to pop up in a different place may be worst, in the sense that it may bother even more (specially for those already complaining, even when nobody said that this is going to pop up every single hour/day/update/boot). In addition, making the different notifications to pop up in different areas might add to the programmers more problems than solutions, while we are talking about some infrequent "extra" non-core technical function.

People, this is 1 pop up, of a different color, with 20 (configurable) seconds. It may be better to have the possibility to skip them altogether, fine. But let's not turn this into a dramatic "life-or-death" situation.

We are already repeating the suggestions, complaints and what not. I sincerely think that we were clear enough: proportion, balance. If it turns to be really a complete "nagging" (which I believe it is NOT going to happen), then we can come back to the issue.

In the meantime, lets not open our umbrellas before it rains.
Totally agree and opening umbrellas before it rains is bad luck... ;D we don't need or want any.  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 23, 2011, 09:49:22 PM
In the meantime, lets not open our umbrellas before it rains.

Yep, we don't like umbrellas here. ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: kaniki on July 23, 2011, 11:22:43 PM
I'm a little confused and bewildered by all the complaints.
You get top notch protection and it's free. You get zero garbage
shoved down the throat when you install it
and you're complaining about
an infrequent sales pitch about getting the Pro or Internet Suit at a reduced price ???
Maybe it's time we all realized that you can't get something for nothing.
It's a fact we should all be aware of.  :)



you are so right.. and for all those that say avast better get the hint or they are going to loose people. well.. let me just say this. you get the add if you are using the free service. this means you are paying nothing. the company has to pay to make the program and updates, they have to pay for internet service to update all the people that use their free software.. and you are complaining about 1 add every few months that does not nag you?? You every try AVG.. try that one out and I will guarantee you will not complain about 1 add screen every few months.

as for the email part, it is too easy for it to be blocked by spam filters. as for putting it on the main page when you open the program.. well.. lets look at this realistically. just how often do you actually need to, or actually open the program?? as for me, I open it once every few months.. what.. there was a sale that ended last week.. why didnt I know about it.. oh yea.. its because they advertised it on the main GUI that I almost never look at.. so tell me, why is that the best place to put an add for a very short time sale?? most people only open the program when they need to do something specific. and dont forget, if you need to scan a folder, all you need to do is right click and there is a shortcut in there so you dont need to open the main GUI to scan something.

why is it that people get something for free and all they can do is complain about stupid things? come on people. they have an excellent product that costs them money to let you use it. so in a sense, they are paying you to use it.. and you are complaining about an advertisement for a sale that they have once every few months?? In my opinion, complain about something when you actually pay for it. dont use free software and complain because they do something that you dont like that is so insignificant..
Title: Re: Prevent Pop-up Ads in free version?
Post by: Lisandro on July 24, 2011, 12:00:13 AM
An occasion pop up is still better than a forced Ask Toolbar.
Will we stop before getting the Ask toolbar roadway? I'm not so sure anymore...
Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 24, 2011, 03:40:18 AM
avast already got large revenue by licensing their engine to G data and not to mention all those generous discount that avast gives. As I said, if it becomes a daily affair, I will have nightmares. Once a month is still ok.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 24, 2011, 04:40:25 AM
An occasion pop up is still better than a forced Ask Toolbar.
Will we stop before getting the Ask toolbar roadway? I'm not so sure anymore...
Tech, stop being a worry wart...  ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: gdiloren on July 24, 2011, 05:27:58 AM
An occasion pop up is still better than a forced Ask Toolbar.
Will we stop before getting the Ask toolbar roadway? I'm not so sure anymore...
Tech, stop being a worry wart...  ;D

http://forum.avira.com/wbb/index.php?page=Thread&threadID=133751 (http://forum.avira.com/wbb/index.php?page=Thread&threadID=133751)
At the risk of being unpopular or K..., the Ask Toolbar is no worst than the Google Toolbar. I've tried it on one of my computers (it gives Webguard capabilities to Avira Personal) and it is no more what it used to be, associated with malware creators. Seems clean to me. :o
But lets stay without it in Avast :D
Title: Re: Prevent Pop-up Ads in free version?
Post by: jvidal on July 24, 2011, 05:36:34 AM
I have also seen this on a couple of my customer's computers, but not on mine...weird...
And, I must say I really don't like it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: com155 on July 24, 2011, 06:09:03 AM
well,avast! found a new way to alert people about thier products...........
Title: Re: Prevent Pop-up Ads in free version?
Post by: Vlk on July 24, 2011, 11:23:56 AM
Thanks for the feedback on this "summer savings" campaign. As many of you recognized, this did represent a new way for us to share a special savings offer (although technically, it's not that new as v4.x (for those who still remember it) used the same system from time to time).

So far, the overall reception seems to be good, as many users have selected the offer. And given that we are in business and have to generate sales to keep delivering the best security software, this was a welcome response.   

Some of you asked if it will show once, or persist. For this campaign, it will show just once (let us know if you see it more than once). If this campaign made you worry we're heading the same route as AVG please rest assured that we're still very sensitive to being too aggressive in promoting our paid solutions; we seek a reasonable balance.

Someone also suggested we run some testing with non-forum users (the more casual users that represent the bulk of our customers) to discover what presentation is acceptable. Is use of the toaster prompt reasonable? How often should it present?  (we are worried it didn't show enough - it was a good offer, and it didn't give them too much time to decide). How often can we run a campaign like this? (some of you suggested 4 to 6 times a year).

Thanks again for the great feedback. We're taking it seriously.

Thanks
Vlk
Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 24, 2011, 11:28:50 AM
@vlk, I think once a month is enough. At least avast user knows that there is a promotion every month.  ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 24, 2011, 11:31:15 AM
@Vlk

Thanks for the informations and your statement.

Wish you and the team a nice weekend!  ;)

~SKY~
Title: Re: Prevent Pop-up Ads in free version?
Post by: nmb on July 24, 2011, 12:37:45 PM
Someone also suggested we run some testing with non-forum users (the more casual users that represent the bulk of our customers) to discover what presentation is acceptable. Is use of the toaster prompt reasonable? How often should it present?  (we are worried it didn't show enough - it was a good offer, and it didn't give them too much time to decide). How often can we run a campaign like this? (some of you suggested 4 to 6 times a year).

Thanks again for the great feedback. We're taking it seriously.

Does this ad show based on geographical area? I haven't seen this advert, yet, on my pc.
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 24, 2011, 04:15:29 PM
... we seek a reasonable balance.
Thank you. As with almost anything, that's the key word.

Quote
How often can we run a campaign like this? (some of you suggested 4 to 6 times a year).

Although this may be a little OT (but not so much), the frequency of this type of notifications should consider many different aspects IMHO.

For example, you called this one "Summer Discount". So, there should be a real discount (which I guess it was), and the notification should not be repeated within the summer.

If you are going to call it "summer" but you give a second discount within 3 months, then users will know that the name means nothing, and they may eventually translate it to devalue the "discount" part too. Bad PR.

Another factor would be how many new potential buyers you got since the last offer. For example, if Avast has, say, 150 million users, and after 3 months you got 1 million new "potential new buyers" (just to give a random number), then that "may" be one (good or bad) parameter, whether to display a new offer or wait. Of course some "old" users that haven't bought the first offer (for several possible reasons) might want to receive a new discount available so to accept it the next time, but I would tend to think (read as "guess") that "new" users might be the main target as potential buyers of the offer, together with users that would like to renew their registration (and payment).

So, an "old" user that already saw an offer, say a month ago, may or may not be interested on seeing an additional offer this month. How many users that didn't take the offer last time will take it this time? How many users will say "another advertisement, yet again? I may have to change, to use some competitor's tool".

Obviously the offer itself (price) is another factor, and the ratio of actual new buyers is too.

I personally think that a few times a year should not bother (no "nag"), whatever the previous examples and conditions are. But that's me. Other users here are already expressing concerns and even complaints, even without knowing its frequency. OTOH, "some" of those already concerned or already complaining are also saying that a few times a year should be acceptable for them; while others are already saying that they have "zero tolerance" (again, without even really knowing about it).

Avast should evaluate (not necessarily from this Avast Forum) the adequate frequency so to balance how much those loyal users might not like this tray notifications but still not abandon ship (or not causing bad PR), and the need for the very well deserved income.

All this probably sounds obvious for the marketing guys in Avast Software. I just wanted to share a (possibly OT) comment, specially for those "with umbrellas already opened" :).
Title: Re: Prevent Pop-up Ads in free version?
Post by: warlock on July 24, 2011, 05:06:26 PM
Well, one thing I learned is that if I ever see another promotion like this and will have to buy a new license at that time, I should find the same offer for US customers and buy from there paying in USD as that would save me A LOT of money. This trend of 1 EUR (or even 1GBP, LOL) = 1 USD is really getting on my nerves these days.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 24, 2011, 05:29:12 PM
Well, one thing I learned is that if I ever see another promotion like this and will have to buy a new license at that time, I should find the same offer for US customers and buy from there paying in USD as that would save me A LOT of money. This trend of 1 EUR (or even 1GBP, LOL) = 1 USD is really getting on my nerves these days.

Yes the 1 to 1 parity equation across all currencies wears pretty thin after many, many years of this from all sorts of hardware/software.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Lisandro on July 24, 2011, 09:35:42 PM
My personal opinion: http://forum.avast.com/index.php?topic=82027.msg670681#msg670681
Title: Re: Prevent Pop-up Ads in free version?
Post by: Lisandro on July 24, 2011, 09:41:37 PM
How often should it present?  (we are worried it didn't show enough - it was a good offer, and it didn't give them too much time to decide). How often can we run a campaign like this? (some of you suggested 4 to 6 times a year).
Give an option for advanced users (maybe at avast ini file) to do not show any at all.
We have blamed a lot with Avira popups and toolbars, AVG offers...
We were proud that we did not have this here.

Thanks again for the great feedback. We're taking it seriously.
Seems I'm the lonely negative voice about it...
But if you're taking seriously, maybe you can:
1. Comment my personal opinions.
2. Fight against business use of avast free (very extended in my country and I'm sure all around the world).
3. Fight piracy more seriously.
4. Release other services (as you've did great with online backup, for instance).
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 24, 2011, 09:51:02 PM

2. Fight against business use of avast free (very extended in my country and I'm sure all around the world).

Important but really unrelated to this topic.  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Lisandro on July 24, 2011, 09:53:37 PM
Important but really unrelated to this topic.  :)
Related with the Vlk's answer about the need of revenue.
Title: Re: Prevent Pop-up Ads in free version?
Post by: msgreyberry on July 24, 2011, 10:42:11 PM
I think the little pop up is perfectly okay :D You can close it at anytime, and it only appeared once, so it's not as if I care that much.

But my inital response was: "Why is the box YELLOW? Have I caught a virus? D:"

So yeah. Maybe next time use a different colour (like blue or purple or something) so people won't think it's false alarms.
Title: Re: Prevent Pop-up Ads in free version?
Post by: lord ami on July 24, 2011, 11:32:57 PM
For me that popup was great. I don't see a reason why it shouldn't be shown. It has a very good offer for avast! Free AV users :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Vlk on July 25, 2011, 05:47:38 PM
Hi again,

we're considering sending out this specific popup (the $9.99 Summer promo) once more. There's a couple of reasons behind that, one of them being that many people may have seen the popup but didn't have enough time to read it and/or think about the offer (as the popup automatically disappeared in 20 seconds).

Would you find something like this acceptable?

Generally, I'd say the offer is really attractive and does deserve more exposure but of course, at the same time we don't want to irritate our users (like you). Again, it's all about the balance.

Plus, I'd say the toaster popup in avast is fairly unobtrusive (it doesn't steal the keyboard focus, doesn't generate any sounds and automatically disappears after a short while).


Thanks
Vlk
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 25, 2011, 06:01:23 PM
Would you find something like this acceptable?

Yes, imo.
But (next time) consider to provide a related web-page to the offer, so we can send users there, if they should have missed the pop-up or need more time to think about it. ;)
asyn
Title: Re: Prevent Pop-up Ads in free version?
Post by: CraigB on July 25, 2011, 06:05:18 PM
Go for it, if its only going to be something like once a month its fine, you guys do have to generate some income.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 25, 2011, 06:12:42 PM
we're considering sending out this specific popup (the $9.99 Summer promo) once more. There's a couple of reasons behind that, one of them being that many people may have seen the popup but didn't have enough time to read it and/or think about the offer (as the popup automatically disappeared in 20 seconds).

Would you find something like this acceptable?

Generally, I'd say the offer is really attractive and does deserve more exposure but of course, at the same time we don't want to irritate our users (like you). Again, it's all about the balance.

Plus, I'd say the toaster popup in avast is fairly unobtrusive (it doesn't steal the keyboard focus, doesn't generate any sounds and automatically disappears after a short while).

Honestly the more it is used the less well received it would be.

Even less so if the duration was somehow ignoring the 20 rule or a users changed settings, e.g. on mine I have it much less than 20 seconds and the only ones of any real duration is the alert and warning pop-up at 10 seconds.

So anyone who has lowered the default settings isn't going to have much time to see and recognise it for what it is, the first time I saw it I wondered what was wrong with this Orange pop-up as I thought it some sort of alert. I had to use the Show last pop-up to both read it and capture the image to report what had just happened in the forums.

Changing the colour to say light blue which doesn't have as frightening connotations (Red or Yellow/Orange), see image of my settings and note the coloured text for each type of pop-up. So should this pop-up not conform to that colour scheme. e.g. Blue as it is essentially an Info pop-up not a warning pop-up.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 25, 2011, 06:56:18 PM
Well, I can't say I like advertising.  I use ad blockers in browsers, I have a DVR largely to skip TV commercials.  I never received a single ad about AIS when I upgraded last year, and such a thing turns me off from upgrading, rather than encouraging me. 

But....to be honest, I am painfully aware that I have a minority opinion on this.  Impulse buyers far outweigh people like me, a fact I am sure you are also aware of. 

The line you have to carefully tread is feeding this offer to impulse buyers without offending the people who most often word-of-mouth your product, computer savvy people who are often like me, generally anti-ad types who want to make their own decisions on their own time, not be solicited.  Where the happy medium is there, I can't say, hard to gauge it until you go too far.

I can only recommend 2 things; 1: Make an opt-out in the options on a future program update for showing "special offers from Avast!", and 2: Change the pop-up color to something that doesn't imply caution, anything but yellow or red.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Asyn on July 25, 2011, 07:01:07 PM
100% agree on the colour issue with Dave and Gargamel.
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 25, 2011, 07:35:51 PM
Would you find something like this acceptable?
Yes, imo.
+1  ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 25, 2011, 08:04:50 PM
Maybe next time use a different colour (like blue or purple or something) so people won't think it's false alarms.

Changing the colour to say light blue which doesn't have as frightening connotations (Red or Yellow/Orange), see image of my settings and note the coloured text for each type of pop-up. So should this pop-up not conform to that colour scheme. e.g. Blue as it is essentially an Info pop-up not a warning pop-up.

Currently:

blue -> info
green -> update
orange -> warning
red -> alert

The current "problem" is that the PROGRAM updates are blue, so changing the offers/advertisements from orange (warnings) to blue probably will lead to much more confusion.

So, using the current available colors, blue should be out of the question in relation to this type of notifications.

An additional color would mean an additional type of pop up, and currently there would be no way to even change/control the displayed time over the tray area.

Hi again,

we're considering sending out this specific popup (the $9.99 Summer promo) once more. There's a couple of reasons behind that, one of them being that many people may have seen the popup but didn't have enough time to read it and/or think about the offer (as the popup automatically disappeared in 20 seconds).

Would you find something like this acceptable?

"We" may accept it, but "We" are not exactly the "problem". Here (frequent) forum users may be more aware of the circumstances.

But millions of other (non forum) users might take a second advertisement (just a few days after the first) as Avast taking/going "the wrong way" (as per their "definition").

Even forum users not so happy about this type of notifications might understand and "tolerate" this one "extra" pop up, but "common" users around the world may not. On the contrary, they might take this second notification as a sign of the expected frequency for this type of advertisements.

An additional group of users are recent new Avast users. They are coming from other competitor's tools, or they just bought their computer and the tech guy recommended Avast Free edition. They are just starting to know it, and they might have the impression that Avast is advertising itself every few days. Or they may misinterpret this advertisement as "do I have to pay to use Avast?, I though Avast Free was really free!" (note that, with no relation to this topic, there are users asking this same question already, after the one-year-registration).

So, the "only" group of users that "may" welcome this second ad is the group of users regretting that they didn't see/read/understand the initial offer, AND they already know by now what was all about.

Births are not so easy. For the first time Avast used this type of promotion. Some adaptation (from both users and Avast Software) should be expected, maybe with some little mistakes during this trip.

IMHO, Avast should leave this first intent "as-is", even when here frequent forum users might "accept" it (including those that were already complaining). First impressions *are* important. So leave this first promotion "as it was".

Learn for the future. The second time should be better. Both Avast and frequent Avast forum users may already know what to expect. Less "trauma". Avast might receive "reviews" and comments about this during the following months. Reviews from users that accepted the offer. Reviews from specialized web sites and other forums. Use that info for the next promotion.

In the meantime, you will have time to evaluate also the technical details, like "color" and/or additional options/controls about this type of notifications. Should it be orange (warnings)? Or maybe the PROGRAM updates should not be blue? Or any other combination.

An additional future consideration could be, what about very new installations? Let's say a new user just installed Avast the same day a new promotion is available using notifications. This new user might be interested in the offer, or maybe the new user might receive the wrong impression: "I just installed Avast and I am already receiving ads?".

In any case, only Avast Software knows how the cake of users is "partitioned", and how much the potential new income from this second advertisement is "critical" so to postpone it or not.

BTW, respecting the "summer" part of the offer is also important, in the sense of PR. That means that users (like "our" Tech for example) will know to trust on Avast word, and that this type of tray notifications, "acceptable for now" or not, are not going to be the first step into more aggressive (not respectful) behaviours.



Quote
Generally, I'd say the offer is really attractive and does deserve more exposure but of course, at the same time we don't want to irritate our users (like you). Again, it's all about the balance.

Plus, I'd say the toaster popup in avast is fairly unobtrusive (it doesn't steal the keyboard focus, doesn't generate any sounds and automatically disappears after a short while).

Well, the balance is key. Technically, the tray notification is unobtrusive, yes.

But Avast is giving its "word". An "offer" is an offer. "Summer" is for the summer. If Avast software is "braking" its word in the first round (about something so trivial), and being a "security arena" company, then nothing else matters.

Of course, this is only IMHO.
Title: Re: Prevent Pop-up Ads in free version?
Post by: CraigB on July 25, 2011, 08:34:43 PM
Another long winded post, jeez  ::)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tgell on July 25, 2011, 10:32:18 PM
I would have no problem if this came up once a month. Better than seeing a freaking ad with an umbrella everyday. ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: user_1000 on July 25, 2011, 10:47:07 PM
Would you find something like this acceptable?

Yes. No problems.  8)
Title: Re: Prevent Pop-up Ads in free version?
Post by: MrRAlan on July 26, 2011, 12:02:16 AM
Hi again,

we're considering sending out this specific popup (the $9.99 Summer promo) once more. There's a couple of reasons behind that, one of them being that many people may have seen the popup but didn't have enough time to read it and/or think about the offer (as the popup automatically disappeared in 20 seconds).

Would you find something like this acceptable?

Generally, I'd say the offer is really attractive and does deserve more exposure but of course, at the same time we don't want to irritate our users (like you). Again, it's all about the balance.

Plus, I'd say the toaster popup in avast is fairly unobtrusive (it doesn't steal the keyboard focus, doesn't generate any sounds and automatically disappears after a short while).


Thanks
Vlk

Can you allow the advanced users to add an entry to an .ini file to prevent these?
Title: Re: Prevent Pop-up Ads in free version?
Post by: rdmaloyjr on July 26, 2011, 12:16:12 AM
Would you find something like this acceptable?

Yes. No problems.  8)
+1
Title: Re: Prevent Pop-up Ads in free version?
Post by: deetee on July 26, 2011, 10:29:55 PM
What about giving the users to option (as a tick box) to not show this ad again? Or maybe in "settings" an option to not show pop-up offers.

I've seen it twice in a week btw. I don't think it's very "cool" ... I can understand the need to market your product, but perhaps it could be done differently. 
Title: Re: Prevent Pop-up Ads in free version?
Post by: cliffa.onsite on July 26, 2011, 10:30:33 PM
It's me again...

Now that I've had time to get used to it... I like it even less.

Look how about this? How about popup a message that simply says

Code: [Select]
Avast is running a special you might be interested in.

Click here for more info.

The popup is always the same and there is no actual advertisement being displayed.  This might seem like splitting hairs but it makes a huge difference.  It's less confusing than the current ad, can link to the Avast Website which can have all the info on the promotion(s) instead of just the price, and since the ad is always the same and doesn't mention specifics it doesn't have that "invading your home to sell you crap" vibe to it... which is exactly what people have a problem with.  It still says your wanting to sell them stuff... but your inviting them to come to you rather than barging onto their desktop uninvited. It's a psychological thing (as all good marketing is).

Quite a lot of my clients are always on the lookout for good deals and would click through to the actual ad. I can also say quite a lot of my customers have ended up purchasing your flagship products... and would have likely jumped at the chance to upgrade for less. But I can also say that a certain subset of them would have had a fit or gotten confused (or both) had they seen the ads Avast is showing now.

Look... I understand advertisements are inherently invasive. There is no way to advertise without being invasive to some degree.  But there are certain places where people are less tolerant of that invasion than others.  If your going to invade those spaces you have to be more tactful than normal.  The desktop is one of those places.

I think products should only display messages on the desktop when there is something relevant to the programs purpose going on.  Never for advertising unless done very tactfully.

EDIT: and also... orange is a bad color for it... its too close to both red and yellow... which are both "warning colors." How about blue, purple, green, black, white, grey, etc?
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 26, 2011, 10:40:50 PM
Quote
But I can also say that a certain subset of them would have had a fit or gotten confused (or both) had they seen the ads Avast is showing now.
It was one single ad and only displayed once. :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharmCityCrab on July 26, 2011, 10:47:09 PM
Microsoft Security Essentials is, as far as I know, completely ad-free.

While it may be reasonable for a business offering a free product to include an occasional ad, if your competition is also free and doesn't have ads, customers are going to consider migrating.

I like Avast a lot and have used it for years and recommended it to people, but if these ads become a regular thing, I am going to consider switching my anti-virus software.

The first ad, I ignored.  The second one, I decided to look up this forum to see what's going on and register to post.  The third one, who knows?  I may switch to a different company.  I'm thinking about switching for the first time in years.

It used to be that Avast's main competition either charged an annual fee or offered an ad-riddled free product.  In that environment, if Avast had started inserting these advertisements, it probably still would have been the best of the bunch.  MSE has changed the game, though.  If they are free and have no ads, why would I use a product that is free and does have ads?  Maybe inertia -- but when the annual registration time comes around, or if the ads get to be too much -- that reason will no longer exist.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 26, 2011, 10:52:23 PM
Well, I don't like it much myself, but.....MSE can do that because, after all, it is made by MS, a company that got so profitable the US government stepped it to break it apart a little.  MSE doesn't need an advert because if you are using MSE, they already made plenty of money off of you already. 
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 26, 2011, 10:52:59 PM
Quote
But I can also say that a certain subset of them would have had a fit or gotten confused (or both) had they seen the ads Avast is showing now.
It was one single ad and only displayed once. :)

Second round pop-up has just displayed ???
Title: Re: Prevent Pop-up Ads in free version?
Post by: msgreyberry on July 26, 2011, 10:54:10 PM
Quote
But I can also say that a certain subset of them would have had a fit or gotten confused (or both) had they seen the ads Avast is showing now.
It was one single ad and only displayed once. :)

Second round pop-up has just displayed ???

Same here!! Not happy >:(
Title: Re: Prevent Pop-up Ads in free version?
Post by: deetee on July 26, 2011, 10:55:31 PM
Yeah, that second round was really a kick in the teeth. :\
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 26, 2011, 10:58:04 PM
Well, Vlk already said earlier in this thread;
we're considering sending out this specific popup (the $9.99 Summer promo) once more. There's a couple of reasons behind that, one of them being that many people may have seen the popup but didn't have enough time to read it and/or think about the offer (as the popup automatically disappeared in 20 seconds).
....so, I'm not surprised, "we're considering" is a nice way of saying "unless the sky falls or the oceans dry up". ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: newview on July 26, 2011, 11:25:11 PM
I absolutely HATE this advertising popup disguised as an Avast update notification. This could very well spell the end of my use of Avast.
Title: Re: Prevent Pop-up Ads in free version?
Post by: essexboy on July 26, 2011, 11:29:30 PM
Quote
This could very well spell the end of my use of Avast.
In that case don't try Avira or AVG - I cannot see the problem to be honest, I mean it is mountains out of a mole hill
One pop up two or three times a year for a free product that does not cost you a penny to use.  What is the problem.. I really need someone to tell me why it is such a heinous crime  
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 26, 2011, 11:34:11 PM
I absolutely HATE this advertising popup disguised as an Avast update notification. This could very well spell the end of my use of Avast.

Good luck in finding a free AV that is close to avast and doesn't do this in a more aggressive manner than this. To me that would be a bit like cutting of your nose to spite your face.

The reason we are speaking out is that this 'hasn't happened' in the past and I have been using avast for over 7 years.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 26, 2011, 11:41:55 PM
disguised as an Avast update notification.
That gives me an idea to input something constructive.....what if, when this happens again (assuming it will) or for future sales offers, you put the offer within the update pop-up?  

The update notification is an already existent pop-up, and a common one, so this would minimize flak from those who don't want any additional pop-ups....the window would be green, eliminating the inherent "caution" reaction people have to the color yellow, something I really feel should be reserved for security-related issues....

Of course, I'm sure marketing wants this to be as visible as possible  ::), hence the weird timing (some time after an update, not during) and yellow color (quick look over here, this is your AV program speaking, something might be wrong!!), I'm just trying to offer thoughts of a possible middle-ground that could be achieved.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Skyline on July 27, 2011, 12:01:59 AM
Registered to throw in my 2c.

The entire point of this product is is to remove malware, including spyware, adware, viruses, and trojans. The specific behavior of adware is to get on a computer and throw pop-ups and advertisements at the user. If it's now removing adware, but then throwing pop-ups and advertisements at the user, don't you think it's only doing 3/4 of its job? It's just been demonstrated it's no longer a "one time thing" (I expect a response telling me that it's just a "two time thing").

Also, and I'm sure I'm not the only one here, I like to install Avast when I'm helping a tech-inept relative or friend set up their computer. I am expecting a call within the next week from my uncle, who by now should be convinced that his program is going to burn down his house if he does not purchase. We're a user base computer-savvy enough to know that popup ads from a program are optional. Is everyone? Keep in mind that Mac Defender would not spread if absolutely no one believed they did need it.

The least that could be done is a toggle box to prevent showing ads (which should not be done in the color specified in the program as "Warning"). This would preferably be implemented onto the ad - I know many people who would are intimidated by the Avast control panel. The best option would be to make ads opt-in - the presence of sites like Groupon and LivingSocial show that some users love ads if they are related to them. A yes/no dialog box after installation would be the most visible way to ask the user.

as an OT: Putting the password to the user's login in plaintext in the registration email is a terrible practice for anyone, let alone a security business.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Et tu Brutus on July 27, 2011, 12:08:12 AM
An email advertising AVAST's offerings can be eliminated by a junk filter and never bother a soul. A popup cannot.

AVAST is no longer FREEWARE, it is now ADWARE and the AVAST site should refer to it as such. All mention of AVAST being free is misleading with this newest version with mandatory advertising. I don't care how often it is. Close is no cigar. It is either ad-free, or it isn't.

ADWARE is one of the things I installed AVAST to PREVENT.

Now AVAST is part of the problem. This is very disappointing to say the least. I will be looking for solutions. Either A> prevent the popups b> use an older version of AVAST to see if that works, or if necessary, switch to another product and put AVAST in the toilet with the other adware programs.

Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 27, 2011, 12:11:13 AM
I absolutely HATE this advertising popup disguised as an Avast update notification. This could very well spell the end of my use of Avast.
It is not "disguised" at all. It's very clear what it is and totally discernable as being different from an update popup.

As for MSE not doing it. The last time I checked there was no paid version of MSE so that comparison is invalid.

I still have only seen it once. It has not reappeared since the first time for me.

Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 27, 2011, 12:12:56 AM
I cannot see the problem to be honest, I mean it is mountains out of a mole hill
One pop up two or three times a year for a free product that does not cost you a penny to use.  What is the problem.. I really need someone to tell me why it is such a heinous crime  
The "problem" is that, as a first impression, the frequency of these ads is not "a few times a year".

It might be "a few times a year", or maybe not. But after presenting this ad for the first time a few days ago (as a "Summer Offer"), Avast is already sending a second ad.

Users reading the forum (and this topic in particular) might accept this "test". Other millions might not welcome it. One every week is not one per month or 4 per year. The "tolerance" to ads is a very personal matter.

In addition, having MSE available "for free" is still a factor. The fact that MS receives its income from something else is not a factor for the user to change to use MSE or not. It *is* indeed a factor for Avast Software, but not for the user. (*Other* details/quality might be a factor for the user, but not the source for income of MS.)

what if, when this happens again (assuming it will) or for future sales offers, you put the offer within the update pop-up?  

Although Gargamel1360 also mentions some "pros" for the idea, it has also "cons". Separate colors in separate unobtrusive pop ups are "clear". Mixing the main purpose of the messages might be taken as "not being clear", or "trying to be somehow surreptitious" or alike.

I personally think that a clear NON intrusive separate "offer-ONLY" pop up (as it is now) is better than a "mixed" pop up, harder to understand or read (or more confusing), specially for international users.

But, as already mentioned, the set of several colors for each type of tray notifications might need to be improved ( for Avast 7.0? ).

I also would like for the programmers to concentrate on "real security" functions, and as little as possible on "special offer pop ups inside regular update pup ups" (the looks for different screen resolutions, sizes, fonts, colors, languages...).
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 27, 2011, 12:15:04 AM
You will probably see it shortly, Dch48.  Last time, DavidR was one of the first to see it and report also, it didn't appear for me (or most others stateside) till hours later.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 27, 2011, 12:22:08 AM
An email advertising AVAST's offerings can be eliminated by a junk filter and never bother a soul. A popup cannot.

AVAST is no longer FREEWARE, it is now ADWARE and the AVAST site should refer to it as such. All mention of AVAST being free is misleading with this newest version with mandatory advertising. I don't care how often it is. Close is no cigar. It is either ad-free, or it isn't.

ADWARE is one of the things I installed AVAST to PREVENT.

Now AVAST is part of the problem. This is very disappointing to say the least. I will be looking for solutions. Either A> prevent the popups b> use an older version of AVAST to see if that works, or if necessary, switch to another product and put AVAST in the toilet with the other adware programs.


It does not fit the definition of adware. To be adware it has to promote the use of an outside product that is paying the company for inserting an install option into their installer. A company making people aware of special deals on it's own products is not adware in any sense of the word. It does not make the free version of Avast ad supported at all. The new toolbar option (yes it is an option, not a forced install) in the free Avira does constitute being ad supported since they are being paid by another company for doing it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Et tu Brutus on July 27, 2011, 12:24:35 AM
Thanks for the feedback on this "summer savings" campaign. As many of you recognized, this did represent a new way for us to share a special savings offer (although technically, it's not that new as v4.x (for those who still remember it) used the same system from time to time).

So far, the overall reception seems to be good, as many users have selected the offer. And given that we are in business and have to generate sales to keep delivering the best security software, this was a welcome response.   

Some of you asked if it will show once, or persist. For this campaign, it will show just once (let us know if you see it more than once). If this campaign made you worry we're heading the same route as AVG please rest assured that we're still very sensitive to being too aggressive in promoting our paid solutions; we seek a reasonable balance.

Someone also suggested we run some testing with non-forum users (the more casual users that represent the bulk of our customers) to discover what presentation is acceptable. Is use of the toaster prompt reasonable? How often should it present?  (we are worried it didn't show enough - it was a good offer, and it didn't give them too much time to decide). How often can we run a campaign like this? (some of you suggested 4 to 6 times a year).

Thanks again for the great feedback. We're taking it seriously.

Thanks
Vlk


So when are you changing the site to list AVAST as ADWARE and not freeware?

The GUI window was already pushing it for those of us who do not want adware on our computers. I bent for that (as I imagine others did) because of the AVAST reputation. But the popup is taking it too far, and only an idiot would imagine this isn't going to become MORE of an issue.

I installed AVAST to keep adware OFF my computer. Now AVAST *is* the malware. A darn shame.

I will look for ways to block this behavior. If it can't be done, I am looking for an alternate freeware solution. Not that you care about one person using your free program, but we know it's all about the numbers. If enough people stop using your product, that has repercussions, even if they are using the free product. You rely on users to bring paid business to you, and to be able to tell business partners, etc, that X-amount of users use AVAST... that it is #1. So it's not just about paying for the program. Free users benefit AVAST in other ways, or there wouldn't be a free (now ADWARE) version.

What a drag.  >:(
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 27, 2011, 12:26:44 AM
I personally think that a clear NON intrusive separate "offer-ONLY" pop up (as it is now) is better than a "mixed" pop up, harder to understand or read (or more confusing), specially for international users.
Oh, you changed from full novels to short stories, at least, good ;D  ;)
There is no such thing as a NON-intrusive pop-up, imo.  Sky is blue, water is wet, pop-ups are intrusive.  That why I suggested what I did. You are not increasing intrusiveness much when the existing pop-up is already displayed at least once per-boot already.

It does not fit the definition of adware. To be adware it has to promote the use of an outside product
QFT
Title: Re: Prevent Pop-up Ads in free version?
Post by: Et tu Brutus on July 27, 2011, 12:29:40 AM
An email advertising AVAST's offerings can be eliminated by a junk filter and never bother a soul. A popup cannot.

AVAST is no longer FREEWARE, it is now ADWARE and the AVAST site should refer to it as such. All mention of AVAST being free is misleading with this newest version with mandatory advertising. I don't care how often it is. Close is no cigar. It is either ad-free, or it isn't.

ADWARE is one of the things I installed AVAST to PREVENT.

Now AVAST is part of the problem. This is very disappointing to say the least. I will be looking for solutions. Either A> prevent the popups b> use an older version of AVAST to see if that works, or if necessary, switch to another product and put AVAST in the toilet with the other adware programs.


It does not fit the definition of adware. To be adware it has to promote the use of an outside product that is paying the company for inserting an install option into their installer. A company making people aware of special deals on it's own products is not adware in any sense of the word. It does not make the free version of Avast ad supported at all. The new toolbar option (yes it is an option, not a forced install) in the free Avira does constitute being ad supported since they are being paid by another company for doing it.

I disagree with you 100%. When a program installed on my computer links to the internet to serve me an ad, it is adware, no matter where the ad is coming from, or what it is advertising. Adware is intrinsically undesirable and about as welcome as malware... which it can lead to all too easily, even aside from the sheer principle that I have not offered MY computer to be a billboard for advertising. When I downloaded AVAST it claimed to be FREEWARE not ADWARE.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 27, 2011, 12:32:27 AM
So when are you changing the site to list AVAST as ADWARE and not freeware The GUI window was already pushing it for those of us who do not want adware on our computers. I bent for that (as I imagine others did) because of the AVAST reputation. But the popup is taking it too far, and only an idiot would imagine this isn't going to become MORE of an issue. I installed AVAST to keep adware OFF my computer. Now AVAST *is* the malware. A darn shame.  I will look for ways to block this behavior. If it can't be done, I am looking for an alternate freeware solution. Not that you care about one person using your free program, but we know it's all about the numbers. If enough people stop using your product, that has repercussions, even if they are using the free product. You rely on users to bring paid business to you, and to be able to tell business partners, etc, that X-amount of users use AVAST... that it is #1. So it's not just about paying for the program. Free users benefit AVAST in other ways, or there wouldn't be a free (now ADWARE) version.
What a drag.  >:(
You are being a Diva, eat a Snickers
(http://upload.wikimedia.org/wikipedia/en/thumb/8/88/Snickers_wrapped.jpg/240px-Snickers_wrapped.jpg)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Et tu Brutus on July 27, 2011, 12:41:37 AM
Registered to throw in my 2c.

The entire point of this product is is to remove malware, including spyware, adware, viruses, and trojans. The specific behavior of adware is to get on a computer and throw pop-ups and advertisements at the user. If it's now removing adware, but then throwing pop-ups and advertisements at the user, don't you think it's only doing 3/4 of its job? It's just been demonstrated it's no longer a "one time thing" (I expect a response telling me that it's just a "two time thing").

Could not agree more, except that in my opinion it is no longer doing 3/4 of its job, but failing at it by serving me ads I do not want. And "1 time" will turn into more times, because this is a trial to see people's reactions. They will push as far as they can while maintaining as many users as they can hold on to. IOW, whatever the market tolerates.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Et tu Brutus on July 27, 2011, 12:47:00 AM

[/quote]
You are being a Diva, eat a Snickers
(http://upload.wikimedia.org/wikipedia/en/thumb/8/88/Snickers_wrapped.jpg/240px-Snickers_wrapped.jpg)
[/quote]

I am a pissed off user, and I have every right to be pissed off!

But I'll take that freakin' Snickers.... !
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharlieSummers on July 27, 2011, 12:49:17 AM
I routinely recommend the Pro version of Avast to my business clients. After seeing this disgusting advertisement on my daughter's netbook earlier today, I will not do so again.

I recommended AVG until they got annoying with the advertisements. I recommended Avira until they got annoying with the advertisements. It is clear Avast is going down the same road, so I'll get ahead of the curve. Hopefully marketing has some charts and graphs that show how ticking off their users and those who recommend the software can be offset by the handful of people who will buy into these foolish in-your-face adverts.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Skyline on July 27, 2011, 12:57:38 AM
removed nested quote

It does not fit the definition of adware. To be adware it has to promote the use of an outside product that is paying the company for inserting an install option into their installer. A company making people aware of special deals on it's own products is not adware in any sense of the word. It does not make the free version of Avast ad supported at all. The new toolbar option (yes it is an option, not a forced install) in the free Avira does constitute being ad supported since they are being paid by another company for doing it.

You are splitting hairs. Adware is a portmanteau of "advertising" and "software", just as freeware is free software, spyware is software that spies on the user, and hardware is crunchy and does not melt in your mouth. Adware is advertising-supported free software, how it gets onto the computer is not relevant. Do you remember Bonzi Buddy, way back around the early 2000s? It was Clippy running 24/7 (Oh God, the horror), printing pop-up ads incessantly. That is adware. You're technically right in that this would make Avast nagware, in the same class as how Limewire (when it existed) would ask the user to upgrade to the Pro version on every startup, and yet this is irrelevant because pop-up ads are still annoying.

Did you bring enough Snickers for the rest of the class?
Title: Re: Prevent Pop-up Ads in free version?
Post by: malta on July 27, 2011, 12:58:43 AM
Well, the first time I got the pop-up ad it freaked me out a bit because it looked like a virus warning. Once I read it and realized it was an ad I just X'd it out, no biggie.

I got a second pop-up ad today and just shrugged and did the same. I don't see it as a huge issue and I love Avast and will continue to use it because it has kept my system(s) safe for years now.

My two cents!
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 27, 2011, 01:08:07 AM
hardware is crunchy and does not melt in your mouth.
Wait, I can eat my MOBO?  Why didn't anyone tell me this before?!  Let me guess, it tastes like chicken? ;D

Did you bring enough Snickers for the rest of the class?
No, I ate the rest, before I knew I could eat my hardware. ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: rob24 on July 27, 2011, 01:32:23 AM
I also noticed this just moment ago.

See screenshot.
I just got the same popup about 20 mins ago.
Someone might have already said so, but the popup said that it said 'Buy avast! Pro Antivirus for the lowest price ever at £9.99'. Click the popup and it is £29.99. Eh. Not the great bargain after all. I might have been tempted to go for Pro at £9.99 in fact I would have. Oh well.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 27, 2011, 01:43:15 AM
Yes, something is screwed up and the link isn't working as it should. The last time of this offer it did show 9.99.
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 27, 2011, 01:48:14 AM
There is no such thing as a NON-intrusive pop-up, imo.  Sky is blue, water is wet, pop-ups are intrusive.  That why I suggested what I did. You are not increasing intrusiveness much when the existing pop-up is already displayed at least once per-boot already.

If the pop up would "steal" the focus (of your current window or whichever other object or job being done), I would agree 100% with you.

When you perform a manual database update (as oppose to the default "automatic" database updates), the full main GUI of Avast shows up. That's a "no no". That's "stealing" the focus.

The tray notifications "MUST" be improved. There are bugs; the colors should be changed (specially now with these ads), they should be easily configured for transparency (optional, so system resources for "cool" multimedia features should still be optional and not by default) and so on. But the need for improvements doesn't mean that they are completely intrusive.

Being "clear", so the user can easily identify them as "important", "critical", "general info" or whatever is, IMHO, more important than appearing over the tray area "a few times per year" (and let's hope it is REALLY a few times per year).


I routinely recommend the Pro version of Avast to my business clients. After seeing this disgusting advertisement on my daughter's netbook earlier today, I will not do so again.

I don't see the relation. The Free edition of Avast is not for business. I would agree that a paying business should not receive this tray notification ads. For making offers for businesses, there are better (more respectful) ways, so Avast Software shouldn't take that path. But we are not taking about businesses, are we?
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 27, 2011, 01:50:13 AM
Yes, something is screwed up and the link isn't working as it should. The last time of this offer it did show 9.99.
Maybe the 9.99 is the "discount", not the final price?
Title: Re: Prevent Pop-up Ads in free version?
Post by: igor on July 27, 2011, 01:54:09 AM
No, certainly not... something must have gone wrong.
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharlieSummers on July 27, 2011, 02:26:49 AM
I don't see the relation.

Of course you don't. Clearly you don't mind that the company has decided to advertise in this fashion (and have made that abundantly clear) and so can't comprehend why anyone else would be bothered by it, but I do, and so will no longer act as an unpaid salesman for them. I don't trust them anymore to act in my or their customers' best interests. They have shown themselves to be no better than AVG or Avira, so I won't recommend their products to anyone, free or pro.

The "relation" is between Avast and me. They have violated that relationship by sending a pop-up advertisement to my daughter's netbook (the very thing I expected them to prevent), so I am hardly going to promote them. And if you can't "see" it now, there's no point in my continuing to explain. I have made my position, I believe, equally clear.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tgell on July 27, 2011, 02:38:28 AM
I just received the ad again: Pro for $9.99. Clicked the link and got a connection time out.
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 27, 2011, 02:42:27 AM
No, certainly not... something must have gone wrong.

I take it this means there will have to be another test now ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 27, 2011, 02:44:38 AM
I just received the ad again: Pro for $9.99. Clicked the link and got a connection time out.

Possibly because of what was mentioned about the price point being incorrect in Reply #109 above, e.g. no discount at the web page, which will have to be corrected.
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 27, 2011, 02:47:47 AM
I don't see the relation.

Of course you don't. Clearly you don't mind that the company has decided to advertise in this fashion (and have made that abundantly clear) and so can't comprehend why anyone else would be bothered by it, but I do, and so will no longer act as an unpaid salesman for them. I don't trust them anymore to act in my or their customers' best interests. They have shown themselves to be no better than AVG or Avira, so I won't recommend their products to anyone, free or pro.

The "relation" is between Avast and me. They have violated that relationship by sending a pop-up advertisement to my daughter's netbook (the very thing I expected them to prevent), so I am hardly going to promote them. And if you can't "see" it now, there's no point in my continuing to explain. I have made my position, I believe, equally clear.

The positions/opinions about these ads are not only "zero" or 100% for or against. There are middle grounds too. Although you are wrongly assuming some things about me, I do respect your point of view.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Nesivos on July 27, 2011, 03:16:31 AM
I don't believe there is I just got it today also, but it was also an offer (Summertime Savings) as well a general ad.

Personally I don't feel it is that much hassle, but the Orange grabs your attention when used in the same pop-up style as updates and alerts and automatically I though an update had failed, etc.

I see the £ has reached parity with the Euro, so not as good an offer as first suggested then and certainly not the lowest price ever ;D

Avast Pro price in your post on the first page of this thread of 9.99 pounds converts to $16.41

You can now purchase three years of AIS for one computer for $13.33 a year.

http://www.avast.com/internet-security (http://www.avast.com/internet-security)
Title: Re: Prevent Pop-up Ads in free version?
Post by: LunarWolf on July 27, 2011, 04:32:26 AM
First of all, if you take a look at Panda Cloud, the only ad they have is in the main GUI and that too can be close. They don't do pop up. At least not yet. And from what I understand, Panda Cloud could be a potential competition to avast in the free market as their detection rates are almost the same. So as I said, avast better watch itself with the ads. Too much ads will cause avast to lose users and potential customers and user database.

Ways to improve :
1. Make sure the ad link in the ad is fully functional.

2. Ad notification should be blue or purple (I know avast does not have purple notification. But maybe in future version for ads.) Orange is like there is something which you need to look into.

3. Reduce the frequency of ad pop up.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Ven on July 27, 2011, 04:43:55 AM
Some of you asked if it will show once, or persist. For this campaign, it will show just once (let us know if you see it more than once). If this campaign made you worry we're heading the same route as AVG please rest assured that we're still very sensitive to being too aggressive in promoting our paid solutions; we seek a reasonable balance.

After reading the entire thread, I've registered to throw in my two cents.

Long time user here. Last Thursday we recommended Avast! to a family member who was complaining about Norton nag screens - the next day we received the first Avast! advert. Thanks for that!  >:(  Twas hard enough to convince a know-it-all-no-nothing that a free product was better than their crappy nagging Norton pre-install.

I have always recommended Avast! in my many years of use (at least 6 years now) and some of those ppl have even purchased the pro product. So from free users you gain enthusiastic word of mouth and there ain't no better advertising than that -- not to mention the largest user base in which to expand your virus definition DB. Free users add value to the worth of your pro product.

Less free users --> less word of mouth --> less notifications to your virus DB --> less effective product --> less purchasers of your pro product.

You know this.

And the evidence is here - http://www.avast.com/en-au/free-antivirus-download#tab1

As to your assertion in the above quote that "for this campaign, it will show just once", well I'm here to let you know it's now appeared twice in one week (at least three times actually, because the first time we did a reinstall thinking our Avast had been compromised).

I then note that later in this thread you say "we're considering sending out this specific popup (the $9.99 Summer promo) once more." - received that 2nd one (technically 3rd!) today. So there you go, didnt take you long to change your mind from "just once" to just once more, yeh? How many more? Can we "rest assured" that you have used up 2 out of your 4/6 per year already?  ???

Hubby also says he has received the promo more than the 3 times in the past week and is wondering if the feature is being exploited, possibly remotely, since you assert the promo has only been sent twice.

I concur with others ... this would not have been so bad if it werent orange, the warning colour of the software -- fine if a person is computer savvy and may finally decide to check authenticity on the forums, not so great for noobs and first-timers. At the very least use the info popup colour, blue. After all it is info, not a warning or alert. Also consider an opt-out check box.

I'd hazard a guess there are many reading this forum who wont bother to register and voice their opinion, and they will now identify little difference between Avast! and some other ad-supported product. And there will be several more who wont visit these forums at all.
Title: Re: Prevent Pop-up Ads in free version?
Post by: mantra on July 27, 2011, 06:44:17 AM
today i get the second pop up about summer discount   €9.99
i guess there is a mistake , i mean €10 (9.99) so cheap ??
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 27, 2011, 07:17:42 AM
today i get the second pop up about summer discount   €9.99
...yes, and you can see the offer in the GUI of the Free, too.
Title: Re: Prevent Pop-up Ads in free version?
Post by: norel on July 27, 2011, 07:28:30 AM
I've received two within the last three or four days.

I don't mind it. I don't even mind the slider. But if they start getting too frequent that's when they fall into the "nag" category and will totally suck. Once a month seems fine to me. Too often and people will simply tune them out anyway.

I like the idea of a link that says "Learn More" or something. When all there is is a "Buy Now" link you'll have people like VLK was describing who don't want to buy now but who will later wish they knew where to go for more info.  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 27, 2011, 07:49:49 AM
I still have only seen it the one time but even if it does pop up again, I really don't care. Nobody really has a valid reason to be upset about this. Talk about mountains from molehills !  It is not adware, it is not anything but a notice of a special deal if you choose to avail yourself of it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: malta on July 27, 2011, 08:30:53 AM
One thing I have noticed reading this thread is that the price seems to be 9.99 variously in pounds, euros and dollars, which is weird.

The pop-ups I have had said $9.99, others have reported €9.99 and others £9.99. Each of these things are not like the others....just sayin'!



Title: Re: Prevent Pop-up Ads in free version?
Post by: catinahat on July 27, 2011, 09:32:31 AM
I am a only new Avast! user so I hope it's OK to throw my two cents in: This pop up doesn't bother me. Compared to the pop-ups with other software I've used, it's tiny and pretty unobtrusive. If it were frequent (i.e. more than weekly) and it was simply to announce the premium version exists (we all know that already), I'd be more annoyed I think, but this has only shown up twice in two weeks and it's about a special deal. I find that reasonable, especially as this is FREE software, and if I was considering upgrading soon it would be good to know that now would be an excellent time.

I understand that this is a business and one needs eat, and also the concept of a non-existant economy, but I *reallly* hope that  Avast! don't go the way of Avira. I am a former Avira user and learned that the toolbar would be an optional installation with SP2 in exchange for the webguard module. I did a little research on the Ask toolbar and decided I didn't want it within ten feet of any machine of mine (for many reasons). I switched to Avast! after discovering that ASK files were installed on my computer even though I declined the toolbar when SP2 was released (there was no option to actually decline, just install now or later), and those said ASK files were not inactive.  A component of the ASK files was dialling home several times a day, and the ASK related files were protected and unable to be deleted. I install AV/AS software to protect myself from adware, not acquire it, so may trust in Avira has gone. There's more to the story - the way Avira went about it and how they responded to concerned users left a bad taste in my mouth, and the update was full of bugs and I had all sorts of problems with it, but this isn't the place to get into all that....

I respect that others are bothered by the pop up, but for me, it's no biggie... especially after the above dramas!
Title: Re: Prevent Pop-up Ads in free version?
Post by: Mayflower on July 27, 2011, 10:58:38 AM

I don't mind it. I don't even mind the slider. But if they start getting too frequent that's when they fall into the "nag" category and will totally suck. Once a month seems fine to me. Too often and people will simply tune them out anyway.

I like the idea of a link that says "Learn More" or something. When all there is is a "Buy Now" link you'll have people like VLK was describing who don't want to buy now but who will later wish they knew where to go for more info.  :)

I agree.

But I am afraid it's all about selling a product. You simply don't sell by "Learn More".

Even If I would like to learn more before I buy.  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tetsuo on July 27, 2011, 02:27:50 PM
Yesterday evening I received a second pop-up. The first time I thought it was only a "one-time" pop-up, but obviously I was wrong.

I've been using Avast! for several years now - since v.3 as far as I can recall - so I'm not a new user. I don't like these unwanted advertising pop-ups in any way.

All the "old" users of Avast! that I know dislike them and they are currently talking about them and how they will eventually evolve in the near future.

As for security software: reputation quickly changes (e.g. Avira). Please, keep this in mind.

Advertising via pop-ups is a very, very bad idea when experienced users have other free remarkable software to turn to (MSE, Panda...), IMHO.

Kindest regards,
T.
Title: Re: Prevent Pop-up Ads in free version?
Post by: street_lethal on July 27, 2011, 03:01:00 PM
I received another cheesy pop-ad this morning. So is this going to be the norm for now on? Expect a pop-up ad once or more a week?
Title: Re: Prevent Pop-up Ads in free version?
Post by: nord on July 27, 2011, 03:42:54 PM
Just to add, that as you can change how long the popup is on, I have changed the update popup time to 2 seconds. Is this optimal, no, but it is better.



Title: Re: Prevent Pop-up Ads in free version?
Post by: presario on July 27, 2011, 03:56:53 PM
Just to add, that as you can change how long the popup is on, I have changed the update popup time to 2 seconds. Is this optimal, no, but it is better.
Thanks for the info!


Ref: let us know if you see it more than once.
I just received my second pop-up in less than 3 days (Avast Free Version).  Obviously I'd rather not have pop-ups, but it's no big deal for Free Software (within reason).  I've been using Avast Free for years and will continue to do so because in my opinion it's the best there is.
Title: Re: Prevent Pop-up Ads in free version?
Post by: rob24 on July 27, 2011, 04:49:49 PM
today i get the second pop up about summer discount   €9.99
...yes, and you can see the offer in the GUI of the Free, too.

Ah yes and that appears correct too, with the discount.
Title: Re: Prevent Pop-up Ads in free version?
Post by: msgreyberry on July 27, 2011, 05:26:23 PM
Actually, at first, I wasn't happy with the second ad, but now it seems ok (i changed the pop up time to 5 seconds or so) so it's better.

But AVAST! saves itself by being a great antivirus ^^
Title: Re: Prevent Pop-up Ads in free version?
Post by: norel on July 27, 2011, 05:36:23 PM
I also agree with LunarWolf that the slider should be blue as that color is supposed to be for information according to the popup color code chart. Using yellow (warning) seems a bit like subtle manipulation through fear. It's that sort of tactic that makes people resent advertisers.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 27, 2011, 05:41:02 PM
I also agree with LunarWolf that the slider should be blue as that color is supposed to be for information according to the popup color code chart. Using yellow (warning) seems a bit like subtle manipulation through fear. It's that sort of tactic that makes people resent advertisers.
This part even I can agree with. I'd prefer to be lulled into a sale (blue or pastel color) not scared into it.(red or orange color)  :)
Make me feel good while I allow you to charge my credit card.  ;D ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: Mayflower on July 27, 2011, 07:43:47 PM
Soon we have the most colourful antivirus of them all.  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 27, 2011, 08:39:25 PM
I also agree with LunarWolf that the slider should be blue as that color is supposed to be for information according to the popup color code chart. Using yellow (warning) seems a bit like subtle manipulation through fear. It's that sort of tactic that makes people resent advertisers.
This part even I can agree with. I'd prefer to be lulled into a sale (blue or pastel color) not scared into it.(red or orange color)  :)
Make me feel good while I allow you to charge my credit card.  ;D ;D

For all those requesting "blue" for this type of notifications, I'd like to mention that blue is already being used as the PROGRAM update notifications (which many of the frequent forum users won't get to see, but millions of Avast users do).

I do agree that some more pastel or neutral color should be used for these ads/offers (instead of yellow/red/orange), but at the same time the PROGRAM update notifications should be changed too accordingly.

I mean, I agree, but changing "only" the ads to be blue is not enough (and not the only possible adequate color); they should rearrange the complete set of notification's types. (And let's still hope that Avast Software will keep their Word, since this week they didn't >:( :o :()
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 27, 2011, 09:14:02 PM
I've still only seen it the one time, and it was orange.
Title: Re: Prevent Pop-up Ads in free version?
Post by: hlecter on July 27, 2011, 10:12:19 PM
My second pop-up:

From yesterday, I expect more colours to come.  :)

Must be good news for those whising a blueish colour
as stated earlier in this thread.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 27, 2011, 11:04:32 PM
My second pop-up:

From yesterday, I expect more colours to come.  :)
Nice it's in blue.


Looks like every one is copying the message scheme. I just got found the following in my gmail sign-on screen:
(http://my.jetscreenshot.com/2701/m_20110727-z6jk-24kb.jpg) (http://my.jetscreenshot.com/2701/20110727-z6jk-24kb)
Title: Re: Prevent Pop-up Ads in free version?
Post by: mican on July 27, 2011, 11:06:11 PM
Thanks for the feedback on this "summer savings" campaign.... Some of you asked if it will show once, or persist. For this campaign, it will show just once (let us know if you see it more than once).

It just popped up for the second time on my PC.  I do not like this at all.  Please give us some way of disabling your advertising pop-ups.

Title: Re: Prevent Pop-up Ads in free version?
Post by: mican on July 27, 2011, 11:07:57 PM
Would you find something like this acceptable?

No, I do not find it acceptable at all.

Title: Re: Prevent Pop-up Ads in free version?
Post by: jadinolf on July 28, 2011, 01:23:30 AM
Can't imagine a software company trying to make a profit on their products. ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 28, 2011, 02:27:05 AM
Can't imagine a software company trying to make a profit on their products. ;)
Maybe Avast should stop trying to run at a profit and just raise it's debt ceiling limit ???

(Sorry just thought I'd sneak that in.   ;D )
Title: Re: Prevent Pop-up Ads in free version?
Post by: norel on July 28, 2011, 03:40:45 AM
The teal looks nice.
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharmCityCrab on July 28, 2011, 03:48:37 AM
Can't imagine a software company trying to make a profit on their products. ;)
Maybe Avast should stop trying to run at a profit and just raise it's debt ceiling limit ???

(Sorry just thought I'd sneak that in.   ;D )

Repeal the Bush tax cuts!

Wait, what are we talking about again? ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on July 28, 2011, 07:02:01 AM
Can't imagine a software company trying to make a profit on their products. ;)
Right!
This is a fantasy story... ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: DarkMasters on July 28, 2011, 07:38:12 AM
Why does everyone getting so worked up about this pop-up ads?
You're using Avast Free.
Avast offer you Google Chrome upon installation (not some annoying toolbar).
Avast shows ad in it's UI (which most normal user rarely see).
Avast shows ad in it's small pop-up once or twice (at least the pop-up is relevant and not filling up your screen or stealing your window focus)

I've tried other free antivirus from other big name vendor (Avira, Panda, AVG, and MSE) and end up choosing Avast free over others. Other antivirus offering and ads are worse than what Avast does. MSE free from offers and ads? Sure it does, however I'd still choose Avast over MSE anytime (as long as Avast keep improving it's performance and stay light)

Being an antivirus company is a business, and it's need to generate profit to stay healthy, expanding the company, and improving it's service quality.

Be thankful of what you've been given and remember that nothing it's truly free in this kind of world.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 28, 2011, 08:46:02 AM
Why does everyone getting so worked up about this pop-up ads?
You're using Avast Free.
Avast offer you Google Chrome upon installation (not some annoying toolbar).
Avast shows ad in it's UI (which most normal user rarely see).
Avast shows ad in it's small pop-up once or twice (at least the pop-up is relevant and not filling up your screen or stealing your window focus)

I've tried other free antivirus from other big name vendor (Avira, Panda, AVG, and MSE) and end up choosing Avast free over others. Other antivirus offering and ads are worse than what Avast does. MSE free from offers and ads? Sure it does, however I'd still choose Avast over MSE anytime (as long as Avast keep improving it's performance and stay light)

Being an antivirus company is a business, and it's need to generate profit to stay healthy, expanding the company, and improving it's service quality.

Be thankful of what you've been given and remember that nothing it's truly free in this kind of world.

I guess we've now come full circle. :)

I'm a little confused and bewildered by all the complaints.
You get top notch protection and it's free. You get zero garbage
shoved down the throat when you install it
and you're complaining about
an infrequent sales pitch about getting the Pro or Internet Suit at a reduced price ???
Maybe it's time we all realized that you can't get something for nothing.
It's a fact we should all be aware of.  :)


Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 28, 2011, 06:04:37 PM
I use Trillian free and their adds are really annoying since they pop up right in the conversation window:

(http://my.jetscreenshot.com/2701/m_20110728-ybvc-12kb.jpg) (http://my.jetscreenshot.com/2701/20110728-ybvc-12kb)

This is just to emphasize that what Avast is doing is extremely mild to some of the other free applications.
Title: Re: Prevent Pop-up Ads in free version?
Post by: msgreyberry on July 28, 2011, 07:02:26 PM
I use Trillian free and their adds are really annoying since they pop up right in the conversation window:

(http://my.jetscreenshot.com/2701/m_20110728-ybvc-12kb.jpg) (http://my.jetscreenshot.com/2701/20110728-ybvc-12kb)

This is just to emphasize that what Avast is doing is extremely mild to some of the other free applications.

I must agree with you on that one
Title: Re: Prevent Pop-up Ads in free version?
Post by: DarkMasters on July 29, 2011, 12:53:37 AM
I guess we've now come full circle. :)

Ahh... Now I read all the comments before me. You're right. I guess we're on the same page then.
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharmCityCrab on July 29, 2011, 02:47:34 AM
I use Trillian free and their adds are really annoying since they pop up right in the conversation window:

(http://my.jetscreenshot.com/2701/m_20110728-ybvc-12kb.jpg) (http://my.jetscreenshot.com/2701/20110728-ybvc-12kb)

Have you considered Pidgin?

http://www.pidgin.im

No ads.

Sort of a dated user interface, but to me that's a feature. :)  I actually like the old style instant message interfaces.
Title: Re: Prevent Pop-up Ads in free version?
Post by: The Kitchen Sink on July 29, 2011, 03:25:02 AM
Well I for another do NOT like this at all.

Every company doing this think nothing of it to plaster more onto the users that hate it already. Small amounts at first and Billboards in the future. It doesn't stop here. Nor will it.

The free version as many have stated is used in MANY tech shops. Servicing thousands of people.
Those people are already aware of the pay products of Avast. Many of those technicians will offer the free version and give free marketing to those very customers to buy the pay version. My shop does this.

Now take all the people that hate adverts. This is going to put off more potential customers for a small gain at first and no gain in the long term for losing as many customers and users. Most of whom will not comment on Avast forum ever, to voice they hate it.

Now take those that are voicing complaints and being sniped at for "making mountains out of mole hills". Our concerns are equally valid. I do not say to those who do not mind are to be ignored.

My impression when I see the company Public Relations people saying everythings fine and we're doing whatever the hell we want. Ignoring the complaints. This won't get better for ALL users.

I say no ads at all. The ad in the main window is annoying but its obvious of pay product offers. That is enough. Anyone not knowing this feel duped because they were not tech savvy enough to know it was an advertisement. That is terribly wrong. To hell with what color it is.

Technician people know well enough, and still are getting spooked like its a virus warning. That is unacceptable. Full well knowing all your users do not know anything about the program.
The revenue from the adverts of late would say to me. The non-technicians are spooked into thinking they have to upgrade and pay for it now. There is no color or anything that would make me think that this is not the case. Its a terrible practice that needs to stop before it gets over blown.

With regards to businesses and average users(non technicians). I can no longer say Avast should be used if this activity continues. Avast may not care at first. But this would affect just from 1 technician several hundred potential paying customers.

Do not let shareholders make these decisions. Those are not the people to trust nor give a care about its user base loyal for years. Its already started to upset people enough to make this thread rather extensive.

Regards,
Avast user of 5 years.
Title: Re: Prevent Pop-up Ads in free version?
Post by: allenergy on July 29, 2011, 04:28:50 AM

Be thankful of what you've been given and remember that nothing it's truly free in this kind of world.

Dear DarkMasters, That is a very sad attitude.  Yes there are things that are free and unconditionally given.  We would be a sad race if there were not.  Even plants and animals give unconditionally.   The more we move towards freely giving, the more we will be given.  Conditional giving creates push back (as evidenced in this thread) ...

Compassion, caring, time, love.. all are things that need to be given freely without conditions.  Are they?  Too infrequently.

As for Avast free.  I agree that invasive pop ups on someone's PC monitor is pushing it.  Pop ups inside the UI or ads in the UI are fine.  Yes they have to advertise, but they should do so without disrupting someone's computer usage.  To advertise in a disruptive manner is no better than the disruptive "fake AV viruses and their pop ups".  

Avast can also EMAIL it's database of registered users when there is a big special they are running - to do so only for big specials would not be considered spamming.  
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 29, 2011, 04:33:55 AM
Quote
Avast can also EMAIL it's database of registered users when there is a big special they are running - to do so only for big specials would not be considered spamming
Sorry but your totally wrong. Sending you an unsolicited email is considered spam.
 
Title: Re: Prevent Pop-up Ads in free version?
Post by: DavidR on July 29, 2011, 04:37:11 AM
@ allenergy
You have got to be joking email over 100million users there are over 160million users and the greatest majority are avast free users.

Emailing these kind of number is absolutely crazy and most would consider that spamming, much worse than this relatively innocuous pop-up. Which if you look in the settings you can restrict how long it even appears, avastUI, Settings, Pop-ups..
Title: Re: Prevent Pop-up Ads in free version?
Post by: ady4um on July 29, 2011, 05:25:39 AM
@ allenergy
You have got to be joking email over 100million users there are over 160million users and the greatest majority are avast free users.

Emailing these kind of number is absolutely crazy and most would consider that spamming, much worse than this relatively innocuous pop-up. Which if you look in the settings you can restrict how long it even appears, avastUI, Settings, Pop-ups..

... which means that any present user would invest less than 20 seconds to pay attention to the ad / offer, and anyone really interested would follow through.

Unsolicited emails would be stopped by antispam or some other similar services, and they would by sent to all, past and present, free or paying users, with Avast email servers being overloaded with sending "ads". On the side of the users, each and every user actually receiving this email, interested or not, would have to open and read about the "special offer", taking more than an unobtrusive 20 seconds pop up. After that email, even more users will stop using and/or promoting Avast.

I REALLY wish we could close the issue in "no more than 4 times a year", specially complying to the promises. (Of course the "real" wish would be to close it in "no ads" for the sake of Avast good name, but that ship seems to be gone)
Title: Re: Prevent Pop-up Ads in free version?
Post by: DarkMasters on July 29, 2011, 09:41:42 AM

Be thankful of what you've been given and remember that nothing it's truly free in this kind of world.

Dear DarkMasters, That is a very sad attitude.  Yes there are things that are free and unconditionally given.  We would be a sad race if there were not.  Even plants and animals give unconditionally.   The more we move towards freely giving, the more we will be given.  Conditional giving creates push back (as evidenced in this thread) ...

Compassion, caring, time, love.. all are things that need to be given freely without conditions.  Are they?  Too infrequently.

Have you really read my statement which you quoted up there?

Quote
remember that nothing it's truly free in this kind of world
this kind of world = business world or the world of software business

Honestly, there's always conditions in everything (even in things like compassion, caring, time, love, animal, plant, etc). You wouldn't give your compassion, caring, time or love to someone who didn't deserve it, would you? See? There's conditions in everything...
Title: Re: Prevent Pop-up Ads in free version?
Post by: CraigB on July 29, 2011, 10:06:09 AM
Why does everyone getting so worked up about this pop-up ads?
You're using Avast Free.
Avast offer you Google Chrome upon installation (not some annoying toolbar).
Avast shows ad in it's UI (which most normal user rarely see).
Avast shows ad in it's small pop-up once or twice (at least the pop-up is relevant and not filling up your screen or stealing your window focus)

I've tried other free antivirus from other big name vendor (Avira, Panda, AVG, and MSE) and end up choosing Avast free over others. Other antivirus offering and ads are worse than what Avast does. MSE free from offers and ads? Sure it does, however I'd still choose Avast over MSE anytime (as long as Avast keep improving it's performance and stay light)

Being an antivirus company is a business, and it's need to generate profit to stay healthy, expanding the company, and improving it's service quality.

Be thankful of what you've been given and remember that nothing it's truly free in this kind of world.
+1  :)
Title: Re: Prevent Pop-up Ads in free version?
Post by: elzar on July 29, 2011, 06:25:56 PM
I just got this popup - my reaction was - WHAT THE HELL IS THIS $*$&???  IT IS INTRUSIVE AND HIGHLY ANNOYING.   I feared that Avast may be going the way of AVG with multiple nagging hijacking webpage etc ads now.  I came up to this forum to see what is going on.

I am relieved to read part of this thread & see that Avast is receptive and understanding of people's complaints of this - and that this should be either one time ONLY thing or extremely infrequent (provided that works - with AVG I had to junk it because their supposed "one time" ad campaign kept hijacking my desktop and opening a browser window at random intervals).

Popup nag ads are annoying, intrusive, and unacceptable, of ANY frequency.  I expect to now be bugged by about 10 of friends/family who over the years I have helped convince & setup their PCs to use Avast, telling them how great, unobtrusive, and totally nagfree the free version is.  Sigh...

If you are going to push ads, then they need to be IN THE INTERFACE of the application - not popping up on the desktop like some kind of spam or malware.

I feel that email notification of product sales is more acceptable than these popups and hope Avast will discontinue this type of popup spam approach.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 29, 2011, 08:25:08 PM
@elzar
If you had read this thread, you would have realized that emailing 150 000 000 emails is considered SPAM.
An occasional notice making you aware of a bargain isn't a big deal even if some people consider this
a major problem.
Time for a reality check.  :o
Title: Re: Prevent Pop-up Ads in free version?
Post by: elzar on July 29, 2011, 08:38:40 PM
@elzar
If you had read this thread, you would have realized that emailing 150 000 000 emails is considered SPAM.
An occasional notice making you aware of a bargain isn't a big deal even if some people consider this
a major problem.
Time for a reality check.  :o


 

Unexpected popups interrupting what I'm doing on the PC is far more intrusive than me getting an advertising email.

I'll repeat what I already said:

"I feel that email notification of product sales is more acceptable than these popups and hope Avast will discontinue this type of popup spam approach."

I'd rather get spam in email than spam on my desktop.

Time for a reality check yourself.  :P



Title: Re: Prevent Pop-up Ads in free version?
Post by: Jack 1000 on July 29, 2011, 09:25:53 PM
I have gotten the special offer twice so far.  It comes a few minutes after my afternoon definitions update.

I have no problem with it as long as it stays extremely minimal.  It simply is a news item feature telling you about Avast services and deals.  Push it through maybe two times out of a year, that's fine.

Remember Avast 4.8, would rarely show news or special offers.  I don't think I have ever seen it in 5.0.

I don't think we need to worry about Avast becoming Avira with it's nagging "You can buy the free version" after each update.  Now that is a PITA.

But to keep everyone at Avast happy, maybe a future Avast update will allow an option to be unchecked that says, "Notify me of Avast Promotions and Special Offers."  That makes it there if you want it, with an opt out option if you don't.  Turned on by default to satisfy marketing trends.  But the pop-up should have the check box opt-out there as a part of it as well. Or something that says, "You can turn off the ad pop ups in Avast Maintenance Settings."

Jack
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 29, 2011, 11:56:37 PM
@elzar
If you had read this thread, you would have realized that emailing 150 000 000 emails is considered SPAM.
An occasional notice making you aware of a bargain isn't a big deal even if some people consider this
a major problem.
Time for a reality check.  :o


 

Unexpected popups interrupting what I'm doing on the PC is far more intrusive than me getting an advertising email.

I'll repeat what I already said:

"I feel that email notification of product sales is more acceptable than these popups and hope Avast will discontinue this type of popup spam approach."

I'd rather get spam in email than spam on my desktop.

Time for a reality check yourself.  :P




How does it interrupt anything you're doing? You can easily make it go away or it will disappear on it's own in a few seconds. I still have only seen the first orange one though.
Emailing it would make no sense from a business perspective since it would probably be classed as Spam mail, filtered out, or even deleted, and very few people would ever see it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: rob24 on July 30, 2011, 12:39:05 AM
I also noticed this just moment ago.

See screenshot.
I just got the same popup about 20 mins ago.
Someone might have already said so, but the popup said that it said 'Buy avast! Pro Antivirus for the lowest price ever at £9.99'. Click the popup and it is £29.99. Eh. Not the great bargain after all. I might have been tempted to go for Pro at £9.99 in fact I would have. Oh well.
I know this thread is about unwanted advertising popups in the Free version, but personally I get then so rarely they are not an issue, but I'd have referred a less momentary panic inducing colour! I've not had a repeat of the £9.99 (or any other price) since above.

But what I wanted to ask, and maybe it ought to be a new thread, is if I were to take up this offer for a year, at the end of the year to renew will be a lot more (presumably). Also does the paid for version revert automatically (or maybe on prompt) to the free version at the year end?
TBH I'm happy with the Free, but if there is real advantage to be had with Pro, if only for a year, then £9.99 seems good. What extra protection is there in real terms?

Thanks.

Rob
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 30, 2011, 12:44:22 AM
but I'd have referred a less momentary panic inducing colour!
People got a blue window the second time it was sent out,  so that part was acknowledged quickly
http://forum.avast.com/index.php?topic=82026.msg672019#msg672019 (http://forum.avast.com/index.php?topic=82026.msg672019#msg672019)
Title: Re: Prevent Pop-up Ads in free version?
Post by: CharmCityCrab on July 30, 2011, 04:17:31 AM
Maybe someone from AVAST could let us know what we can expect going forward in terms of pop-ups advertisements.  We had none and them all of the sudden two within a very short time of each other.  Are we going to be getting one every week now?  A couple times a year?  What's the deal?

While the ads annoy me, I actually like the pop-ups letting us know when the definitions have been updated, and I thought the popups a while back linking to their blog and pictures of their new office were kind of cool.  I don't mind those little corner pop-ups in general.  It's just the advertisements that kind of get on my nerves.  If they're informative (i.e. your definitions have been updated) or fun (i.e. here are some pics of the office party), that's cool, but the reason I picked a free antivirus is because I really don't have much money, and things like ads that remind me of that kind of stress me out.  I like to go on the computer for a break from being told about things I can't afford. ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: CraigB on July 30, 2011, 04:38:33 AM
Maybe someone from AVAST could let us know what we can expect going forward in terms of pop-ups advertisements.  We had none and them all of the sudden two within a very short time of each other.  Are we going to be getting one every week now?  A couple times a year?  What's the deal?

While the ads annoy me, I actually like the pop-ups letting us know when the definitions have been updated, and I thought the popups a while back linking to their blog and pictures of their new office were kind of cool.  I don't mind those little corner pop-ups in general.  It's just the advertisements that kind of get on my nerves.  If they're informative (i.e. your definitions have been updated) or fun (i.e. here are some pics of the office party), that's cool, but the reason I picked a free antivirus is because I really don't have much money, and things like ads that remind me of that kind of stress me out.  I like to go on the computer for a break from being told about things I can't afford. ;)
If you go back and read the thread you will have your answer  ::)
Title: Re: Prevent Pop-up Ads in free version?
Post by: rob24 on July 30, 2011, 02:27:28 PM

Ah good thanks
Title: Re: Prevent Pop-up Ads in free version?
Post by: nmb on July 30, 2011, 02:30:14 PM
Got the ad today.. I can get AIS for less than $10 even during normal days. So no summer savings for me ;)
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 30, 2011, 07:13:20 PM
Where's my blue one? I still haven't seen it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Gargamel360 on July 30, 2011, 08:01:20 PM
Jealous? ;D

I have not had "the pleasure" yet either, unless I missed it when I was AFK.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on July 30, 2011, 08:05:27 PM
 ;D I've even gone as far as choosing to see the last popup from the tray icon. I've never gotten it.
Title: Re: Prevent Pop-up Ads in free version?
Post by: bob3160 on July 30, 2011, 10:40:20 PM
;D I've even gone as far as choosing to see the last popup from the tray icon. I've never gotten it.
Guess they made sure you had nothing to complain about.  ;D ;D
Title: Re: Prevent Pop-up Ads in free version?
Post by: splodger on August 01, 2011, 02:23:10 AM
OK, I've bothered to register just to make a comment...

I've now had this summer savings pop up for at least the third time in the last week or so.

In spite of the fact Avast is free, so is the MS equivalent, and if there is one thing I HATE, it's being nagged.

The annual registration thing, and the ads on the UI are fair enough, but these are getting on my nerves.

Not trying to be antagonistic, but in all honesty, I'll go over to MSE if this carries on.

Sorry.
Title: Re: Prevent Pop-up Ads in free version?
Post by: =SKY= on August 01, 2011, 10:27:19 PM
..., but in all honesty, I'll go over to MSE if this carries on.
Sorry splodger, but I think, this is not really a reason to go over MSE.
Just my opinion... :-X
Title: Re: Prevent Pop-up Ads in free version?
Post by: igor on August 01, 2011, 10:30:10 PM
Unless you reinstalled avast! (or possibly restored the factory settings), you couldn't have got three popups.
Title: Re: Prevent Pop-up Ads in free version?
Post by: Dch48 on August 01, 2011, 10:34:42 PM
I've only gotten it the first time and that was on my old machine. I haven't seen it all on this one yet
Title: Re: Prevent Pop-up Ads in free version?
Post by: Tgell on August 01, 2011, 11:37:34 PM
I got the pop-up twice. Once and another because Vlk thought the first one wasn't long enough. The offer was for pro until the end of July, so unless something new is offered, I think that will be the last for awhile.
Title: Re: Prevent Pop-up Ads in free version?
Post by: splodger on August 02, 2011, 01:52:41 AM
It may not be "possible", but nonetheless, it happened. No re-installation either.

I know the devs will do what they have to do, and I'm not going to whine about it, but I thought it polite to give some feedback. That's all.

Cheers.