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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fizi011 on March 02, 2011, 11:55:19 PM

Title: Avast and Windows Xp
Post by: fizi011 on March 02, 2011, 11:55:19 PM
I install Avast 6 but the Security Center say that no virus protected program.
What I can make? (appears shield with red X)
Avast! 6.0.1000 and Windows XP SP3
Sorry for my english!
Thanks!
Title: Re: Avast and Windows Xp
Post by: YoKenny on March 02, 2011, 11:58:55 PM
What language do you speak ???
Is is XP Home or Pro ???
Title: Re: Avast and Windows Xp
Post by: DavidR on March 03, 2011, 12:00:08 AM
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

Title: Re: Avast and Windows Xp
Post by: fizi011 on March 03, 2011, 12:00:31 AM
My language is Hungarian.
Xp Home.
No other anti-virus program installed.
I used Avast 4.x before this (worked normally). I deleted it and after I install ver. 6.
Title: Re: Avast and Windows Xp
Post by: DavidR on March 03, 2011, 01:13:39 AM
Probably best to do a clean reinstall:
- Download the latest version of avast, 6.0.1000 http://www.avast.com/free-antivirus-download (http://www.avast.com/free-antivirus-download) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear5.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for avast products including avast 4.8.x and 6.0.x).
Title: Re: Avast and Windows Xp
Post by: fizi011 on March 03, 2011, 08:47:41 AM
I made it but the problem some.
Appears red shield X; system say no virus-protected program.
And after installed v6 sometimes the computer system not boot, freeze (crash) and need reboot the system.
Title: Re: Avast and Windows Xp
Post by: SafeSurf on March 03, 2011, 08:54:52 AM
What other security software do you currently have or did you have in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software

- If they were in the past, how did you remove them (the vendor's uninstaller's tool or  another way)?
Title: Re: Avast and Windows Xp
Post by: Zyndstoff (aka Steven Gail) on March 03, 2011, 09:29:09 AM
Quote from: fizi011 on March 03, 2011, 12:00:31 AM
I used Avast 4.x before this (worked normally). I deleted it and after I install ver. 6.

...this is not good.
Looks like there are two mingled up versions on the system?
Title: Re: Avast and Windows Xp
Post by: SafeSurf on March 03, 2011, 09:46:02 AM
Yes, but hopefully if the OP followed David's instructions on uninstalling all of Avast's versions prior to installing Avast again, he/should be OK.  We'll have to wait for the OP to respond back with our fingers crossed.
Title: Re: Avast and Windows Xp
Post by: fizi011 on March 03, 2011, 02:53:27 PM
I only use and used Avast!
Now installed v6 and before v6 was installed v4.8.
I uninstalled v4.8 (I uninstall it as you said)
No other virus program on my PC.
No firewall software on my PC, firewall in the router.
Title: Re: Avast and Windows Xp
Post by: Zyndstoff (aka Steven Gail) on March 03, 2011, 03:59:39 PM
Well, as I understand it:
You install Avast, but WinXP does not recognize it and the Win Security Center gives this shield with a red x in it.
But Avast is up and running - the Avast ball is there and has no indication of malfunction. Right?

So, you may want to try a repair installation (Control Panel -> Software -> Avast (doubleclick, scroll down to "Repair", select). Then reboot.

If that does not cure it, you can disable the WinXP monitoring for AntiVirus Software in the Security Center. Avast itself will keep you informed about its status in the system tray via the a-ball.  ;)