Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: the_doc on October 26, 2013, 06:27:10 PM
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Avast 2014 free edition
Win 7 Pro SP1 x64 (with all security updates installed)
No other firewalls, antivirus/antimalware programs (system is ran very clean)
Consistent error (restored from backup and tried many times)
Internet Explorer 8 x64 (64 bit edition of IE8) crashes
All addons/accelerators etc disabled
IE8 64bit will even crash when Avast 2014 is disabled
Problem not apparent with Avast 8.0.1497
Internet Explorer has stopped working
Problem signature:
Problem Event Name: BEX64
Application Name: iexplore.exe
Application Version: 8.0.7601.17514
Application Timestamp: 4ce7a313
Fault Module Name: StackHash_6c79
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000004210000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6c79
Additional Information 2: 6c79a2540d2b6708f674fc66803b5b3d
Additional Information 3: 0835
Additional Information 4: 0835e8e9b95be22d5536749607ce7b36
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Seeing a lot of posts about IE not working/crashing I decided to check my IE 10 a couple of days ago. Yes it stopped working, however, I kept it going for long enough to disable the Avast Online Security add-on and haven't had any problems with it since then. Just checked again (as it is my last choice for browsers) and it is fine.
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My IE9 stopped working on both my PCs today. Did as you suggested and disbled the Avast internet security plug-in and it works fine. Must be a problem with the latest Avast update. I'm avoiding IE until Avast fix it as I don't want to browse without protection.
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My IE9 stopped working on both my PCs today. Did as you suggested and disbled the Avast internet security plug-in and it works fine. Must be a problem with the latest Avast update. I'm avoiding IE until Avast fix it as I don't want to browse without protection.
Ditto... was working ok before today then both PCs today are takinig 2 minutes to load a page. Disabled it and now they run fine
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Similar problem IE8 on xp pro. Takes about 2 minutes to open and same when click to go to another site.
Disable Avast internet security plug-in and it works fine.
Cheers
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Same problem with the 2014 update and Internet explorer. have W7 ultimate (everything up to date) and getting a 50 second delay on each page load due to the Avast plug-in. Remove the plug-in no delay!
Obvious problem Avast , please fix it!
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hi all,
no ie9 after update 1026-1. disable internet security ok.
vista 32 bit, avast 2014-0-2006, private firewall
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hi all,
no ie9 after update 1026-1. disable internet security ok.
vista 32 bit, avast 2014-0-2006, private firewall
Reported to Mods!
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hi all,
no ie9 after update 1026-1. disable internet security ok.
vista 32 bit, avast 2014-0-2006, private firewall
Reported to Mods!
Thanks Bob
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Hope someone is on duty and listening. It is Sunday today. :)
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How did you disable the Avast internet security plug-in?
I'm' running XP IE8 and And just installed and updated Avast 2014, then BAM...IE crawls or won't work at all.
Thanks
These are sad days for Avast. I have been running and recommending their system for many years and have never had these kinds of problems. It was always the bloated competitors that had this stuff going on.......
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How did you disable the Avast internet security plug-in?
I'm' running XP IE8 and And just installed and updated Avast 2014, then BAM...IE crawls or won't work at all.
Thanks
These are sad days for Avast. I have been running and recommending their system for many years and have never had these kinds of problems. It was always the bloated competitors that had this stuff going on.......
Once IE loads, (it may take a while) select the following:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1382887758513-50082.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1382887891910-80590.png)
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Thanks a million........worked like a charm!!!
I can't tell you how many systems I have out there for neighbors, friends, family, etc set on automatic program updates that are going to run straight into this issue. Most of them I have not yet had a chance to migrate to FireFox or Chrome either!! YIKES my phone is going to explode as Avast pushes out these updates!! Oh Lord....
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Glad to help. :)
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I'm having the same problem. Started in the last day or so and IE add-on has to be disabled to open ie. Firefox works fine.
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Only use Internet Explorer on all my PC's here, will disable web protection, til it's fixed, and surf cautiously til then.
Only about 4 machines to fix up here
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As I stated in my initial post
"All addons/accelerators etc disabled"; all includes avast's plugins
Avast 2014 kills vanilla IE8 64bit; IE8 32bit works fine
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Just a quick note, I'm getting calls from my friends today who are running avast. WebRep (Avast! online security) has broken the Internet Explorer. Disabling the AVAST addons fixes IE. Chrome installed on the same computer running the addon works fine. Seemed to have started late Sunday morning or early afternoon.
Also worth noting, on my i7-2xxx, if I wait for and don't touch IE, it does eventually open. When I look at the toolbars section, it notes that the Avast addon took 57.06 seconds to open. Maybe this addon does a "phone home", and something is wrong with Avast's servers? Weird Chrome still works. Disabled for now within IE
Tim
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I've had the same issues as well under Win7 pro. I just put a fresh install of avast 2014 as my avast 8 quit updating today. IE was taking forever to start up. I found on those avast add ons, I only needed to disable the 2 32-bit ones in IE. I left the 64 bits on and my IE 10 works fine now (using 64 bit windows). I'm on Firefox 24 and that wasn't affected by Avast
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I am running 64-bit. Like everyone else, my explore just stopped working today. I found this simple instruction video to reset Internet Explorer. It worked quick and easy and it wipes away the extensions that might be a problem.
http://www.youtube.com/watch?v=YV-xaA4YmuA
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Runnining Win 7 64 bit - IE10 Hangs and lags. Avast icon in Toolbar is greyed out. Disabling avast! Online Security add-on only is the work around. Also, using InPrivate Browsing works. Pleas fix this. Chrome working fine.
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IE 10/11 crashes on start up, had to access "manage addons" through control panel. Disabling addons made no difference, IE still crashes on startup. Turning off "ALL" avast shields made no difference, IE still crashes. Restarted computer, all addons still disabled, all shields still down, IE crashes on startup.
Uninstall Avast, IE works
Sorry to say Avast team, you've really "screwed the pooch" this time.
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I've had no problems running avast! 2014 with IE11. I do however disable every plugin I encounter, before they're activated.
Also see: http://forum.avast.com/index.php?topic=138156.msg1010106#msg1010106
~!Donovan
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IE 10/11 crashes on start up, had to access "manage addons" through control panel. Disabling addons made no difference, IE still crashes on startup. Turning off "ALL" avast shields made no difference, IE still crashes. Restarted computer, all addons still disabled, all shields still down, IE crashes on startup.
Uninstall Avast, IE works
I'm facing the same problems as Bazz67 and OP (BEX64 Error), but only on my Windows 7 Ultimate 64bit laptop.
On both other 2 PCs running Windows 7 Ultimate 32bit IE works fine.
Tried downgrading IE all the way to IE8 with no luck.
All addons are disabled etc...
Using 2014.9.0.2006.
Edit: using IE10 on Win7 SP1 (updated with windows update)
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I am running the 32-bit version of Windows 7 Ultimate as well. No problems on my side with IE11.
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Up dated program last night, Same here :'( :(, up date said everything installed OK and NO bad extensions found? IE was working But today IE won't work, tried disabling avast add on didn't do anything. IE opens and shows as running in TM but as soon as I click a link/website - NOTHING! NOT RESPONDING! - Freezes - have to shut it down from TM. Firefox is working fine. Avast links in help/pop up's not working either.
How do I uninstall last up date??????? without unistalling Avast completely
UPdate: working fine now at least for the moment ;D. disabled, enabled and disabled add on's again!
FYI: I called Avast support :-X don't waste your time! Never mentioned the add on's poked around my computer and when nothing on IE worked all they wanted to do was sell me the support plan, said there was nothing wrong with Avast update and it was my computer's programs causing the issue and I needed a complete and though evaluation of my O/S. :P
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I still haven't seen Avast admit there is a problem. Is this normal?
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I still haven't seen Avast admit there is a problem. Is this normal?
As a rule No. Forum is your best and quickest way to resolve issues. Moderators are usually on top of any new issues and will have work-a-rounds. Was a bit surprised myself about this issue on the program update, been using Avast free for many years and it's probably one of the best out there vs any other paid anti-virus programs.
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The other problem is that this seems to have started over the weekend when you're dealing with a skeleton crew.
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Same happened here to me on 3 computers yesterday morning. I spent well into the late hours figuring out what to do. Luckily I GHOST every few days and lost very little information. Thanks to all for the help......... ;D ;D
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Thank you bob 3160. Since sunday morning my XP pro IE8 has been slower then a one legged turtle. I read you suggestion to disable the addons and WOW back to normal. ;D I seriously was about ready to shut this computer off and leave it. I know the poor thing is old but I NEVER had it act like this. Not exactly computer savy so came here to see if anyone else had this problem and I guess I wasn't alone. Hopefully Avast gets things squared away soon. Once again..I thank you bob3160!!
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Thank you bob 3160. Since sunday morning my XP pro IE8 has been slower then a one legged turtle. I read you suggestion to disable the addons and WOW back to normal. ;D I seriously was about ready to shut this computer off and leave it. I know the poor thing is old but I NEVER had it act like this. Not exactly computer savy so came here to see if anyone else had this problem and I guess I wasn't alone. Hopefully Avast gets things squared away soon. Once again..I thank you bob3160!!
Youre welcome.
Here is the temporary fix so you don't have to search for it:
http://forum.avast.com/index.php?topic=138156.msg1010106#msg1010106 (http://forum.avast.com/index.php?topic=138156.msg1010106#msg1010106)
I've been getting my share of calls from family and friends and also hope it gets fixed soon. :)
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Disabling Avast Add-Ons is the only solution I could find as well. I already got that far and nailed it to Avast before I found this forum today. I saw Avast do an upgrade to 2014 Friday or Saturday. Today no usable IE8. Bummer. Unfortunately there are a couple of web interfaces I use (for business) that only work properly under IE, so just dumping it for Chrome or FF is not an option.
I disabled every other add-one first. Still broken. Then I disabled Ad Blocker. Still broken. Finally disabled the Avast security add-ons. BOOM! It works as fast and crisp as ever.
Note: For a quick test you can right click the IE link in your start menu and select Browse with add-ons turned off.
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If you can't open IE and you have CCleaner...CCleaner GUI>Tools>Start-Up>Internet Explorer>right click each "Avast Online Security" entry select "disable". You should be able to use IE.
You can download CCleaner from here (http://filehippo.com/download_ccleaner/).
This should help until avast has a bug fix. :)
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If you can't open IE and you have CCleaner...CCleaner GUI>Tools>Start-Up>Internet Explorer>right click each "Avast Online Security" entry select "disable". You should be able to use IE.
You can download CCleaner from here (http://filehippo.com/download_ccleaner/).
This should help until avast has a bug fix. :)
Why download another program to do what's already available in the browser itself ???
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Just had an interesting experience with Avast phone support over this issue. After waiting on hold for half an hour (looped music/message on hold score of 0.25 out of 10), the technician to whom I spoke said I shouldn't be having any problem with the latest version of Avast 2014 and Internet Explorer. I had just upgraded 10 PCs for a client over the weekend (10 users Avast Pro, 4 XP SP3 / IE8, 6 Win7 SP1 / IE10), got a call from one user first thing this morning, remoted in and disabled the add-ons as a test (success), then read about the issue here. After letting the technician know about the many postings here, he "sort of" admitted there might be a problem that the developers were working on but couldn't be specific and had no timeframe for the next release, but if I wanted to open an account for paid support their engineers could remote in and easily fix the problem (maybe by disabling the add-ons, as I had told him I had already done???). All I wanted to do was give the client their options: 1) use IE without the add-ons (some websites they use require it, unfortunately) and wait for a fix; 2) uninstall Avast 2014 and reinstall the earlier version (2nd most costly option for them, little or no effect on security); or 3) find and install a different security product (most costly option, no effect or positive effect on security). Does anyone here know if the Avast developers have actually acknowledged that this is a problem and are working on a fix (and, if so, has anyone heard anything about a timeframe)? Thanks!
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Same BS here. Avast will not admit it is their problem. I was told that my IE* security was not up to specs?
BS and more BS
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Same BS here. Avast will not admit it is their problem. I was told that my IE* security was not up to specs?
BS and more BS
Told what by whom ??? More information if you expect help.
If you just wanted to get that off your chest, then I guess you now feel better. :)
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You do not need to disable all add-ons. Just Avast.
You can start IE by right clicking the IE icon in your start menu and selecting Browse with add-ons turned off. Go into teh add-ons Tools > Manage Add-ons. The disable AVAST add-ons. Then you can restart your browser normally, and all their regular add-ons will work, but the AVAST add-ons will remain off.
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Seeing a lot of posts about IE not working/crashing I decided to check my IE 10 a couple of days ago. Yes it stopped working, however, I kept it going for long enough to disable the Avast Online Security add-on and haven't had any problems with it since then. Just checked again (as it is my last choice for browsers) and it is fine.
I did not read about the above fix and also stumbled onto your solution by chance. However, I did find an approach which might help those that don't have access to Internet Explorer at all. (I could not get IE 10 to open at all.) In order to disable the avast add ons in Internet Explorer 10 you right click on Internet Explorer launch. You will see there is an option to run Internet Explorer in a special mode called "In Private". This boots up just fine. You can then go to "manage add ons" and disable the Avast Ad On. You can then run Internet Explorer in the normal mode. I hope this helps.
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While it is appreciated that others with a similar problem (yet different) are being helped, the original problem has yet to be rectified.
Internet Explorer 8 x64 (64 bit edition of IE8) crashes
All addons/accelerators etc disabled
Please refer to the original post for more information.
This problem requires attention - thank you.
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While it is appreciated that others with a similar problem (yet different) are being helped, the original problem has yet to be rectified.
Internet Explorer 8 x64 (64 bit edition of IE8) crashes
All addons/accelerators etc disabled
Please refer to the original post for more information.
This problem requires attention - thank you.
Is there a reason you are you still running IE 8 ???
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I don't see disabling the Avast Add-ons from IE (any version) as a fix. It is leaving you open to exploits.
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Is there a reason you are you still running IE 8 ???
Hi Bob,
I don't know if this applies to the poster to whom you addressed your question, but Internet Explorer 8 is the highest version compatible with Windows XP. I use it on my XP system but merely for Microsoft security updates as I have given up using Windows Automatic Update as it has proved troublesome particularly with .net framework updates. I use Firefox 24 for other web activity and that seems not to be troubled by Avast add-ons. Like others who have posted on this thread, I have disabled the Avast add-on and IE8 loads and runs at very reasonable speed.
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I have removed the Browser Protection via setup. This problem has been solved by this IMMEADITATLY and after RESTART.
See my new post on testing this here:
http://forum.avast.com/index.php?topic=138330.0
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Glad to help. :)
I see your fix already posted but I WANT to use the browser protection in my setup. This is why I modified my thread to describe the EXACT issue and fix.
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While it is appreciated that others with a similar problem (yet different) are being helped, the original problem has yet to be rectified.
Internet Explorer 8 x64 (64 bit edition of IE8) crashes
All addons/accelerators etc disabled
Please refer to the original post for more information.
This problem requires attention - thank you.
Is there a reason you are you still running IE 8 ???
Does his reason for running IE 8 really matter to you? I run IE 8 as well on a Window 7 Pro 64-bit machine. The point is that things worked fine until this past weekend when Avast did its update. My Avast will not run at all now, will not update, indicates its disabled, etc. Clearly they should be aware of the problem by now and could have emailed those who purchased this program to let them know a fix is available if one is available.
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Quote
a recent VPS update
Where can this be found?
Download from here: http://www.avast.com/download-update (http://www.avast.com/download-update)
Run it, and see if that helps. You may want to try rebooting the system after the update has been installed.
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Most current version of program and virus definitions still are noncompliant with Internet Explorer 8 (64bit program).
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To my knowledge Avast hasn't even admited there is a problem.
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hello,
after update 131031-0 today my ie9 now working perfectly again. go figure.actually im am now having no noticible problems with avast.
vista 32 bit, avast 9-0-2006 free, online armor free
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The incompatibility issue was cleared up with the latest version of avast!
You should be running avast! version 2014.9.0.2007
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The incompatibility issue was cleared up with the latest version of avast!
You should be running avast! version 2014.9.0.2007
Hummmm :-\ I updated the lasted program myself a few days ago and IE has been working fine, however program version show's as 2014.9.0.2006 not 2007????
Would have been nice if avast notified us to any updates, instead of me checking every day. Also I seem to be having other issues with virus definitions not updating automatically even though I have it set to update automatically, I've manually updated several times a day and it always has new definitions?? The only pop ups I'm getting is to add Mobil protection which I do not need as I do not have a smart phone and no way to stop the pop up's which seem to be delaying my start up. Don't know? don't think this new version has all the bug's worked out of it. Not even sure if I'm adequately protected at this point.
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My Win7, 64bit PC's IE is working fine now. Looks like they fixed the issue.
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Win7 IE10 - Just clicked the "update" button on avast and it did in fact update to the latest program version ...2007. However when I enabled the Online Security Add-On again the issue remains the same as reported in these forum threads. It hangs up IE and takes several minutes to load a page. The only solution is to disable the Add-On. The version of the Add-On says date 10-21-2013 version 9.0.2006.53 - is that the latest version of the Add-On that you have?
I did not have the Add-On enabled when I updated the software. Would that have somehow prevented it from updating the Add-On as well? If so, how would I proceed to update the Add-On at this point?
Thank you very much for any help you might be able to provide with this problem.
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The version you quote is the latest.
On my system, there is no slowdown opening IE with the avast! Online Security module enabled.
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Hello TREVOR UK, I too disabled the Avast Online Security add-on on my 3 computers to stop IE9 and IE 10 from crashing. To help partway the loss of the functions of the add-on I have installed WOT (Web of Trust) and AdFender, both free versions. Any iffy websites which may have been caught by the add-on should be caught by the Web Shield.
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Win7 IE10 - Just clicked the "update" button on avast and it did in fact update to the latest program version ...2007. However when I enabled the Online Security Add-On again the issue remains the same as reported in these forum threads. It hangs up IE and takes several minutes to load a page. The only solution is to disable the Add-On. The version of the Add-On says date 10-21-2013 version 9.0.2006.53 - is that the latest version of the Add-On that you have?
I did not have the Add-On enabled when I updated the software. Would that have somehow prevented it from updating the Add-On as well? If so, how would I proceed to update the Add-On at this point?
Thank you very much for any help you might be able to provide with this problem.
My problem has cleared up and I had the add ons disabled but Avast was running updates. I enabled the addons a couple of days ago to see if the issue had been addressed and everything worked as expected. Good luck.
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Update - The Add-On continued to slow IE down to a crawl every time I tried it again for a couple of hours or so after I had updated the program to the latest version. Since it seems that Avast updates itself every few hours, I kept trying it. Eventually, sure enough, Avast must have "phoned home" again WITH the newest program version, and that cleared up the problem with the Add-On. I'm just guessing here, but the timing was interesting. So now everything is working as expected. No problems with the Add-On since then. Thanks to everyone for their help!
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The version you quote is the latest.
On my system, there is no slowdown opening IE with the avast! Online Security module enabled.
Thank you for this info on the Add-On version - that is what prompted me to wonder if Avast simply needed to phone home with the latest program version before it would clear up. Don't know if this is actually what happened, but it appears that it might be. Anyway, after several hours it did clear up and the Add-On is working fine now. Thanks again!
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The version you quote is the latest.
On my system, there is no slowdown opening IE with the avast! Online Security module enabled.
Thank you for this info on the Add-On version - that is what prompted me to wonder if Avast simply needed to phone home with the latest program version before it would clear up. Don't know if this is actually what happened, but it appears that it might be. Anyway, after several hours it did clear up and the Add-On is working fine now. Thanks again!
Happy to hear your system is now working as it should. :)
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The incompatibility issue was cleared up with the latest version of avast!
You should be running avast! version 2014.9.0.2007
err no - the problem still exists
Most current version of program and virus definitions still are noncompliant with Internet Explorer 8 (64bit program).
To ensure that it is understood on 64bit operating systems of Windows, Internet Explorer 8 came in 32bit (default) and 64bit versions.
The 32bit (default) version works fine; it is the 64bit version that is still crashing with the current version of Avast (and virus definitions).
This thread, while it has helped certain users, has deviated from the original post (thread jacked).
This is not a problem with the Avast addon (simple enough fix that I did try even before reading the forums) - this is a problem with IE8 64bit and Avast.
Thank you for your thoughtful consideration.
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I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7 ???
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I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7 ???
Let's us think outside of the box for a moment and muse upon why IE8 might still be used.
1) corporate environment
2) incompatibility with a necessary activex addon/program on IE9, IE10 or IE11
3) personal choice
4) forced cleartype on IE9 and greater is unacceptable; cleartype is an engineering failure when compared to proper anti-aliasing algorithms
5) MS's decision to simplify the design has handicapped the UI (on IE9 and greater)
I am sure that there are other reasons, but these are just a few that may be at play.
Before one asks a question, one should exhaust one's internal thought processes.
Have a nice day.
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I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7 ???
I'd still like to know why anyone would want to use Internet explorer,Firefox is far superior! :)
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I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7 ???
I'd still like to know why anyone would want to use Internet explorer,Firefox is far superior! :)
amazing --- even with a post conveying plausible rationals another question is posted
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I use Internet Explorer since it's personal preference, and been using Internet Explorer since Version 4.0, So far Today Avast and Internet Explorer 11 in Windows 8.1 working great together, Even my Google Doc issue is finally solved, I guess thru a streaming update or something, cause today when I tried it again--it worked correctly
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I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7 ???
Let's us think outside of the box for a moment and muse upon why IE8 might still be used.
1) corporate environment
2) incompatibility with a necessary activex addon/program on IE9, IE10 or IE11
3) personal choice
4) forced cleartype on IE9 and greater is unacceptable; cleartype is an engineering failure when compared to proper anti-aliasing algorithms
5) MS's decision to simplify the design has handicapped the UI (on IE9 and greater)
I am sure that there are other reasons, but these are just a few that may be at play.
Before one asks a question, one should exhaust one's internal thought processes.
Have a nice day.
In my book, these aren't valid reasons but excuses. Mainly excuses to one self for not wanting to update.
Enjoy your day as well. :)
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In my book, these aren't valid reasons but excuses. Mainly excuses to one self for not wanting to update.
Enjoy your day as well. :)
your comment is a failure to comprehend - it is a significantly short sighted comment
as someone that is listed as a "avast! Überevangelist", that comment detracts from any reasonable form of support and professionalism
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it is a significantly short sighted comment
Sorry but if not agreeing with you is being shortsighted then I guess I'm guilty. :'(
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I have the same problem as the firts post. With the latest avast update IE 10/11 are not working even with addons/modules disabled. Only after complete unistallation of avast the IE will run without problems.
I have been able to find some info in logs about this error 1000.
Name of faulting aplication: iexplore.exe, version: 11.0.9600.16428, time stamp: 0x525b66f7
Name of faulting module: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Shift of exception: 0x00000000050b0000
ID of faulting process: 0x2a98
Time of start of faulting app: 0x01cedfe903982298
Path to faulting aplication: C:\Program Files\Internet Explorer\iexplore.exe
Path to faulting module: unknown
Message ID: 4319f930-4bdc-11e3-aee6-1c6f65363f7c
(I translated text of error from my language, so I hope it´s +/- correct to english version)
appcrashview:
Version=1
EventType=BEX64
EventTime=130287614943753779
ReportType=2
Consent=1
UploadTime=130287614944343812
ReportIdentifier=7cfeb6fc-4bd8-11e3-aee6-1c6f65363f7c
IntegratorReportIdentifier=7cfeb6fb-4bd8-11e3-aee6-1c6f65363f7c
Response.BucketId=3972321598
Response.BucketTable=5
Response.type=4
Sig[0].Name=Název aplikace (aplication name)
Sig[0].Value=iexplore.exe
Sig[1].Name=Verze aplikace (app version)
Sig[1].Value=11.0.9600.16428
Sig[2].Name=Časové razítko aplikace (time stamp)
Sig[2].Value=525b66f7
Sig[3].Name=Název chybného modulu (name fault module)
Sig[3].Value=StackHash_6745
Sig[4].Name=Verze chybného modulu (version of faulting module)
Sig[4].Value=0.0.0.0
Sig[5].Name=Časové razítko chybného modulu (time stamp of faulting module)
Sig[5].Value=00000000
Sig[6].Name=Posun výjimky (time shift of exception)
Sig[6].Value=0000000004ee0000
Sig[7].Name=Kód výjimky (exception code)
Sig[7].Value=c0000005
Sig[8].Name=Data výjimky (excaption data)
Sig[8].Value=0000000000000008
DynamicSig[1].Name=Verze operačního systému (system ID)
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=ID národního prostředí (ID enviroment?)
DynamicSig[2].Value=1029
DynamicSig[22].Name=Další informace 1 (Another information 1...)
DynamicSig[22].Value=6745
DynamicSig[23].Name=Další informace 2
DynamicSig[23].Value=674562e5401d2659c9a22617889d3693
DynamicSig[24].Name=Další informace 3
DynamicSig[24].Value=05a1
DynamicSig[25].Name=Další informace 4
DynamicSig[25].Value=05a1f579c5dd2253d7a7f358b809745f
UI[2]=C:\Program Files\Internet Explorer\iexplore.exe
UI[3]=Program Internet Explorer přestal pracovat. (program IE stopped working)
UI[4]=Systém Windows může vyhledat řešení problému online. (Windows could find solutions online)
UI[5]=Vyhledat řešení online a ukončit program (find online solutions and quit program)
UI[6]=Vyhledat řešení online později a ukončit program (finda solutions later and quit program
)UI[7]=Ukončit program (quit program)
LoadedModule[0]=C:\Program Files\Internet Explorer\iexplore.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Program Files\Alwil Software\Avast5\snxhk64.dll
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[11]=C:\Windows\system32\advapi32.DLL
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
LoadedModule[14]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[15]=C:\Windows\system32\shell32.DLL
LoadedModule[16]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[17]=C:\Windows\system32\iertutil.dll
LoadedModule[18]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[19]=C:\Windows\system32\version.DLL
LoadedModule[20]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[21]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[22]=C:\Windows\system32\normaliz.DLL
LoadedModule[23]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\IMM32.DLL
LoadedModule[25]=C:\Windows\system32\MSCTF.dll
LoadedModule[26]=C:\Windows\system32\CRYPTBASE.DLL
LoadedModule[27]=C:\Windows\system32\IEFRAME.dll
LoadedModule[28]=C:\Windows\system32\ole32.dll
LoadedModule[29]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[30]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
LoadedModule[31]=C:\Program Files\Internet Explorer\IEShims.dll
LoadedModule[32]=C:\Windows\system32\comdlg32.dll
LoadedModule[33]=C:\Windows\system32\uxtheme.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\urlmon.dll
LoadedModule[36]=C:\Windows\system32\WININET.dll
LoadedModule[37]=C:\Windows\system32\dwmapi.dll
LoadedModule[38]=C:\Program Files\Internet Explorer\sqmapi.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[40]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[41]=C:\Windows\system32\profapi.dll
LoadedModule[42]=C:\Windows\system32\Secur32.dll
LoadedModule[43]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[44]=C:\Windows\system32\WS2_32.dll
LoadedModule[45]=C:\Windows\system32\NSI.dll
LoadedModule[46]=C:\Windows\system32\mswsock.dll
LoadedModule[47]=C:\Windows\System32\wship6.dll
LoadedModule[48]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[49]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
LoadedModule[51]=C:\Windows\System32\netprofm.dll
LoadedModule[52]=C:\Windows\System32\nlaapi.dll
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[56]=C:\Windows\System32\npmproxy.dll
LoadedModule[57]=C:\Windows\System32\wshtcpip.dll
LoadedModule[58]=C:\Windows\system32\DNSAPI.dll
LoadedModule[59]=C:\Windows\system32\rasadhlp.dll
LoadedModule[60]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[61]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[62]=C:\Windows\system32\apphelp.dll
LoadedModule[63]=C:\Windows\system32\IEUI.dll
LoadedModule[64]=C:\Windows\system32\PROPSYS.dll
LoadedModule[65]=C:\Windows\system32\mssprxy.dll
LoadedModule[66]=C:\Windows\system32\windowscodecs.dll
LoadedModule[67]=C:\Windows\system32\oleacc.dll
LoadedModule[68]=C:\Windows\system32\explorerframe.dll
LoadedModule[69]=C:\Windows\system32\DUser.dll
LoadedModule[70]=C:\Windows\system32\DUI70.dll
LoadedModule[71]=C:\Program Files\Alwil Software\Avast5\ashShA64.dll
LoadedModule[72]=C:\Windows\system32\msi.dll
LoadedModule[73]=C:\Windows\system32\EhStorShell.dll
LoadedModule[74]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[75]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[76]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[77]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll
LoadedModule[78]=C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
LoadedModule[79]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
LoadedModule[80]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
LoadedModule[81]=C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.DLL
LoadedModule[82]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[83]=C:\PROGRA~1\MICROS~2\Office14\1029\GrooveIntlResource.dll
LoadedModule[84]=C:\Windows\System32\cscui.dll
LoadedModule[85]=C:\Windows\System32\CSCDLL.dll
LoadedModule[86]=C:\Windows\system32\CSCAPI.dll
LoadedModule[87]=C:\Windows\system32\ntshrui.dll
LoadedModule[88]=C:\Windows\system32\srvcli.dll
LoadedModule[89]=C:\Windows\system32\slc.dll
LoadedModule[90]=C:\Windows\system32\ntmarta.dll
LoadedModule[91]=C:\Windows\system32\WLDAP32.dll
LoadedModule[92]=C:\Windows\system32\MSIMG32.dll
LoadedModule[93]=C:\Windows\system32\MLANG.dll
LoadedModule[94]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[95]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[96]=C:\Windows\system32\bcrypt.dll
LoadedModule[97]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[98]=C:\Windows\system32\jsproxy.dll
LoadedModule[99]=C:\Windows\System32\jscript.dll
LoadedModule[100]=C:\Program Files\Alwil Software\Avast5\aswJsFlt64.dll
LoadedModule[101]=C:\PROGRA~1\ALWILS~1\Avast5\AavmRpch64.dll
LoadedModule[102]=C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll
LoadedModule[103]=C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCP110.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Práce zastavena (work halt)
ConsentKey=BEX64
AppName=Internet Explorer
AppPath=C:\Program Files\Internet Explorer\iexplore.exe
-
Add Windows XP Professional x64 edition as also being affected by this bug.
That is the 64-bit version of Internet Explorer 8 will not work if Avast 2014 is installed but runs fine if Avast 8.0.1497 is installed.
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Avast Free Antivirus will not run,message AAVM subsystem detectedaRPC error???
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Avast Free Antivirus will not run,message AAVM subsystem detectedaRPC error???
What other AV program do you have on your system or, did you have on your system before installing avast!
How was the other program removed ?
See if the following instructions help:
Successfully installing avast! (https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?usp=sharing)
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The 64-bit version of Internet Explorer 7 on XP x64 won't work either once Avast 2014 is installed, I'll check IE6 x64 next.
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It would have been nice if you had answered the questions asked.
Without information, help is almost impossible.
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It would have been nice if you had answered the questions asked.
Without information, help is almost impossible.
Who are you asking questions of? You've asked questions of Patricia Neely-McCurdy but not of me.
In any case for your information the tests with IE6 & IE7 were performed on a brand new clean (no other applications) and fully updated VirtualBox install, while the IE8 tests were performed on my running system and a VirtualBox install.
And yes, IE6 x64 doesn't work either once Avast 2014 has been installed.
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It would have been nice if you had answered the questions asked.
Without information, help is almost impossible.
Who are you asking questions of? You've asked questions of Patricia Neely-McCurdy but not of me.
In any case for your information the tests with IE6 & IE7 were performed on a brand new clean (no other applications) and fully updated VirtualBox install, while the IE8 tests were performed on my running system and a VirtualBox install.
And yes, IE6 x64 doesn't work either once Avast 2014 has been installed.
I personally wouldn't run anything that old, outdated and insecure on my system.
Your computer, your choice.
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I personally wouldn't run anything that old, outdated and insecure on my system.
Your computer, your choice.
bob3160, your "help" is a misnomer as that multiple users on this thread have placed detailed information regarding Internet Explorer crashing with your "help" being to bash these users for using other versions of Internet Explorer.
Again, your assistance lacks insight and professionalism.
Understand, these crashes are as well indication that Avast 2014 hooks/access to the OS are not completely benign and other programs may have issues.
I don't know if this is possible, but as one that has started this thread I request that you "bob3160" do not post further replies unless it is of true support in nature - that being defined as assisting the users with resolution of their problems, with no interjection of personal opinions which the majority of your "compositions" have been composed thereof.
Thank you.
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I personally wouldn't run anything that old, outdated and insecure on my system.
Your computer, your choice.
bob3160, your "help" is a misnomer as that multiple users on this thread have placed detailed information regarding Internet Explorer crashing with your "help" being to bash these users for using other versions of Internet Explorer.
Again, your assistance lacks insight and professionalism
8) 8) 8) 8) 8) 8) ;)
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I personally wouldn't run anything that old, outdated and insecure on my system.
Your computer, your choice.
bob3160, your "help" is a misnomer as that multiple users on this thread have placed detailed information regarding Internet Explorer crashing with your "help" being to bash these users for using other versions of Internet Explorer.
Again, your assistance lacks insight and professionalism.
Understand, these crashes are as well indication that Avast 2014 hooks/access to the OS are not completely benign and other programs may have issues.
I don't know if this is possible, but as one that has started this thread I request that you "bob3160" do not post further replies unless it is of true support in nature - that being defined as assisting the users with resolution of their problems, with no interjection of personal opinions which the majority of your "compositions" have been composed thereof.
Thank you.
+1
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Had the same thing, IE10 worked fine, Avast updated to 2014 and killed it, would only run if the add on was disabled. Updated to IE11 and seems to be fine now, loaded Firefox as well, that worked ok. Un ticked the Chrome options when Avast updated & suddenly IE stops... hmmmm
Odd but IE loads pages faster than Firefox and runs quicker now. Worth a try if you can update to IE11, maybe IE is quick due to pc spec (dual quad core, 24Gb ram, SSD drives) but never found that much difference to Firefox.
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Many thanks to, and sympathy for, those kind people experiencing this specific issue and also for trying to keep the topic on track (despite the counter-productive posts).
I'm using IE8 and XP 64 here, and 44 days into the problem with little and quite unprofessional 'response' from Avast support.
In fact, there's not been one solitary suggestion from them in all that time.
(And incidentally, I'm not too impreseed that the 'minimum' support information package you have to send them contains, at least in my case, over 900 pages of confidential information. Heaven only knows how much the 'medium' and 'maximum' support information packages you could elect to send them would contain.)
I am in the software business myself and by a slim majority, most of our international clients use XP too - so that, apart from my personal preference for XP myself, is one reason for needing to use it (in addition to other windows varieties).
So, has anyone found a way forward yet? Or is the only real remedy to install a different security package?
Thank you kindly.
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Had the same thing, IE10 worked fine, Avast updated to 2014 and killed it, would only run if the add on was disabled. Updated to IE11 and seems to be fine now, loaded Firefox as well, that worked ok. Un ticked the Chrome options when Avast updated & suddenly IE stops... hmmmm
Odd but IE loads pages faster than Firefox and runs quicker now. Worth a try if you can update to IE11, maybe IE is quick due to pc spec (dual quad core, 24Gb ram, SSD drives) but never found that much difference to Firefox.
IE11 is the fastest browser out there
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I had the same issue. I have just updated to Avast 2014 and my IE 10 stopped working. I have first updated IE to IE11. That didn't help. Than I disabled the avast plugin, reset IE setting, that didn't help either. I went to Control Panel, Programs and Features and modified avast to remove browser protection. That also didn't help.
I have uninstalled avast 2014, rebooted, than installed it again through custom and unchecked browser protection. Now I have avast and IE both working, so I recommend that people try this...
I have found a setting in Avast (Settings/Active Protection), Web Shield, perhaps setting it to off would help as well?
I would really like if avast did admit there was a problem, like that I would install the browser protection when the problem is resolved, otherwise, I will have to go through all this periodically to find out if the issue is resolved because I like to have an antivirus plugin...
Alternatively, it would be great if plugins for different browsers had different config option, so I can enable Chrome one for example...
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Just did a fresh install of Windows 7 64-Bit today after buying an SSD. Yesterday all worked fine but after installing the latest Avast version my Internet Explorer won't open. I didn't install any optional components when I installed Avast. I'm unable to even get to the IE settings without going into the Control Panel and checking the add-ons from there (didn't matter anyway because I didn't have the plugin to begin with). I uninstalled IE and went back to IE8 and the browser worked fine. After updating to IE11 I'm unable to use it again. I've tried all the solutions provided in this forum with no luck.
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Disabling of web shields still crashes IE. If I disable the antivirus completely then IE works fine. Also have noticed that when IE is started with AV disabled and after sometime AV is enabled, IE still keeps on running.
Avast, this problem has been there from quite a long time. I agree that your product is good but Microsoft is a major market player and they build most of their products to be only compatible with their other products and products like sharepoint, etc work best when used with IE and hence not using IE reduces the efficiency to a certain extent. If this is being looked into by your developers then let the users know and try to find a solution ASAP.
Thanks
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Thank you for confirming my own findings Aseem.
I had also discovered that disabliing the AV service had the same results. (I thought that a little curious, because all clues on this trail tended to point me towards the avast firewall service as being the culprit - but disabling that had zero effect.)
Anyway, notifying avast of this clue didn't even produce a comment from them, let alone a resolution.
And I might add that (if I recall correctly) you'll probably find that while the intial instance of IE remains, after re-enabling the AV servce, opening a second instance of IE will still crash.
So, after more weeks without communication from avast, I eventually get a suggestion from them to install the latest beta.
I was quite confident this would cure the problem. It installed perfectly smoothly and then it requested a reboot.
On rebooting I was met with a black screen and no way to log in to windows.
So that was the first ever suggestion from them in about 50+ days or so, and the results? A trashed windows system.
Thanks a lot avast.
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Since I have the 2014 version, IE keeps crashing on public networks.
On my home network I can acces internet, but it runs far from smooth.
I've had contact with Avast Tech Support and they suggested different solutions, but non of them made a difference.
The last suggestion was to use the new beta, just like Pickup, but I answered I don't want to because a beta only causes other problems.
I asked if this meant they've given up solving the problem with IE within te 2014 version, but Tech Support kept quiet.
So yes, they have been working on it, but I've got the feeling they've run out of solutions and started working on a new (beta)version.
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And may we ask what those suggestions were?
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Generally new versions are there to either add features or fix bugs. So yes they're working on a version (2009) to fix certain current bugs. A beta is available for those who want to test it. Beta =/= unreliable per se. It just means that it hasn't been fully tested yet. Before a version leaves pre-alpha or alpha stadium it still must pass some standard quality checks though.
If removing the online security browser plugin does not help and you refuse to use a beta version there is only one option left; waiting for the new version with fixes to leave the Beta status and be released.
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And may we ask what those suggestions were?
The first one was to shut down the firewall - but I use Windows Firewall.
The second was to delete the add-ons in IE, but that made no difference eather.
The third was to remova Avast completely with a removal program and re-install, but that gave the exact same problem again.
If removing the online security browser plugin does not help and you refuse to use a beta version there is only one option left; waiting for the new version with fixes to leave the Beta status and be released.
That is what I am doing. ;)
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Avast 2014.9.0.2008 seems to work fine with IE 11 on a Windows 7x64 computer with a mobile connection (GMS modem - two different modems and internet service providers) but not at all if the connection is via a ADSL modem (LAN). The "Use automatic configuration script" - box is empty.
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Same issue (StackHash_6c79) with IE8 x64 under Windows 7 x64. Avast version 2014.9.0.2008, defs current up to today's date.
I'm using IE8 x86 for the time being and will do so until this is either fixed or my subscription runs out in 91 days. After that, I'll look to use an alternative if this isn't fixed.
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I hope this may help someone who, like me, was hoping to resolve this issue with the latest online update.....
Just in case anyone with (for example) XP 64bit is thinking of using the 'Update Program' interface ...... You may want to be VERY wary!
I've just experienced exactly the same problem with this particular online update as with the beta program recommended to me by support several days ago. i.e. it trashed my windows system (no log-on screen). So I presume it's probably the very same build as the beta, or very close to it.
Consequently, with my third reinstall of windows in 60 or more days, coupled with amateurish avast support; very poor communication skills; finding the suport package contained 600 pages of personal banking information/financial institutions visited/online purchasing details etc.... and all this just to cure the original and current problem of IE crashing repeatedly - I'm looking for a better product and better service from a company that at least shows some interest.
Any recomendatios anyone? ( I've never had these problems with Norton in over a decade or so, but it doesn't support 64bit XP.)
(Oh, and just in case the unhelpful 'anti-XP/IE8' brigade are tempted to jump into the discussion again ... many hundreds of my customers use the aforesaid OS and browser - so I need to do so too.)
Thanks to all for contributing. I hope you don't have to experience any of the above.
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See if the latest beta that was just released is of any help to you.
http://forum.avast.com/index.php?topic=142936.0 (http://forum.avast.com/index.php?topic=142936.0)
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Thank you kindly Bob.
Not to sound ungrateful - because I really appreciate the forum folk - they provide better insight and unpaid amateur assistance than the fully-paid, so-called 'professionals'.
But if the beta just a couple of days ago destroyed windows, and then today's validated and authorised program update did the very same thing - you can imagine I'm not too keen to risk a fourth windows re-installation on yet another unproven beta issued the same day.
I think I'll sleep on it.
Hmmm. Haven't heard from the OP lately.
What's up doc?
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Further to my posting on December 13.
Today, I tested my Acer Aspire 5560G connecting it again to an ADSL modem. InternetExplorer 11 did not want to cooperate, did not connect to any site irrespective of various changes in the internet options and/or Avast. Yet, Comodo Dragon (~ Google Chrome) functioned perfectly.
My laptop (x64) runs Windows 7 sp1 and Avast 2014.9.0.2011 and last week I installed Comodo 6.3. the latter including antivirus, firewall.
In this setup, IE 11 works beautifully via a mobile connection (GSM modem) both before and after the installation of Comodo.
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I have same issue except with a twist.... I can run IE 11 at the office with Avast 2014.9.0.2011 but at home it will not run. Interestingly, a few days ago I installed an update of Avast and then IE worked on home wifi.... until I rebooted and got a message from Avast to 'click here to finish updating Avast Internet Security'... then it stopped working on home wifi again. As a note, I am writing this post from my office wifi with IE 11 with Avast running. As soon as I go home again it will undoubtedly stop running.
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I am not sure if this thread is the most recent on this subject, but I must report I have found a problem with Avast 2014 (9.0.211) with IE11 under Win 8.1. on a new computer. I have had to remove the add-on using IE Tools\Manage Add-Ons. With Avast add-on disabled IE11 then works fine.
FYI Firefox is my default browser and that has been OK. Only problem with IE11.
Is this a problem that Avast are investigating, or what?
Ed
PS: I saw this in the release note for version 9.0.211
"Known issues:
AOS plugin doesn´t work with "Enhanced Protected Mode" enabled in IE 11"
So I disabled Enhanced Protected Mode in IE11, re-enabled Avast Add-On. No Joy: IE still fails with Avast Add-On enabled. So back to Avast Add-On being disabled, which I do not like. However, does the quote above imply Avast recognise there is a problem i.e. Known Issue. I await a fix. If too long coming I will abandon Avast.
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I also have this problem too. The update to 2014.9.0.2011 this morning didn't fix the problem. I receive IE crashes in msvcr110.dll before the update with the avast!Online Security toolbar, after the update it crash less frequently (although it still crashes 3 times within 3 minutes) and changed to this:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.16428
Application Timestamp: 525b664c
Fault Module Name: gdiplus.dll
Fault Module Version: 6.1.7601.18120
Fault Module Timestamp: 515bb50a
Exception Code: c0000005
Exception Offset: 00042882
There are crashes immediately when I launch IE and before it even get to my homepage!
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I also have this problem too. The update to 2014.9.0.2011 this morning didn't fix the problem. I receive IE crashes in msvcr110.dll before the update with the avast!Online Security toolbar, after the update it crash less frequently (although it still crashes 3 times within 3 minutes) and changed to this:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.16428
Application Timestamp: 525b664c
Fault Module Name: gdiplus.dll
Fault Module Version: 6.1.7601.18120
Fault Module Timestamp: 515bb50a
Exception Code: c0000005
Exception Offset: 00042882
There are crashes immediately when I launch IE and before it even get to my homepage!
See if the following helps you fix your problem with gdiplus.dll :
http://pcsupport.about.com/od/findbyerrormessage/a/gdiplus-dll-not-found-missing-error.htm (http://pcsupport.about.com/od/findbyerrormessage/a/gdiplus-dll-not-found-missing-error.htm)
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I also have this problem too. The update to 2014.9.0.2011 this morning didn't fix the problem. I receive IE crashes in msvcr110.dll before the update with the avast!Online Security toolbar, after the update it crash less frequently (although it still crashes 3 times within 3 minutes) and changed to this:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.16428
Application Timestamp: 525b664c
Fault Module Name: gdiplus.dll
Fault Module Version: 6.1.7601.18120
Fault Module Timestamp: 515bb50a
Exception Code: c0000005
Exception Offset: 00042882
There are crashes immediately when I launch IE and before it even get to my homepage!
See if the following helps you fix your problem with gdiplus.dll :
http://pcsupport.about.com/od/findbyerrormessage/a/gdiplus-dll-not-found-missing-error.htm (http://pcsupport.about.com/od/findbyerrormessage/a/gdiplus-dll-not-found-missing-error.htm)
But gdiplus.dll is not missing in the folder ??? . The crash always happen when new IE windows popup. I am sure it is related to avast because I got a MSVCR110.dll crash between the gdiplus.dll crashes when I open a page, this is the log from the event viewer:
Faulting application name: iexplore.exe, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0xc0000005
Fault offset: 0x00012b8a
Faulting process id: 0x20c
Faulting application start time: 0x01cf0a2858735627
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\WinSxS\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c\MSVCR110.dll
Notice the fault module path have mentioned aomething about avast.
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1. Have you turned off the Protected Mode in IE ?? You can't use the avast! Online Security plugin unless the Windows protection mode iff off.
2. Have you tried disabling the avast! Online Security Module in the browser to eliminate it as the cause of your problem ???
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So I disabled Enhanced Protected Mode in IE11, re-enabled Avast Add-On. No Joy: IE still fails with Avast Add-On enabled. So back to Avast Add-On being disabled, which I do not like.
Bob: See my previous post. In my experience it makes no difference turning off Enhanced Protection Mode. IE11 does not work if you do that, only when you disable the Avast browser Add-On in IE11.
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So I disabled Enhanced Protected Mode in IE11, re-enabled Avast Add-On. No Joy: IE still fails with Avast Add-On enabled. So back to Avast Add-On being disabled, which I do not like.
Bob: See my previous post. In my experience it makes no difference turning off Enhanced Protection Mode. IE11 does not work if you do that, only when you disable the Avast browser Add-On in IE11.
I beg to differ with you but avast! 2014 works very well with IE11 when the Enhanced Protection Mode is disabled.
The following screenshot I just created of Internet Explorer 11 in action should prove that point.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1388943050927-99728.png)
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I had the AOS add-ons disabled
I had the Enhanced Proteted Mode unchecked
I had the Automated Configuration Scripts unchecked
I have tested both the upgrade and the clean install options.
Avast 2014.9.0.2011 does not let Internet Explorer 11 connect to internet on a Windows 7 x64 desktop via ADSL-modem.
There were no problems with the Avast 8.x
The only solution was to uninstall Avast 9.x and replace it with Comodo 6.x
Yet Avast 9.x does not prevent connecting to Internet via a GSM-modem if the AOS add-ons are disabled and Enhanced Protected Mode unchecked.
I am bewaiting the following release of Avast before testing any more.
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I have a Motorola modem but don't have a clue if it's GSM or ADSL
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The ADSL modem (A-link or Telewell as far as I remember) uses a fixed telephone line (wire) whereas the GSM-modem (Huawei and Nokia) connects wirelessly, mobile cellular line (3G).
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The ADSL modem (A-link or Telewell as far as I remember) uses a fixed telephone line (wire) whereas the GSM-modem (Huawei and Nokia) connects wirelessly, mobile cellular line (3G).
I have a Galaxy Nexus and when I tether from that phone, I don't have any problems using the internet.
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The ADSL modem (A-link or Telewell as far as I remember) uses a fixed telephone line (wire) whereas the GSM-modem (Huawei and Nokia) connects wirelessly, mobile cellular line (3G).
I have a Galaxy Nexus and when I tether from that phone, I don't have any problems using the internet.
From his description above Bob appears not using ADSL but his Galaxy Nexus mobile phone (cellfone) to access the internet. That may explain why he thinks all is well with Avast 2014 and IE11, wheras us guys using landline ADSL connection have the problem as described.
I just hope this tread and information provided by users is actually being monitoredby Avast and they are doing something about it ?
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I also connect through a Motorola Modem as mentioned in my first post. :)
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ADSL2+ connection though Billion router ......... Win7 64Bit and Win8.1 64Bit , avast9 and zero problems with IE11.
I don't have browser plugins of any kind.
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I have been looking elsewhere for help. Just seen this item on Microsoft Community:
http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-explorer-1011-not-working/713d4b90-ce33-4620-92d2-a441d41538f1
You will see there is also a link back here.
The problem remains unresolved as far as I am concerned.
Ed
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It seems I solved my problem following the tip from this topic: http://forum.avast.com/index.php?topic=139601.0.
Disable the autodetection below and see if it works:
(http://i.technet.microsoft.com/dynimg/IC68737.gif)
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In my case the unchecking of "Use automatic configuration script" did not help. I gather from another thread that Avast-team is aware of the problem and already drafting a solution.
http://forum.avast.com/index.php?topic=144016.msg1044505#msg1044505
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I had to disable both auto detections to solve the problem, including "Automatically detect settings".
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In my case the unchecking of "Use automatic configuration script" did not help.
http://forum.avast.com/index.php?topic=144016.msg1044505#msg1044505
Me too. "Use automatic configuration script" was unchecked.
Also tried unchecking "Automatically detect settings". Again no joy.
Back to Avast Add-On uninstalled in IE11 for it to work.
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Posted by: rocksteady « on: Yesterday at 06:37:03 PM »
Me too. "Use automatic configuration script" was unchecked.
Also tried unchecking "Automatically detect settings". Again no joy.
Back to Avast Add-On uninstalled in IE11 for it to work.
Disabling AOS add-ons did not help and I did not find a way to uninstall them - hence I uninstalled Avast completely.
Altering the webshield.ini file might help but I did not want to spend any more hours on testing.
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Disabling AOS add-ons did not help and I did not find a way to uninstall them..
Use the change function which is one of the options offered when you use the normal Windows uninstall.
You can select which options will be installed or uninstalled after the change is made.
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Olddog: Thank you for your comment - indeed, uninstalling AOS was possible as you instructed. In another forum somebody told that addons cannot be uninstalled if the "remove" box is disabled. Such is the case of AOS when looked into tools-manage addons-more information.
Unfortunately, the removal of AOS did not help in getting IE working. Nor did help the extra lines in webshield.ini.
BUT: The unchecking of "Automatically detect settings" in the Internet Options of LAN settings solved the problem as predicted by diego6111 on January 7, 2014.
Now Avast 9.x does not prevent using IE 11 and works beautifully side by side with Comodo 6.x. irrespective of AOS being enabled or disabled.
(ADSL-modem, make D-Link)
In addition, I had a possibility to test another ADSL-modem (ZyXel) in the very same ISP's network. In this case the "Automatically detect settings" could remain checked.
What is the change from Avast 8.x to Avast 9.x to force the unchecking of LAN option's "Automatically detect settings" when IE stretches to internet via a D-Link ADSL modem??
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Mine was the same but with ie 8. i Worked through every add on and the only one causing the issue was Avast. Just curious now does it now mean im susceptible to viruses through browsing the net?
Wish id have found this thread earlier would have saved me hrs of investigation lol.
ive raised a case with avast hopefully there will be an update curing the problem.
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incidentally im using windows xp 32bit home edition.
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Avast have replied to my case. Better late than never.
Ive not had chance to try this yet but i received the following instructions from avast.
Hello,
Please try to remove avast! Online Security browser extension from your machine following these steps:
Please go to Start > Control Panel > Uninstall a program (Programs and Features, Add or Remove Programs)
Select avast! and click on Uninstall/Change. then uncheck the browser protection checkbox.
Best regards
Its looks like an alternative to manually disabling add ons.
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Timboo: Please be prepared for a disappointment - in my case the uninstallment of AOS AddOns did NOT help. ( refer to above January 15, 2014)
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I'd suggest for all those that are having problem with AOS and IE 11 to upgrade to the new beta as it fixes many issues http://forum.avast.com/index.php?topic=144768.0
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Timboo: Please be prepared for a disappointment - in my case the uninstallment of AOS AddOns did NOT help. ( refer to above January 15, 2014)
Good job i not tried then will stick with manual disabled add on :-) Thanks for the heads up
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I'd suggest for all those that are having problem with AOS and IE 11 to upgrade to the new beta as it fixes many issues http://forum.avast.com/index.php?topic=144768.0
Hello,
I remove avast and install the new beta but still the same problem.
Greetings
Walter
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Hello,
I remove avast and install the new beta but still the same problem.
Greetings
Walter
Oh no. I was getting all excited that a fix for this Microsoft/Avast incompatibiity was forthcoming in next release of Avast. I guess maybe not. I still have Avast ad-on disabled in IE11 else it don't run, even with autodetect settings unchecked.
Ed
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I'd suggest for all those that are having problem with AOS and IE 11 to upgrade to the new beta as it fixes many issues http://forum.avast.com/index.php?topic=144768.0
Hello,
I remove avast and install the new beta but still the same problem.
Greetings
Walter
Did you use the avast removal tool to delete remnants before installing the beta ? the tool is in the same place as the beta download.
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Yes Graig i did remove it with that removal tool.
Greetings
Walter
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Yes Graig i did remove it with that removal tool.
Greetings
Walter
And what happens if you disable Avast Online Security ( AOS ) by right clicking the toolbar at the top of your browser and untick AOS, does IE work now ?
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I'm now on version 2014.9.0.2013.
I cn report no change re incompatibility with IE11 on Win8.1 from my testing. Avast add-on has to be disabled.
I use Trend and McAfee elsewhere and don't have this problem.
Ed
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The update to 9-0-2013 passed without problems. Yet, IE 11 does not connect to internet without the uncheking of "Automatically detect settings" in Connections - LAN settings of the Internet Options. Uninstalling or disabling of AOS addons has no effect.
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The update to 9-0-2013 passed without problems. Yet, IE 11 does not connect to internet without the uncheking of "Automatically detect settings" in Connections - LAN settings of the Internet Options. Uninstalling or disabling of AOS addons has no effect.
I have no issue with the automatic detection of settings and IE 11, have you tried restoring/reset default settings in Internet Options - Advanced.
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The update to 9-0-2013 passed without problems. Yet, IE 11 does not connect to internet without the uncheking of "Automatically detect settings" in Connections - LAN settings of the Internet Options. Uninstalling or disabling of AOS addons has no effect.
On my system the checked box doesn't effect the loading of IE as you can see:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1390746423185-56870.png)
What ISP are you using and, how are you connecting to the internet ???
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It also works and connects if I uncheck the box:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1390746664850-46455.png)
That probably means that the problem isn't related to autodetection.
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Thank you Craigb and Bob3160 for your comments. I have tried all the tricks that I found in this forum and anywhere else and the only one effective was to uncheck "Automatically detect settings". This option was checked when Avast 8.x was in use but no longer ever since Avast 9.x was introduced. The latest release 2013 did not bring any change in that respect. I have reported my experiments in my previous comments here in this thread.
I do believe without a moment of hesitation that in some enviroments (eg. that of Bob3160's) it is possible to use Avast 9.x with automated settings detection for a LAN connection. I also use a mobile line and Avast can stay with all the default options untouched. I hardly believe it has anything to do with the ISP, which happens to be one of the biggest on the local markets - serving both wired and wireless connections.
I am happy using my wired connection with "unautomated settings detection" in LAN settings as long as it works so and hope my observation helps other users in their testing for a solution of this hitch.
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My observations came from a laptop using WiFi. I'll take a look at my desktop computer this afternoon and see if
there's a difference when the connection is an ethernet connection. :)
My ISP is Comcast.
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had same problem with ie8 64bit not working. uninstalled avast free 2014. problem solved.
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had same problem with ie8 64bit not working. uninstalled avast free 2014. problem solved.
Welcome to the forum.:)
Unfortunately what you did solved nothing. It's called giving up. :(
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i am on ie864bit now.uninstalled avast.
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As I reported in an earlier post Avast 2014 broke IE on my Windows 7 64-bit as well. At that point only uninstalling Avast would resolve the problem. As a result I have been unable to use IE since November. A small update: As of today if I uncheck the "Detect Settings Automatically" box then IE will open and function normally.
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As I reported in an earlier post Avast 2014 broke IE on my Windows 7 64-bit as well. At that point only uninstalling Avast would resolve the problem. As a result I have been unable to use IE since November. A small update: As of today if I uncheck the "Detect Settings Automatically" box then IE will open and function normally.
So the problem is solved by making IE not detect what it obviously has a problem detecting... :)
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Avast Free Antivirus 2014 9.0.2013 issued 22 January 2014 caused Internet Explorer to slow to a standstill on two of my computers. I uninstalled Avast on both computers by left clicking: Start, Computer, Uninstall or change a program, Avast! Free Antivirus. Then I reinstalled the previous Avast version 9.0.2011 issued 18 December, 2013 from: www.oldapps.com/avast.antivirus.php. Both computers now work fine again with Internet Explorer, and the Avast virus definitions update regularly giving me virus protection. I am looking forward to hearing that Avast has issued a new update that will work with my Internet Explorer.
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this is the message i received from avast.
Hello,
reinstall avast! completely, please. It seems to be the easiest
solution of the problem. Even if you did it before, do it again this
way, using the uninstall utility, please:
1) Uninstall the version of avast! that's currently installed on your
computer using our uninstall utility, that can be downloaded from this
page:
http://files.avast.com/iavs9x/avastclear.exe
2) Use it in safe mode of Windows - in this mode you don't need to
disable the avast's self-defense module. Here you can learn how to
start Windows in safe mode:
http://www.pchell.com/support/safemode.shtml
3) After using that tool, restart your computer.
4) Ensure there's no "alwil software" nor "avast software" folder in
C\Program Files and if it is, delete it
5) Download the latest version of avast! from this page:
Avast! Free AV: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
6) Install it with default values, i.e. do NOT change anything during
the installation process, and everything should be OK again.
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I have to chime in here too . After the last update (yesterday) , to 2014.9.2013 (Pro version) my internet (IE10) also became slow and unbearable (very noticeable right after the update and pc reboot) . Even on a SSD drive its UNbearable .
Guess I too should uninstall and reinstall (?) .
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It has gone extremely quiet since Feb 5.
Does that mean the uninstall and clean reinstall has worked and users can now use IE with avast add-on enabled with out fault ?
Ed
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It has gone extremely quiet since Feb 5.
Does that mean the uninstall and clean reinstall has worked and users can now use IE with avast add-on enabled with out fault ?
Ed
It works for some people but not all, I still get some broken page functionality with Windows 8.1 IE 11 although search speed was good again.
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Same issue (StackHash_6c79) with IE8 x64 under Windows 7 x64. Avast version 2014.9.0.2008, defs current up to today's date.
I'm using IE8 x86 for the time being and will do so until this is either fixed or my subscription runs out in 91 days. After that, I'll look to use an alternative if this isn't fixed.
Well... as I said above, Avast had 90 days to fix this and they haven't. So I've removed it and started using AV from a different vendor. Shame really because I've been generally happy with Avast for quite some time. This is issue is obviously very easy to replicate for testing so for them to just ignore it is a bit rubbish really.
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Same issue (StackHash_6c79) with IE8 x64 under Windows 7 x64. Avast version 2014.9.0.2008, defs current up to today's date.
I'm using IE8 x86 for the time being and will do so until this is either fixed or my subscription runs out in 91 days. After that, I'll look to use an alternative if this isn't fixed.
Well... as I said above, Avast had 90 days to fix this and they haven't. So I've removed it and started using AV from a different vendor. Shame really because I've been generally happy with Avast for quite some time. This is issue is obviously very easy to replicate for testing so for them to just ignore it is a bit rubbish really.
Why are you running IE8 in windows 7 ??? IE11 is the current version and avast 2014.9.0.2013 is the current stable release.
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Hi.
Yesterday I chose to upgrade my Avast Free Antivirus to the Pro version, after receiving the "one time offer" for only $9.99.
Downloaded the license file, activated it, received confirmation, Avast was happy, i was happy.
This morning, however, right after Windows 7 Ultimate 32bit booted up, i keep receiving this message, over and over again, even if i close the window or let it check online for solutions - it keeps poping up and the a.v. core wouldn't load :(
This is what i get:
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: AvastUI.exe
Application Version: 9.0.2013.292
Application Timestamp: 52deab96
Fault Module Name: HTMLayout.dll
Fault Module Version: 3.3.3.9
Fault Module Timestamp: 52cfe532
Exception Code: c0000005
Exception Offset: 0006eda0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
-----
I'd like to think i did not do a mistake by putting my trust in AVAST (which, btw, i use since 2007 or so), especially taking your offer....
Please advise. I really want to have the a.v. working properly again.
Thank you.
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snip.
I'd like to think i did not do a mistake by putting my trust in AVAST (which, btw, i use since 2007 or so), especially taking your offer....
Please advise. I really want to have the a.v. working properly again.
Thank you.
Welcome to the forum. :)
Step 1, try a repair: Control Panel > Programs and Features > select avast! uninstall > scroll down and run Repair > Reboot
If that doesn't work, do a clean install. You can find step by step instructions at:
https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?usp=sharing (https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?usp=sharing)
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Bob3160,
OK....you have 4 more years of happiness than I do....congratulations.
Simple question....I HOPE....
Have a 32 bit older HP Win XP Pro that is a desktop connected to an ISP via DSL modem. Therefore it is sort of plain vanilla. This machine is used by the GK's and I want to keep it fairly clean.
Have a multiple seat license for Trend Micro on a Dell that I bought and ran out of seats. Consumer Reports recommended Avast.
Have the paid $19.99 version, not the free or the $9.99.
Loaded it yesterday. The IE8 (which is the Highest Level of IE supported by Win XP Pro) is a little unstable on a couple of web sites and you have to refresh it sometimes.
However, it was really unstable when the Avast was installed. Disabled all the BHO Add-On's in IE8 and figured out that Avast was the issue. Both sites went back to their normal, less than what I would like state...but they work.
I downgraded to IE 7. Then reinstalled IE 8. The problem still persisted. I then reset IE 8 to the default advanced settings. NO JOY. I am used the default security settings and have no custom or exception settings. The Compatiably settings or option do not resolve it.
SO. the Avast "IE 8 Add On" appears to be the issue. Tried the repair. No Joy. Removed Avast. Did a RegEdit cleaning for Avast. Got rid of most of it, but some parameters would not delete.
Then downloaded a fresh copy of Avast and used the license file and installed it.
NOTHING has changed. Have NOT played with the auto detection yet.
SO.....since you seem to the Guru about this, I am trying to understand what is going on.
1. With the IE8 Add On disabled, WHAT specifically do you "Lose". Remember that my pre-teen GK's use the machine and they click on everything. The Trend Micro Titanium Worked great and the machine has not been attacked or unresponsive. However, CR says that Trend is not that good and I will probably change once the license runs out to one of their higher rated products.
2. I WILL play with the Auto Detection setting, but I think that is futile.....YOUR comments?
3. Folks have commented on problems with the Beta. A little hesitant to go that far.
This machine is only used a few hours per week.....and mostly for their Study Sites....but my GS does do a LOT of googling for games...
Thanks....
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Using the following settings should stop the problems and still give you some of the benefits;
(http://www.screencast-o-matic.com/screenshots/u/Lh/1396186007793-91465.png)
You are correct in not being able to use IE beyond version 8. you can however
use an updated browser from any of the other major Browsers manufacturers. :)
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Same here, as of 5-6 days ago, IE 8, 9, 10, 11 all are broken until I turn the Avast plugin off. I wasted THREE DAYS uninstalling/reinstalling IE-11 thinking it was a microsoft problem. I then turned off all plugins and it started working. Turned on plugins one at a time and as soon as I turned on Avast plugin, IE crashed again.
I think disabled ALL plugins except Avast and it immediately crashed. (Double click on IE icon, and window opens and IE crashes before I even get a chance to type in a URL!!!
Does ANYONE test the updates before releasing them to the public? It broke ALL versions of IE, how could they not find this out before releasing it???
I just became a paid customer and really starting to regret it as I purchased the product and can't use IE unless I disable the plugin. Why should I pay for something I have to disable in order to get IE to work??????????????????
EXTREMELY UPSET right now.
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Same here, as of 5-6 days ago, IE 8, 9, 10, 11 all are broken until I turn the Avast plugin off. I wasted THREE DAYS uninstalling/reinstalling IE-11 thinking it was a microsoft problem. I then turned off all plugins and it started working. Turned on plugins one at a time and as soon as I turned on Avast plugin, IE crashed again.
I think disabled ALL plugins except Avast and it immediately crashed. (Double click on IE icon, and window opens and IE crashes before I even get a chance to type in a URL!!!
Does ANYONE test the updates before releasing them to the public? It broke ALL versions of IE, how could they not find this out before releasing it???
I just became a paid customer and really starting to regret it as I purchased the product and can't use IE unless I disable the plugin. Why should I pay for something I have to disable in order to get IE to work??????????????????
EXTREMELY UPSET right now.
Hi Don20,
I am sorry about your problems with IE. Please could you let me know what version of Avast you have? Have you tried the newest version - 2015? There is IE plugin in version 10.0.0.29.
IE plugin was intensively tested with all supported IE versions (IE8+) before final release of Avast 2015. It was also released into beta several times and I haven't heard about similar issues that you mentioned.
thank you
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same issue here. had to uninsall aos for IE9 to work. will gladly reinstall and provide any logs i can to help resolve issue.
skinnypops
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Same here Latest version of free Avast 2014.9.0.2021, Windows7 64Bit, and IE 11.0.13.
Can surf for a while and then bam, no more until you disable the shield.
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Exactly the same problem for me. As my Virgin F.secure subscription is coming to an end I today installed Avast 2015.10.02208 on my Windows 64bit pc and laptop, both running Internet Explorer 11 version 11.0.9600.17420.
On both machines Internet Explorer keeps crashing whereas Chrome works fine.
If I disable the Avast add-on Internet Explorer then works normally.
Looks like it's going to be AVG free for me instead.
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Exactly the same problem for me. As my Virgin F.secure subscription is coming to an end I today installed Avast 2015.10.02208 on my Windows 64bit pc and laptop, both running Internet Explorer 11 version 11.0.9600.17420.
On both machines Internet Explorer keeps crashing whereas Chrome works fine.
If I disable the Avast add-on Internet Explorer then works normally.
Looks like it's going to be AVG free for me instead.
The add-on isn't your protection. Changing you AV because an add-on isn't functioning properly makes no sense.
It is however your computer and your choice.