Hi QNtas,
I apologize if my instructions have not been clear enough.
![Sad :(](https://forum.avast.com/Smileys/default/sad.gif)
Let's do this one step at a time.
In the picture I provided above, you can see the section labeled Custom Scans/Fixes?
I want you to copy/paste the information I provide below inside of the Code Box into the Custom Scans/Fixes box in OTL.
:Services
:OTL
PRC - C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exe (SweetIM Technologies Ltd.)
IE:[b]64bit:[/b] - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com
IE - HKLM\..\SearchScopes,DefaultScope = {EEE6C360-6118-11DC-9C72-001320C79847}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}: "URL" = http://search.sweetim.com/search.asp?src=6&st=1&q={searchTerms}&barid={1AC2C624-E9E9-11E0-80EA-CCAF785422B8}
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com
IE - HKCU\..\URLSearchHook: {EEE6C35D-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelper.dll (SweetIM Technologies Ltd.)
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}: "URL" = http://search.sweetim.com/search.asp?src=6&st=1&q={searchTerms}&barid={1AC2C624-E9E9-11E0-80EA-CCAF785422B8}
FF:[b]64bit:[/b] - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
FF - HKCU\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
O2 - BHO: (SweetIM Toolbar Helper) - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll (SweetIM Technologies Ltd.)
O3 - HKLM\..\Toolbar: (SweetIM Toolbar for Internet Explorer) - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll (SweetIM Technologies Ltd.)
O3 - HKCU\..\Toolbar\WebBrowser: (SweetIM Toolbar for Internet Explorer) - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll (SweetIM Technologies Ltd.)
O4 - HKLM..\Run: [SweetIM] C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exe (SweetIM Technologies Ltd.)
O4 - HKCU..\Run: [TorrentRatioKeeper] "D:\Ratio\Torrent Ratio Keeper\TorrentRatioKeeper.exe" /s File not found
O8:[b]64bit:[/b] - Extra context menu item: Search the Web - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\resources\MenuExt.html ()
O8 - Extra context menu item: Search the Web - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\resources\MenuExt.html ()
O33 - MountPoints2\{f31eef06-223f-11e1-81b5-ccaf785422b8}\Shell - "" = AutoRun
O33 - MountPoints2\{f31eef06-223f-11e1-81b5-ccaf785422b8}\Shell\AutoRun\command - "" = J:\AutoRun.exe
O33 - MountPoints2\{f31eef13-223f-11e1-81b5-ccaf785422b8}\Shell - "" = AutoRun
O33 - MountPoints2\{f31eef13-223f-11e1-81b5-ccaf785422b8}\Shell\AutoRun\command - "" = J:\AutoRun.exe
O33 - MountPoints2\{f6ebead5-1390-11e1-8277-ccaf785422b8}\Shell - "" = AutoRun
O33 - MountPoints2\{f6ebead5-1390-11e1-8277-ccaf785422b8}\Shell\AutoRun\command - "" = G:\INSTALL.EXE
[65442 C:\Users\Public\Documents\*.tmp files -> C:\Users\Public\Documents\*.tmp -> ]
:Files
ipconfig /flushdns /c
:Commands
[purity]
[resethosts]
[emptytemp]
[createrestorepoint]
[start explorer]
[Reboot]
Now, once the text is placed into the Custom Scans/Fixes box in OTL, I want you to press the
Run Fix button.
OTL will start running automatically and I want you to let it run through to the end.
After OTL has been run, there will be a log that opens automatically either before or after the system reboots.
Please save that log and post it into your next reply.
Dont' worry about running OTL again yet...we will come back to that.
![Smiley :)](https://forum.avast.com/Smileys/default/smiley.gif)