AV Security 2012 Problem

[essexboy]

Looks much better - I would recommend that she uninstall all the toolbars and the so called utility programmes, registry boosters, download boosters etc.. As they add nothing to the system and slow it down

The desktop picture will disappear as that is part of Funweb products - not a nice programme to have on the computer.  So the picture will need replacing

Once OTL has finished then I would recommend a disc defragment to add a little speed to the system 

Once done can you let me know of any remaining problems

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :OTL
  O2 - BHO: (no name) - {90b49673-5506-483e-b92b-ca0265bd9ca8} - No CLSID value found.
  O2 - BHO: (no name) - {9565115d-c7d6-46d3-bd63-b67b481a4368} - No CLSID value found.
  O2 - BHO: (no name) - {ef90bfd2-e4f2-438a-91fe-c452d6e8264e} - No CLSID value found.
  O3:64bit: - HKLM\..\Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - No CLSID value found.
  O3 - HKLM\..\Toolbar: (no name) - {90b49673-5506-483e-b92b-ca0265bd9ca8} - No CLSID value found.
  O3 - HKLM\..\Toolbar: (no name) - {9565115d-c7d6-46d3-bd63-b67b481a4368} - No CLSID value found.
  O3 - HKLM\..\Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - No CLSID value found.
  O3 - HKLM\..\Toolbar: (no name) - {ef90bfd2-e4f2-438a-91fe-c452d6e8264e} - No CLSID value found.
  O24 - Desktop WallPaper: C:\Users\Teresa\AppData\LocalLow\FunWebProducts\ScreenSaver\Images\f3wallpp.bmp
  
  :Files
  ipconfig /flushdns /c
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [CREATERESTOREPOINT]
  [Reboot]
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[ladyaseret]

The report.  Will be interesting to unload things.  

Any recommendations to things I should keep on the computer for future?

Ladyaseret

oops rerunning OTL Scan will put that report up in one moment.

[Pondus]

Any recommendations to things I should keep on the computer for future?

keep Malwarebytes...and you should always click the update button before you scan.....
there have already been 4 updates since your first scan here  

if you click the settings tab and then change the default 7day to 1day then you get a warning if signatures are older then 1 day
malwarebytes may release 10 updates on a day

[essexboy]

A few that are not required or are as much use as a chocolate teapot  :

Blabbers Communications LTD
Bandoo Media Inc.
ChatZilla
HyperCam Toolbar
IMVU Inc Community Toolbar
CieoNet Utilities
Browser Companion Helper
Bandoo for Firefox
Yontoo Layers
EpicPlay Games
ALOT Toolbar
ViaSheep Games
Iminent WebBooster
Messenger Plus
Shopping Assistant Plugin
ScenicReflections Toolbar
DealPly
SweetIM Toolbar Helper
Profile Pimp
Protector Suite
Messenger_Plus_Live
Lime PRO
FinalTorrent
PC Speed Up
Winferno
RegClean Pro
Clean Registry for Free
Registry Mechanic

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
 

• Go to Control Panel and select System
  
• Select System
  
• On the left select System Protection and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create
  

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
  
• Right click Disc cleanup and select run as administrator
  
• Select Your main drive and accept the warning if you get one
  
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

[Pondus]

with all those toolbars, i guess the screen on that computer must look something like this  

http://4.bp.blogspot.com/-PRCYE71JUFE/TcATLu42J7I/AAAAAAAAAQM/fZVbCzBMikg/s1600/too_many_toolbars.jpg