Please help me, constant pop ups

[jenni78fw]

I've followed the guide, and I've attached my logs from running all of the suggested programs.  Please let me know if anything is else is needed.  Thank you so much in advance for the help!

-Jenni

[Pondus]

yepp ..... you have the Siref rootkit

malware removers are notified. it may take hours before one arrive so be patient

[magna86]

Im on it 

[magna86]

Hi,
I will be working on your Malware issues 

Step1

Download AVZ Antiviral Toolkit from the following link:

http://support.kaspersky.com/downloads/utils/avz4.zip

• Extract the archive to a folder.
• Run AVZ [/color] (double click on icon);
  
  
• Click on File > Custom Scripts ;
  
  
• In the new window that opens, Copy/Paste everything inside the field code:
  
  
  
  

Code: [Select]


begin
ShowMessage('Attention! Before performing the AVZ script will automatically close all network connections.' + #13#10 + 'After the computer restarts the network connection will be restored automatically');
ExecuteFile('net.exe', 'stop tcpip /y', 0, 15000, true);
if not IsWOW64
then
  begin
   SearchRootkit(true, true);
   SetAVZGuardStatus(True);
  end;
QuarantineFile('C:\Windows\assembly\GAC_32\Desktop.ini','');
DeleteFile('C:\Windows\assembly\GAC_32\Desktop.ini');
QuarantineFile('C:\Windows\assembly\GAC_64\Desktop.ini','');
DeleteFile('C:\Windows\assembly\GAC_64\Desktop.ini');
QuarantineFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\trzAB47.tmp','');
DeleteFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\trzAB47.tmp');
QuarantineFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\00000008.@','');
DeleteFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\00000008.@');
QuarantineFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\80000064.@','');
DeleteFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U\80000064.@');
QuarantineFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\U\00000008.@','');
DeleteFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\U\00000008.@');
QuarantineFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\L\00000004.@','');
DeleteFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\L\00000004.@');
QuarantineFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\L\00000004.@','');
DeleteFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\L\00000004.@');
QuarantineFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\@','');
DeleteFile('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\@');
QuarantineFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\@','');
DeleteFile('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\@');
DeleteDirectory('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\U');
DeleteDirectory('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}\L');
DeleteDirectory('C:\Users\owner\AppData\Local\{da626e47-3992-f136-9e65-c097b6bb0366}');
DeleteDirectory('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}');
DeleteDirectory('C:\Windows\Installer\{da626e47-3992-f136-9e65-c097b6bb0366}\L');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
RebootWindows(true);
end.



• Click the Run and wait to execute the script.

***************************
Step2



> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.

How to disable avast:

• Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  
• In the window that opens on the top right corner, click Settings.
  
• In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
  
  
• Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  
• In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

[jenni78fw]

Hi Magna86,

Thank you so much for your help in cleaning up/fixing my computer!  I have followed the steps that you laid out, and I have attached the log from the ComboFix run.  You have no idea how much appreciate the help and guidance, you're pretty amazing   Let me know if there are any other steps that I need to take.

Thanks!

-Jenni

[magna86]

We are almost done...just few steps remains... 



• Download AdwCleaner (by Xplode) on your desktop.
  
• Launch it, click on [Search] and wait for the scan.
  
• When the scan ends, notepad with the report will appears.
• Click on the [Delete] Wait for the programme completes his work.
  The program will close all active programs. Click OK to confirm that.
  On the next two windows that open ( Informations and Restart required ) click OK
  
• The computer will restart and open a notepad ( C:\AdwCleaner[S1].txt ) with the report.
• Save the notepad report on the Desktop
• Please attach here C:\AdwCleaner[S1].txt

Note: The report will also be stored on C:\AdwCleaner[S1].txt [/list]




************************************


Open notepad and copy/paste the text present inside the code box below:

Code: [Select]


Registry::
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{336D0C35-8A85-403a-B9D2-65C292C39087}]

KillAll::

Folder::
c:\program files\Web Assistant

ClearJavaCache::

RegLock::
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_270_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_270_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_270.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_270.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_270.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_270.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)



Save this as CFScript.txt



Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )