Dear forum members,
I write hoping that maybe here someone will pay attention to the problem.
We work with a commercial software developer who works in Delphi. Recently, we have faced a problem in operation of the product with the avast antivirus. Some versions of antivirus when executed would define our program as Win32:Evo-gen [Susp], other would block the access of the program to Internet (more precisely, they pass the request-out but cut the answer to 0 byte) in spite of our adding the program to all possible exception lists of the antivirus. And avast 2014, when the program is installed, often brings the system to BSOD with errors SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION_NOT_HANDLED (besides in the system logs the cause is defined as the service aswSnx.sys: avast! virtualization driver, group of FSFilter Virtualization). We have an antivirus license and contacted the avast support team (ticket #KVP-583-26762). The support team specialist Tomáš Zajíc concluded that the only way to prevent the blocking of access to Internet is to switch off the web-shield ("Unfortunately there will be solution to turn off avast web shield only.").
After that message, the support team keeps silence and would not answer any our questions.
Early this year the program developer himself addressed the avast support team (
https://support.avast.com/index.php?_m=tickets&_a=viewticket&ticketid=3093443, ticket LSS-733822). But they would first define it as a spam and then delete the account and all messages.
We are filled with indignation! Why having paid for the license we must turn off the antivirus to work with the program? Is it right that the application continues to ignore the programs added to its exception list? We have been using the avast antivirus since 2008 as it has been really the best. But in the last two years the quality has drastically gone down and there appeared a lot of needless (and even harmful) innovations (like the sandbox which prevents operation of all exe-files compiled in Delphi). If there are developers here, please, get involved in the solution of the problem. We would rather not change the antivirus.