Author Topic: 7.0.1474 blue screen  (Read 5197 times)

0 Members and 1 Guest are viewing this topic.

mrgigabyte

  • Guest
7.0.1474 blue screen
« on: November 01, 2012, 12:56:25 AM »
hi everyone

i have a couple of computers with avast and when i updated one of them with windows 7 32 bit everything went ok until i rebooted the computer , the machine went into blue screen so i uninstalled and did a clean installed and the same thing happen with build 7.0.1474 with built 7.0.1473 i have had no problems at all so i had to reinstalled 7.0.1473 until it is fixed i dont want to put in the other machines until it is fix you guys can figure it out

thanks hope it is fixed soon

Offline lukas.hasik

  • Avast team
  • Advanced Poster
  • *
  • Posts: 931
  • Product manager of Avast Security for Windows
Re: 7.0.1474 blue screen
« Reply #1 on: November 01, 2012, 12:58:25 AM »
there should be a memory dump or at least a minidump at windows directory. Could you upload it to ftp.avast.com/incoming ? It would help us to find the root cause of your problem.

thank you
Quality is also a feature.

mrgigabyte

  • Guest
Re: 7.0.1474 blue screen
« Reply #2 on: November 01, 2012, 01:23:48 AM »
hi lukas.hasik

i already deleted the file with ccleaner and have 1473 back in
if you want i can update  it later again and send the files

nuptsey

  • Guest
Re: 7.0.1474 blue screen
« Reply #3 on: November 11, 2012, 11:39:19 AM »
Hello,

I just uploaded a minidump from yesterday (Mini111012-07.dmp) plus my sysdata.xml
Since then, I did a system restore and went back to version 7.0.1466

Hope this helps!

Best regards,

nuptsey

TheHulk

  • Guest
Re: 7.0.1474 blue screen
« Reply #4 on: November 11, 2012, 01:38:12 PM »
same problem as well on my windows 7 64 bit on free avast yesterday when avast scan for suspicious program and then its crashed

Offline SugarD-x

  • Full Member
  • ***
  • Posts: 190
  • Proud Avast! User
    • Clan Xperience
Re: 7.0.1474 blue screen
« Reply #5 on: November 17, 2012, 08:48:22 PM »
same problem as well on my windows 7 64 bit on free avast yesterday when avast scan for suspicious program and then its crashed
Did you happen to see which driver caused the BSOD crash?
~SugarD-x~