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Other => General Topics => Topic started by: ctgardengirl on April 05, 2013, 05:47:54 PM

Title: How to stop auto renewal?
Post by: ctgardengirl on April 05, 2013, 05:47:54 PM

I bought a 2 year license - had to accept auto renewal.  I can't get the license to insert itself , even with tech help and remote control.  I would like to stop the auto renewal.  Please tell me how I can do that. Thanks.

Title: Re: How to stop auto renewal?
Post by: ctgardengirl on April 05, 2013, 09:19:38 PM

Does anyone know how to access the area of their account in which I could change this?  I can't seem to find anything under 'account' which addresses this...  Thanks!
(in regards to cancelling my credit card that was used)

Title: Re: How to stop auto renewal?
Post by: Para-Noid on April 05, 2013, 09:21:36 PM

You may need to use http://www.avast.com/contact-form.php  :)

Title: Re: How to stop auto renewal?
Post by: ctgardengirl on April 05, 2013, 09:30:34 PM

Thanks for your response.  I went ahead and did this.  I hope I hear back.  The more I think about all this, the more concerned I am with how Avast handles some aspects of their customer accounts.  We should be able to access this kind of information through our account online, like every other business online that I deal with.

Title: Re: How to stop auto renewal?
Post by: Para-Noid on April 05, 2013, 10:10:03 PM

The my(dot)avast(dot)com is completely separate from the billing department.
If nothing else you have the option of contacting you credit/debit card provider
and put a "stop" on the payment.  :)

Title: Re: How to stop auto renewal?
Post by: ctgardengirl on April 05, 2013, 11:02:39 PM

Uh....isn't that kind of scary?  No contact for billing?? That does not reinforce my trust in Avast.
The payment already went through, I'm sure.  Maybe I could reverse it...will have to look into it.

Thanks for replying.