Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TeaRose on February 13, 2010, 11:48:29 PM
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I purchased the PRO a month ago, so I know it isnt expired (its for a yr) But today its not running. I try to udate and says AVAST IS NOT RUNNING. I try to CLICK FIX IT and nothing happens. Says protection status: UNKNOWN.
Shield is: UNREACHABLE.
I have no idea how to fix this.
I tried to log into my account with Avast and it says INVALID.
BUT I still have my email with my login on it so I know its the right one.
Can someone HELP PLEASE.
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have you tried repair?
For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
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Yes I tried repair and update and I just get an error. Can I uninstall and reinstall and not lose my license?
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I've had a problem a couple times where the Shields will not restart after temporarily disabling them. Usually just restarting the service through Task Manager does the trick. Although I'd say this is a serious bug.
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Try this:
- Double click avast! tray icon
- Click Settings
- Click Troubleshooting
- Put a check beside Load avast! services only after loading other system services
- Reboot and post a feedback if this works
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this worked for me after I got a virus of a rogue windows security program.
open Avast > Scan Computer > Boot Time Scan > Enable > Reboot Computer