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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TeaRose on February 13, 2010, 11:48:29 PM

Title: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: TeaRose on February 13, 2010, 11:48:29 PM
I purchased the PRO a month ago, so I know it isnt expired (its for a yr) But today its not running. I try to udate and says AVAST IS NOT RUNNING. I try to CLICK FIX IT and nothing happens. Says protection status: UNKNOWN.
Shield is: UNREACHABLE.

I have no idea how to fix this.
 I tried to log into my account with Avast and it says INVALID.
BUT I still have my email with my login on it so I know its the right one.

Can someone HELP PLEASE.
Title: Re: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: Pondus on February 14, 2010, 12:06:46 AM
have you tried repair?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
Title: Re: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: TeaRose on February 14, 2010, 12:10:32 AM
Yes I tried repair and update and I just get an error. Can I uninstall and reinstall and not lose my license?
Title: Re: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: Alkaloid on February 14, 2010, 03:34:15 AM
I've had a problem a couple times where the Shields will not restart after temporarily disabling them. Usually just restarting the service through Task Manager does the trick. Although I'd say this is a serious bug.
Title: Re: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: .: L' arc :. on February 14, 2010, 03:21:47 PM
Try this:

Title: Re: HELP says AVAST is NOT running...shield is UNREACHABLE
Post by: ikthius on March 29, 2011, 10:51:40 PM
this worked for me after I got a virus of a rogue windows security program.

open Avast > Scan Computer > Boot Time Scan > Enable > Reboot Computer